Beacon Medical Group
Plympton Health Centre, Mudge Way, Plympton, Plymouth, Devon, PL7 1ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good Response
Rated 4 stars out of 5
by John Blanche - Posted on 30 May 2024
Thanks to my Doctor for medication and advice about knee replacement. Medication has given me good improvement and better mobility.
Visited May 2024
Beacon Medical Group has not yet replied.
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Review titled Very attentive
Rated 5 stars out of 5
by Jane - Posted on 22 May 2024
They are very attentive and understanding of my medical issues.. we seem to work together so I don’t have to go to hospital and continue my way if life
Visited May 2024
Beacon Medical Group has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Gail McDonnell - Posted on 22 May 2024
Felt I needed to speak with a GP regarding a concern. The reception booked me in to receive a call. GP called as stipulated by reception and was very helpful and reassuring. Happy with suggested course of action. All good.
Visited May 2024
Beacon Medical Group has not yet replied.
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Review titled 5 star service
Rated 5 stars out of 5
by Emma Hayles - Posted on 22 May 2024
GP called me back within 24hrs, talked to me and gave me good advise. Grateful for the call and support.
Visited May 2024
Review titled Beacon Medical Group
Replied on 21 October 2024
Dear Emma Hayles, Thank you for taking the time to provide Beacon Medical Group with your feedback on speaking with your GP . We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. Thank you again. Kind regards Lauren Patient Liaison and Communication lead Beacon Medical Group
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Review titled Good communication
Rated 4 stars out of 5
by Anonymous - Posted on 23 May 2024
Blood tests taken and phoned within 30 hours by GP with results and plan for follow up investigation. Referral letter sent straight away.
Visited May 2024
Beacon Medical Group has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Tracy Fabiano - Posted on 26 June 2024
Quick, prompt and professional response following initial contact with 101. Helpful and knowledgeable about personal medical information. Nice to have conversation with my registered GP and reassurance given.
Visited May 2024
Beacon Medical Group has not yet replied.
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Review titled Horrendous wait
Rated 3 stars out of 5
by Anonymous - Posted on 22 May 2024
I had a really long wait to be seen. Especially when mentioning how unwell I’ve felt. How sad upset lonely I’ve felt. I asked for repeat prescription still not happened. I felt very judged at my appointment
Visited May 2024
Beacon Medical Group has not yet replied.
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Review titled Bad service
Rated 2 stars out of 5
by Anonymous - Posted on 08 May 2024
I Am disgusted that I have to wait two weeks for my doctor to phone me back .Why How ridiculous is this service this is why A&E are struggling because we have a terrible service from our gp . The problem is you are causing your patients a lot of stress where a phone call that day would take a few minutes.I have to put in a e consult on the 30th April then wait 3 days for a phone call I didn’t receive then go to surgery on the Tuesday after bank holiday to find out the call will be two weeks later disgusted with the service I receive from myGp service at chaddlewood beacon group
Visited May 2024
Review titled Beacon Medical Group
Replied on 14 May 2024
We appreciate your feedback, and am sorry to read that you feel that the wait time for a call back is too long. The practice reviews demand and capacity regularly, and we are doing our best to safely manage high levels of demand for practice appointments, we do that by clinically triaging all requests and allocate appointments based on urgency, seeing those who we to sooner. Unfortunately we do not have the capacity to see everyone same day, and due to demand the current wait time for non-urgent cases is two weeks. If during your call, it is indicated you need to see a GP in person, often the GP will offer to see you on the same day. With regards to the messaging received when you submitted your online consultation, the messaging is am indication of the time frame which a patient should expect to hear from the practice. This means the time frame we receive the request, it is reviewed by a clinician is three days, and within this timeframe we contact the patient to inform them of the date of their appointment/ telephone appointment. We recognise that the messaging the online consultation service sends can be misleading and interpreted that you will receive a call within three days, unfortunately we are unable to change the national system messaging. We will consider how we could communicate our process better. On reading your comment, it appears that you may not have received the text message informing you of the date of your telephone appointment, we will feed this back to the reception teams as you should have had that communication direct from the practice. If your symptoms change and you feel you need to be seen more urgently, please submit a further online consultation and a GP will review and allocate an urgent appointment if a sooner appointment is indicated. Thank you for your feedback Lauren Patient Liaison and Communication Lead
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Review titled Great service by a particular GP
Rated 4 stars out of 5
by Stephen Yates - Posted on 22 May 2024
Following an e consult I was allocated an appointment in a reasonable time period with my GP. She was attentive, caring, understanding, professional and focused GP.
Visited May 2024
Review titled Beacon Medical Group
Replied on 21 October 2024
Dear Stephen Yates, Thank you for taking the time to provide Beacon Medical Group with your feedback on using the online consultation system . We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. Thank you again. Kind regards Lauren Patient Liaison and communication Lead Beacon Medical Group
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Review titled Brilliant practice
Rated 5 stars out of 5
by Jennifer Bennetts - Posted on 05 June 2024
I recently had the need for a face to face appointment with my doctor, I had a same day appointment and the subsequent referral appointments were confirmed a day later. My doctor was brilliant and reacted positively to my issues.
Visited May 2024
Beacon Medical Group has not yet replied.