Beacon Medical Group
Plympton Health Centre, Mudge Way, Plympton, Plymouth, Devon, PL7 1ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent support
Rated 5 stars out of 5
by Karen stewart - Posted on 05 June 2024
Following an e consult I was given a timely phone call consultation and subsequently offered an appointment very quickly. The GP was excellent in discussing my problem
Visited June 2024
Beacon Medical Group has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Sally-ann Morgan - Posted on 26 June 2024
Recently went with a problem but through treatment, a totally unexpected very serious illness was discovered. Everything happened so quickly. Was treated with respect and care.
Visited June 2024
Beacon Medical Group has not yet replied.
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Review titled Booking appointment
Rated 3 stars out of 5
by Alison Palmer - Posted on 26 June 2024
I booked a shingles jab (2nd one) on the phone. Lady told me only one appt available in June. Perfect When I went for the jab at Chaddlewood the appt hadn't been booked Luckily the time I was told was still free so got my jab
Visited June 2024
Beacon Medical Group has not yet replied.
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Review titled Very helpful
Rated 4 stars out of 5
by Anonymous - Posted on 26 June 2024
I was able to get help very quickly, the receptionist who I spoke to on the phone was very knowledgeable and helpful
Visited June 2024
Beacon Medical Group has not yet replied.
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Review titled Struggling
Rated 1 star out of 5
by Anonymous - Posted on 12 June 2024
When you eventually get through on the phone after upwards of 30 minutes, staff are helpful and obviously doing their best under extreme pressure. My elderly parents have given up even trying to get through on the phone - they feel defeated. The impression is that the practice has taken on far too many patients and cannot cope with demand - patients are left with no alternative but to call 111 or 999. My experience while trying to get help for my elderly mother was horrible - I had to really be persistent and make a fuss to get her seen and then I was spoken to by the doctor like I was overreacting and that my mother was fine, although plainly she was not. Within 48 hours she was back in hospital after unnecessary suffering. The most annoying thing was the doctor’s insistence that we call the surgery for any issues arising - the fact that it is so hard to get through is not the doctor’s fault - as they informed me - but it is the reality of the situation and if we don’t continue to raise the problem then how will it ever change. I know the pressure health services are under but keeping quiet about it helps nobody in the long run.
Visited June 2024
Beacon Medical Group has not yet replied.
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Review titled Good Practice
Rated 5 stars out of 5
by Caroline - Posted on 27 June 2024
Dr was excellent. Got straight on with getting me sorted. Couldn't wish for more speedy treatment.
Visited June 2024
Beacon Medical Group has not yet replied.
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Review titled Busy practice
Rated 4 stars out of 5
by Adrian Roberts - Posted on 12 June 2024
Econsult is not intuitive but manageable. In this case after spending time filling one in I still had to ring the surgery. 10 day wait before talking to doctor. Once I was on the phone to her things went very well.
Visited June 2024
Beacon Medical Group has not yet replied.
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Review titled Long winded procedures
Rated 3 stars out of 5
by Anonymous - Posted on 26 June 2024
After phoning surgery i was advised to use the e consult method. I logged on but then found it was actually closed for the day. First thing the following day i filled the e consult out but when I reached the end it advised me it couldn't deal with this and to phone the surgery!!
Visited June 2024
Beacon Medical Group has not yet replied.
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Review titled Poor Practice
Rated 2 stars out of 5
by Jeffrey Cartwright. - Posted on 25 July 2024
Since they operated the online form, the surgery has gone downhill in my opinion. You cannot just phone up and book an appointment anymore as you keep getting told to fill in the on line form. The doctors keep changing so there is no continuity with a doctor/patient. I've been seeing a doctor for a particular symptom and I've seen certain specialists but no diagnosis as yet but I've had no correspondence as to what's going to happen next as I'm still suffering from the same symptoms and it's now been 75 plus days since I first raised the issue.
Visited June 2024
Beacon Medical Group has not yet replied.
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Review titled Help when needed
Rated 5 stars out of 5
by Jackie hack - Posted on 26 June 2024
I did an econsult regarding my mental health and I was treated with respect and speed. I can't praise or thank the team enough.
Visited June 2024
Beacon Medical Group has not yet replied.