Beacon Medical Group
Plympton Health Centre, Mudge Way, Plympton, Plymouth, Devon, PL7 1ADContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Beacon Medical Group.
Reviews
-
Review titled Repeat Prescription
Rated 4 stars out of 5
by Barbara Tidmarsh - Posted on 17 October 2024
Repeat perscription required all done on line without visit to surgery. Informed by surgery when script sent to chemist, with chemist notifying me that ready for collection. Efficient system that saves time for all involved.
Visited October 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
-
Review titled Good experience
Rated 4 stars out of 5
by Victoria Murch - Posted on 30 October 2024
I did an econsult, received a text message giving me a date for a call from a doctor, the doctor called, offered me a face to face appointment the following week, the appointment went well and I have some meds to try and if not, told to come back for further investigations. Simple, I was quite shocked it was straight forward!
Visited October 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
matrix attached for Salaried and Partner GPs. This includes completed training, dates and also includes outstanding training and external modules (such as BLS)
-
Review titled Above and beyond!
Rated 5 stars out of 5
by Chloe Marshall - Posted on 02 October 2024
The lady I spoke to today at @ 10:45 hopefully you can find her name on the call log. She’s gone above and beyond for me today. It’s greatly appreciated and a real credit to your team. I hope you can pass the message on and thank her again for me.
Visited October 2024
Review titled Beacon Medical Group
Replied on 10 October 2024
Dear Chloe Marshall, Thank you for taking the time to provide Beacon Medical Group with your feedback on your experience speaking with one of our patient advisors . We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. i have passed this postitive feedback onto the contact centre manager who has shared this with the patient advisor and the team. Thank you again. Kind regards Lauren Patient Liaison and Communication Lead Beacon Medical Group
-
Review titled E-Consultations & Repeat Prescriptions
Rated 3 stars out of 5
by David Frost - Posted on 16 October 2024
When you submit an econsult it is my experience that you get a prescription & never a review. When a review is requested a new prescription is given. When a Pharmacist asked for a review I didn’t receive one. When you have submitted an econsult for review & re-prescription you get a re- prescription, but not a review & then need to submit another econsult for a review. When I had a telephone appointment the Dr did not have my econsults to discuss, so I had to give them a 7 month history again. I’m not sure when I will receive the next appointment I require to hopefully help resolve my issue, but live in hope it isn’t too long. Re-prescriptions take for ever & when you have submitted readings etc in advance as requested for a new prescription, it is not authorised & you are then advised more investigation are required prior to your prescription being authorised. This seems to happen every year! One of prescriptions was lost & another could not be made until it was recovered & returned, which is not my fault!
Visited October 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear David, Thankyou for your feedback. I am sorry to read completing your annual medication review has been confusing. The date an annual review is required is marked on your prescription labels when collecting from the pharmacy to ensure patients are aware of this. Patients then submit this information through our online consultation system and this is reviewed clinically. if further review or discussion is required this could be passed to a pharmacist or GP for further review or adjustment of medication. i am sorry to read this has not happened for you. This feedback will be passed on to the relevant teams. Beacon medical Group
-
Review titled Beacon Medical
Rated 5 stars out of 5
by Anonymous - Posted on 02 October 2024
Phone call within the day and symptoms discussed,new medication request sent to pharmacy. Great service
Visited October 2024
Review titled Beacon Medical Group
Replied on 10 October 2024
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on your recent experience with the practice . We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. Thank you again. Kind Regards Lauren Patient Liaison and Communication Lead Beacon Medical Group
-
Review titled Good communication
Rated 4 stars out of 5
by Sally Wright - Posted on 16 October 2024
Doctor phoned to give advice. Prompt action followed. Also notifications received of flu and COVID jabs.
Visited October 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
-
Review titled Nice practice clean and can park easy unlike Ivybridge
Rated 1 star out of 5
by Anonymous - Posted on 02 November 2024
Seen quickly but by a Clinician but questioned his findings and was then referred to hospital so awaiting hospital review
Visited October 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
-
Review titled Flu clinic
Rated 4 stars out of 5
by Gwyneth Birkitt - Posted on 16 October 2024
This clinic was very well organised. The staff were very professional well remaining friendly towards patients. A good experience this time
Visited October 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
-
Review titled Excellent Service
Rated 5 stars out of 5
by Brenda Ings - Posted on 30 October 2024
I did e consult and received a call within 4 hours. The doctor was very accurate and professional. The doctor was considerate and polite. My problem was addressed very quickly.
Visited October 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
-
Review titled Flu & Covid injection
Rated 4 stars out of 5
by David Watson - Posted on 06 October 2024
Had to cancel these due to going into hospital for gall bladder removal. Surgery unable to allocate me any future date. Told to book appointment with local chemist. Think this is poor practice making the patient book up somewhere else .
Visited October 2024
Review titled Beacon Medical Group
Replied on 07 October 2024
Dear David, thank you for your feedback. I am sorry that we were unable to offer you an alternative appointment. We vaccinate over 6000 patients each flu year, at the moment our flu clinics are fully booked. We do have a waiting list as we do get last minute cancellations and patients who do not turn up to their appointment. This means we are able to contact patients when appointments become available. You should have been offered to be added to our waiting list and we also signpost to other services which have vaccination stock and appointments available. I will speak to our teams to check that we are offering the waiting list option. Thank you for providing feedback. Regards Emma Beacon Medical Group