Beckett House Practice
Becket House Surgery, Grantham Road, Stockwell, London, Greater London, SW9 9DLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unorganised and inconsistent
Rated 1 star out of 5
by Mitch - Posted on 08 August 2024
I have been consistently disappointed with the service at this GP surgery. It’s almost impossible to book an appointment. Whenever I call, I'm either told to try again later or to use the online system, which never has any available slots. To make matters worse, on multiple occasions they have cut off my prescriptions without any notice. They insist that I must complete a medication review before they’ll issue any more medication, but despite this urgency, they have no appointments available for weeks! This is completely unacceptable, especially since I cannot simply stop taking my medication. It’s a serious risk to my health, and the surgery doesn’t seem to care. To top it all off, every time I order a repeat prescription, they claim it has been issued, but the pharmacy never receives anything. I’m left chasing them up constantly, with no clear answers or solutions. This surgery’s handling of patients’ needs is nothing short of a nightmare. I strongly advise anyone considering this practice to look elsewhere. Your health and time deserve better.
Visited August 2024
Review titled Beckett House Practice
Replied on 06 September 2024
Dear Mitch, We sincerely apologise for the difficulties you experienced making an appointment. We usually have a routine appointment available in under 2 weeks and provide appointments each day for emergencies. Our online system does not operate on a slot basis. It is available 8am to 6.30pm Monday to Friday via an online form accessible via our website. All of our prescriptions are issued electronically directly to your chosen pharmacy. We do limit the quantity of medications when reviews are overdue, but we do issue a short supply to last until the next available appointment and we do not leave patients without medication. It is important to attend for reviews when asked to do so to help us prescribe safely. We also have both a pharmacist and a pharmacy technician who are here to help patients manage their repeat medicines. Our call records show our pharmacist did try to contact you by phone to discuss your review in response to a previous email, but there was no answer. We would be happy to discuss this with you in more detail and encourage you to please contact our practice manager directly. We are very sorry to read your review and look forward to resolving any concerns. Best wishes, Sandra Connolly Managing Partner
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Review titled Worst experience imaginable
Rated 1 star out of 5
by Anonymous - Posted on 22 July 2024
I recently moved over to this practice and was shocked by the experience. I had COVID and needed to cancel a flight because of it and I had to call 6 times in order to get information on the process of getting confirmation of my positive result from the GP. Each time I was told different things to do/places to go until eventually I was told I would need to send a form through to be completed by the doctor. Having been very ill with COVID and having to phone 6 times and explain my situation 6 times only to be told multiple different things was beyond frustrating and very disappointing. After paying £30 for the form I then had to wait over a month for it to be completed. I was then told I needed to come into the practice to collect the form and when I arrived was told there were issues with the system and I'd need to come back. A disaster from start to finish.
Visited July 2024
Review titled Beckett House Practice
Replied on 06 September 2024
Dear Patient, We sincerely apologise for the difficulties you experienced during what was already a challenging time for you. Time spent completing non-NHS/private forms and reports, such as flight cancellations and insurance claims takes the GP away from the medical care of his or her patients. We have to priortise our NHS services and when we are especially busy this may mean the wait for private services is longer. However, we do try and provide a clear and efficient service and we are sorry that well fell short on this occasion. Whilst you have posted anonymously here, we would welcome the change to investigate this fully and encourage you to please contact our practice manager directly. Best wishes, Sandra Connolly Managing Partner
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Review titled Amazing practice 🤩
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2024
Went to my surgery today was nervous not been for very long time, my doctor put me at ease and really took the time to listen to me and my concerns. Never felt rushed she went through step by step on what was going happen and what was going to happen next totally made fell at ease. The whole of the Beckett house practice staff from all receptionist , nurses and doctors from now and past have been amazing thank you 😊
Visited May 2024
Review titled Beckett House Practice
Replied on 24 May 2024
Dear Patient, Thank you so much for your kind words and feedback. We're delighted to hear that you had a positive experience at Beckett House Practice and with our GP. We really want to always create a welcoming and supportive environment for all our patients and it's wonderful to know that you feel at ease. We appreciate your recognition of our staff and will share your lovely comments with everyone involved. Your comfort and trust are very important to us, and so thank you once again for your review. Best wishes, Sandra Connolly, Managing Partner
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Review titled Great practice
Rated 5 stars out of 5
by Abdu - Posted on 19 April 2024
We found booking appointments at Beckett House a breeze from the very beginning. Their online system is simple, and they often have same-day slots available. This was crucial for us, especially when our son was an infant with frequent issues like lactose intolerance and eczema. The doctors at Beckett House were fantastic, providing not only excellent care but also clear explanations and follow-up letters. As his allergies and asthma developed, the repeat prescription process became seamless with their app. We can request refills directly and choose our preferred pharmacy for pick-up. Most recently, our son needed to be seen for a sports injury. After calling on Monday, we were seen by the doctor on Thursday and had a referral secured by Friday, complete with a shared copy of the letter. This efficiency and attentiveness are exactly why we've stayed with Beckett House for over 14 years, even after moving further south. They've earned our trust and provided exceptional care for our entire family.
Visited April 2024
Review titled Beckett House Practice
Replied on 19 April 2024
Dear Abdu, That's wonderful to hear! We truly appreciate you taking the time to share your positive experience with Beckett House. It's great to know that our online booking system has made scheduling appointments convenient for you, especially during those critical moments with your son's health concerns. Providing seamless care and clear communication are top priorities for us, so it's fantastic to hear about your experience. We're glad to hear also that the app has made managing repeat prescriptions easy too, and that our team was able to promptly address your son's sports injury. Your trust and loyalty over the past 14 years mean the world to us, and we're grateful for the opportunity to care for your family's health needs. Best wishes, Sandra Connolly, Managing Partner
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Review titled No Mental Health Support
by Anonymous - Posted on 29 March 2024
I recently asked to be signed off work for stress and anxiety, this is all done online. No check in, no contact with a GP, no advice, no-one to ask if I need help or someone to talk to. This is despite me mentioning some serious problems in my life. Also never did my 8 weeks post labour check up. Despite me having to have multiple operations and life changing injuries. When I point this out, the response has never been "do you need help?". Do not recommend.
Visited March 2024
Review titled Beckett House Practice
Replied on 02 April 2024
Dear Patient, We are really saddened to read your review. We routinely invite new mums for their postnatal checks. Whilst we do offer online consultation, we also have a process for reviews and monitoring of mental health. If something has gone wrong, we would wish to put this right. Since you have posted anonymously it isn't possible to investigate your concerns or respond fully, but we would really appreciate the opportunity to do so and strongly encourage you to call 020 7738 7030 or email lamccg.becketthousepractice@nhs.net, for the attention of our Practice Manager, Sonia Franco. Best wishes, Sandra Connolly, Managing Partner
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Review titled Great practice
Rated 5 stars out of 5
by Haysen gaviria - Posted on 19 March 2024
The doctor who treated me was very professional, excellent and attentive, and the staff treated me very well. I am very grateful to all the staff. Thank you very much.
Visited February 2024
Review titled Beckett House Practice
Replied on 25 March 2024
Dear Haysen, We are so delighted to read such a wonderful review for your doctor and our staff. We always are grateful to patients for leaving reviews and we are really pleased to hear how happy you are with the care we have provided and have shared your review with our team. Best wishes, Sandra Connolly, Managing Partner
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Review titled Good for autistic people
Rated 5 stars out of 5
by Christina - Posted on 19 October 2023
The receptionist is always polite and friendly no matter what. It is not a huge wait on the phone normally either. Good for people with autism or anxiety. The doctor made me feel very safe and I felt very heard..I could tell she really wanted to hear me and she checked I understood and truly agreed or knew what I was agreeing to..for example she asked me to explain how I used my medication to her, she triple checked with me and asked me in a couple of ways to make sure I really got it. She gave me choices and made sure I was informed and it was incredibly good practice especially regarding informed consent. I got very stressed but she also handled that well. She is an excellent doctor for someone with autism and anxiety. She also believed me about the side effects my meds has on me and explained why that was. She is one of very few doctors to do that (the other doctors who also listen work for your practice too). It's a good practice. I felt she really thought about what she was prescribing and my medication..this is something Beckett house actually does very well. Beckett house stands out for not only reviewing meds but actually explaining how they work and helping someone make an Informed decision.
Visited October 2023
Review titled Beckett House Practice
Replied on 20 October 2023
Dear Christina, Thank you so much for your review. It means so much to read this because the team work so hard and are so caring. Having that recognised and appreciated is really rewarding and motivating for everyone. Medicines and ensuring high quality prescribing is an area our practice does work especially hard at. We are so glad to hear you had a really good experience and we are really grateful for the time and effort you have taken to give feedback. Best wishes, Sandra Connolly Managing Partner
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Review titled Professional practice
Rated 5 stars out of 5
by Michael Butscher - Posted on 22 March 2023
My GP sent me an online questionnaire on prostrate cancer. Followed instructions and my GP gave me a blood test form. I was amazed that on the day I did the test Tuesday 21s5 March at St. Thomas's, my GP called me up giving me a 12:30 appointment next day, Wednesday 22nd. Services have massively improved at Beckett House. A very young locum doctor was a good communicator. A good service.
Visited March 2023
Review titled Beckett House Practice
Replied on 22 March 2023
Dear Michael, Thank you so much for taking the time to leave a review. We are delighted to hear about your positive experience with the practice and with Dr Greenwood. You may be pleased to know that Dr Greenwood is a permanent member of our team. We have shared your feedback with all of our team. Best wishes, Sandra Connolly Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Chloe Jervis - Posted on 03 April 2023
Everyone I spoke to was very friendly, the appointment was professional and everything was done to make me feel comfortable with a rather uncomfortable issue I was having. Thank you all!
Visited March 2023
Review titled Beckett House Practice
Replied on 05 April 2023
Dear Chloe, We are so pleased to hear what a great experience you had. Thank you for leaving a review and sharing your feedback. This is really appreciated by our team. Best wishes, Sandra Connolly, Practice Manager
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Review titled I felt heard
Rated 5 stars out of 5
by Anonymous - Posted on 23 March 2023
I've been dealing with my condition for a couple of years now and have seen many doctors. I have been to see two doctors at Beckett House Practice in the last few months for tests and to discuss treatment and both have been wonderful. They were empathetic, thorough, considerate, and above all they truly listened to me. It can be upsetting dealing with an ongoing condition, but I truly feel like the doctors cared and will help me get to the bottom of this. They've been very reassuring and I'm very grateful. Thank you.
Visited March 2023
Review titled Beckett House Practice
Replied on 24 March 2023
Dear Patient, We are so pleased to hear what a great experience you had with our GPs. We are very proud to have an excellent and caring team and we are delighted to read your feedback. Thank you very much for taking the time to leave your review, your kind words are really appreciated by our team. Best wishes, Sandra Connolly, Practice Manager