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Bedminster Family Practice

Regent Road, Bedminster, Bristol, Avon, BS3 4AT

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Reviews

Displaying 1 to 10 of 13

  1. Review titled Outstanding!

    Rated 5 stars out of 5

    by Anonymous - Posted on 21 October 2024

    Truly the loveliest practice I’ve ever used. Every single member of staff have been kind, professional and caring. The practice itself is clean, warm and nicely decorated. The online appointment system (Klinik) feels easy to use and they always respond appropriately with a phone call or in person appointment. We’ve seen staff here for a variety of things, from mental health, to toddler flu vaccines, to thumb injuries and they’ve always been amazing. Today I saw a nurse about an existing wound and she was friendly, cheerful and polite. She really listened and gave me great advice about how to care for myself.

    Visited October 2024

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    Bedminster Family Practice has not yet replied.


  2. Review titled Staff are amazing

    Rated 5 stars out of 5

    by Sally Andrews and Steven colli - Posted on 24 October 2024

    We would like to say a very very big Thank You to all staff who helped my husband on 18/10/2024 between 9am - 10am, He was stung by a wasp outside and if it had not been for the quick thinking and help from fantastic staff at this surgery I'm not sure he would still be with us. So again Thank you , you literally are life savers

    Visited October 2024

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    Bedminster Family Practice has not yet replied.


  3. Review titled Great practice

    Rated 5 stars out of 5

    by Lee - Posted on 26 June 2024

    Since I see the same doctor all the time now has been really good for me because he knows the out of me personally

    Visited June 2024

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    Bedminster Family Practice has not yet replied.


  4. Review titled on line booking

    Rated 5 stars out of 5

    by James Bannerman - Posted on 27 January 2024

    The form itself is clear and easy to use. When I want to back track to make amendments it becomes blank. How do you know who is sending the form in? There seems to be no space for name and addresses. Do I get to keep a copy? What I write may be helpful in my appointment.

    Visited January 2024

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    Bedminster Family Practice has not yet replied.


  5. Review titled Prompt attention!

    Rated 5 stars out of 5

    by Anonymous - Posted on 04 November 2023

    I cannot fault the service received since the new booking service has been installed. I have had contact back the same day with an appointment each time. Reception staff very helpful and I have received what I consider a high standard of care and attention from the Doctors. The surgery areas are always clean and tidy. My one and only criticism is that the upstairs waiting room is now very small and cramped. On my last visit people were having to stand around the staircase. Not enough room for pushchairs.

    Visited October 2023

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    Review titled Bedminster Family Practice

    Replied on 06 November 2023

    Dear Patient, Thank you for your feedback and taking the time to express your gratitude for the service provided it really does mean a lot. I am pleased that you like the new booking system and the feedback so far has been overwhelmingly positive. We changed cleaning contractors last month and we are extremely happy with the service being provided. I have shared your feedback with all the staff and in particular the Receptionists and Doctors. We are now providing a fully face to face service for all clinicians and this has highlighted the issue with the upstairs waiting room and I am trying to come up with a solution. Best Wishes, Denise Practice Manager

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  6. Review titled Poor telephone service

    Rated 3 stars out of 5

    by Brenda Coggins - Posted on 25 September 2023

    I have tried to book appointment online which is a joke. The phones are always busy last month trying to book appointment cost me £37 and i findthis not acceptable. I saw a doctor about 4 weeks ago which I have no fault with doctor stated if cough does not improve make further appointment. I have had this cough for at least eight weeks and as you can see on my recofeds I have Ashma. As I cant get through on the phone and I can book online what can I do , I want an appointment with the same doctor as I saw last time.We hae been patients since 50 years and find the service has gone down hill as to what it was at Dean Lane.

    Visited September 2023

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    Review titled Bedminster Family Practice

    Replied on 25 September 2023

    Dear Brenda Coggins, I am sorry that you have had this experience trying to get through to the practice and I have asked for one of the Navigators to give you a call today so that we can help to rectify this for you. We have listened to patients regarding our phone system and the difficulties getting through and so we are waiting for a date for a new system to be installed. We are also moving to Klinik on-line requests from 2nd October 2023. The link for completion will be live on our website from next week. It is hoped that those that can, will fill out an online request and therefore it will be easier to get through on the phone system for those patients that do not have online access. A patient calling the practice will be asked the same questions as the online request which will be completed by a navigator and then all requests will be triaged. This triaging system will allow appointments to be allocated according to urgency. There is a link to our Newsletter which explains all the changes on our website https://www.bedminsterfamilypractice.co.uk/. We are always keen to hear patients feedback and make the necessary changes to make it easier for our patients to access the practice when they need to. If you would like to discuss this further or have any questions please contact me at denise.draper3@nhs.net. Best Wishes, Denise Practice Manager

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  7. Review titled Worst ever

    Rated 1 star out of 5

    by Anonymous - Posted on 21 September 2023

    I joined the surgery 2 weeks ago and have been trying to get through on the phone ever since but can't get through. So I went to the surgery today to get online online access and I got the NHS app put in the relevant details signed in but then it says no appointments for this surgery and no repeat meds just showing my medical records. I am unable to make an appointment on front desk. Just what am I supposed to do. I have now applied today go go to bridge view in the hope that I can at least get through.

    Visited September 2023

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    Review titled Bedminster Family Practice

    Replied on 22 September 2023

    Dear Anonymous, I am sorry that you have had this experience trying to get through on the phone and in your attempt to make an appointment at the practice. We are launching our new online system on 2nd October to improve access and to reduce the wait times on our phones. Please get in touch with me via email and I can help to rectify this situation on denise.draper3@nhs.net. Best Wishes, Denise Draper Practice Manager

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  8. Review titled Frustrated

    Rated 2 stars out of 5

    by Gordon Page - Posted on 14 September 2023

    On the Wednesday having a text from the surgery saying my blood test had been cancelled For the second time I telephoned to rearrange the appointment. when I eventually got through, I was number 15 in line I eventually got to number one still no one answered, and this was after five hours on the telephone. The following day I phoned two times still could not get through. Eventually I went to the surgery and they had no Idea what the previous appointment was for. I just gave up

    Visited September 2023

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    Review titled Bedminster Family Practice

    Replied on 18 September 2023

    Dear Gordon Page, I am sorry to hear the difficulties you have had regarding cancelled appointments and getting in touch with the practice. I appreciate how frustrating this must be. We have listened to patient feedback regarding our current phone system and are waiting for a date to have a new system installed. We are also launching our new e-consult system on 2nd October which should make it easier for those that can not complete online requests to get through to us on the phone where a navigator will support complete a request on your behalf. If you would like to discuss this further please contact me on denise.draper3@nhs.net or ask for me next time you are at the surgery. Best Wishes, Denise Practice Manager

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  9. Review titled Super organised and efficient

    Rated 5 stars out of 5

    by Anonymous - Posted on 12 September 2023

    Had really fab experiences with booking appointments and referrals. I have been really impressed. Staff on the phone are super helpful and if you can't book an appt on the phone requesting one online seems even better. Thank you!

    Visited September 2023

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    Review titled Bedminster Family Practice

    Replied on 12 September 2023

    Dear Patient, Thank you for your feedback. I am pleased that you are finding it easy to access the services you need both by calling and using our online system. We have a new phone system being installed soon and our new online system goes live on 2nd October 2023 to enhance and improve patient experience even more. I will pass on your feedback to the Navigation team who work really hard to meet patients needs and expectations. Best Wishes, Denise Draper Practice Manager

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  10. Review titled The best practice I've had in years.

    Rated 5 stars out of 5

    by clemence Watt - Posted on 29 June 2023

    On moving to the practice I was quickly seen by a doctor who listened to my worries. I had an extremely sore, inflamed toe and an X-Ray was quickly secured. I was also worried by a possible lump in my breast which wasn't but the doctor said, given my history of a mastectomy, it should be checked. Appointment to the Breast Clinic at Southmead was arranged and lump confirmed. Needless to say, I am extremely grateful for her solicitude. I would also like to say that when I have rung up, I have got through in a matter of minutes and that the staff in the practice are extremely welcoming as well as efficient: for instance, repeat prescriptions are always at the pharmacy on time.

    Visited June 2023

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    Review titled Bedminster Family Practice

    Replied on 30 June 2023

    Dear Clemence Watt, Thank you for your feedback. I have passed this on to staff. I am really pleased to hear about your experience at the past practice. It is good to hear that you are happy with all the care you are receiving from every member of the team and that you feel welcomed. Best Wishes, Denise Practice Manager

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