Beech Tree Surgery
68 Doncaster Road, Selby, North Yorkshire, YO8 9AJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fastest way to get the treatment I need. Well Done
Rated 5 stars out of 5
by Mr G J Markham - Posted on 15 October 2024
Monday mornings are dreaded by all in need of a G.P. I hated being told I was number 25 in a telephone queue, then arguing with a receptionist about an appointment. Swapped Surgery to the only one in my area offering a computer, triage service managed by a senior G.P. Yesterday morning, it took me six minutes to fill in a simple online form that a 78 year old could understand. Received a telephone call 90 minutes later offering a G.P. appointment one hour and a half hours later. After a chest examination, I was put on antibiotics. Amazing, fast diagnosis and treatment. In my opinion, old fashioned Family Doctors can't match the express service provided by Beech Tree Surgery.
Visited October 2024
Beech Tree Surgery has not yet replied.
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Review titled Thank you
Rated 5 stars out of 5
by Gillian - Posted on 11 September 2024
Using the Anima service this morning I was offered an appointment to see an Advanced Care Practitioner. He was thorough, thoughtful and professional in his approach, and I had every confidence in his care. The receptionist who phoned to make the appointment was kind and sympathetic. This is not the first time I have used Anima and each time I have been impressed by the way my requests have been responded to. Thank you.
Visited September 2024
Review titled Beech Tree Surgery
Replied on 12 September 2024
Dear Gillian, Thank you for taking the time to leave us a review. We always appreciate patient feedback. I have fed this back to our reception team and ACP who work incredibly hard to support our patients. Thank you, Lucy Operations Manager
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Review titled Excellent service
Rated 5 stars out of 5
by John - Posted on 08 September 2024
I needed some medication that was not included in my repeat list. I requested it on the online service just after 8.00am, an auto reply came up immediately acknowledging my request saying it may take 2 -3 days to respond but then at 8.20am the surgery responded saying they had prescribed the requested meds and it was ready to collect at pharmacy - how good is that! The online system was easy to use and as well as asking very relevant questions it had space for me to describe my problem and what outcome I was seeking which I found particularly helpful. An altogether excellent service that quickly and easily got me exactly what I needed even faster that I could have hoped for as an octogenarian with very poor computer skills. Very many thanks.
Visited September 2024
Review titled Beech Tree Surgery
Replied on 11 September 2024
Hi John, Thank you for taking the time to leave us a review. I'm pleased to see you managed to use our online system and got your medication promptly. I have passed your feedback onto our practice team. Many thanks, Lucy Operations Manager
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Review titled Continually slow and poor service
Rated 1 star out of 5
by Anonymous - Posted on 20 September 2024
The Riccall branch of this surgery seems to be slowly shutting down, reducing services offered. There is never a doctor on site and only occasionally a nurse or healthcare assistant. On the whole, I have found reception staff at Riccall friendly but unable to help with even simple queries. On trying to collect a prescription today I was advised it’s not there. It’s required over the weekend. I did try to collect earlier in the week but the practice was closed due to staff shortages. The receptionist was unable to put a request on the system for a prescription to be issued to selby for my husband to collect later, and simply said there was nothing she could do and we’d have to contact the selby branch. I’m currently number fifteen in a queue and have already been on hold for fifteen minutes. It’s far from an ideal use of my morning.
Visited September 2024
Review titled Beech Tree Surgery
Replied on 24 September 2024
Thank you for reaching out to share your recent experience at our Riccall branch. I’m sorry to hear about the difficulties you’ve encountered, and I understand the frustration this has caused, especially with the need for timely access to your prescription. Regarding your concerns about service availability, we are actively working to improve the coverage and support at our branch sites. While we currently have limited clinical presence at Riccall, we are in the process of reviewing our service structure to ensure that we can offer consistent and accessible care across all our sites. I apologise if this has made it seem as though services are being reduced, alongside unavoidable staff shortage. In relation to your recent visit to collect a prescription, I’m sorry that you faced inconvenience and were unable to receive assistance as expected. We strive to ensure that all our staff are equipped to handle patient queries effectively. I will address this with the team to ensure that alternative solutions are offered when immediate assistance isn’t available at one of our branches. Your feedback about the call wait times is also noted. We are continuously working on improving our phone system and response times to reduce the burden on our patients. We really do value your feedback as it helps us identify areas for improvement. Thank you for your understanding and patience as we work to provide the best possible care and service to all our patients.
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Review titled Amazing care and service
Rated 5 stars out of 5
by Gemma Waring - Posted on 16 August 2024
Fantastic service from the receptionist which led to my enquiry being dealt with efficiently, quickly and with a satisfactory result. Very kind and helpful when I needed it.
Visited August 2024
Review titled Beech Tree Surgery
Replied on 11 September 2024
Dear Gemma, Thank you for taking the time to leave us a review. I have passed your feedback onto our reception team. Many thanks, Lucy Operations Manager
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Review titled Great Practice Stick with It!
Rated 5 stars out of 5
by Anonymous - Posted on 20 May 2024
Hi. I had, thankfully, no need to use surgery until recently. I had heard about patients experiencing great difficulty in navigating the surgery administration site to gain access for diagnosis and treatment. Long waits for appointments or not actually receiving them! But thankfully I was given some very helpful and prompt support from the Reception Team. Gradually, as I needed to return for various reasons I began to really appreciate the logic and workings of the system such that I now find it very intuitive and easy to gain access to the various personal and services required without any real difficulty. It can be daunting and confusing to gain entry through the NHS or Anima portals but having 2 points of access actually makes it easier to do so. We are all finding ourselves in seemingly endless waiting times for phone to be answered “ due to the sheer volume of calls”! The surgery call back system works extremely well as I found out recently! If you need an appointment or some guidance it is available and actually leaves you the patient in a lot more control of your health requirements than you think. It gives you the freedom of getting to the right source in your own time and putting all the relevant details down in writing! So. Stick with it! Look at how Beech Tree Surgery it’s Staff and System is there to help you! We all know that massive pressures on the NHS so a little patience and understanding goes a long way!
Visited May 2024
Review titled Beech Tree Surgery
Replied on 21 May 2024
Thank you for taking the time to provide such positive and appreciative feedback. We're pleased you found our triaging tool Anima easy to use and that you also found our 'call back' service helpful. We have recently implemented a new pathway on the phones for patients to select the appropriate option that will put them through to another department, if that's appropriate. This has resulted in the calls queueing for a Receptionist to significantly improve. Thank you again for your feedback. Kind Regards, Karen Sherwood, Patient Services Manager.
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Review titled Caring practice
Rated 5 stars out of 5
by Paul Harrand - Posted on 16 May 2024
After a visit to the surgery last week I would like to praise the team. My wife was waiting in a queue to be seen at the queries desk. We had spent the previous night in A and E and needed a prescription changing in order to get it from our local pharmacy. The request was dealt with swiftly and with great kindness. This meant a lot as we were very tired and worried. Thank you. Keep up the good work.
Visited May 2024
Review titled Beech Tree Surgery
Replied on 17 May 2024
Thank you so much for taking the time to write this lovely review. We hope you have recovered from your tiring experience and we were happy to have helped. Best Wishes, Beech Tree Surgery
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Review titled Great Doctor
Rated 5 stars out of 5
by Lizzie - Posted on 12 March 2024
Saw Dr C , twice , sorted out referral and was kind listened to my concerns no rushing and had time to help sort out my issue , a very approachable Doctor
Visited March 2024
Review titled Beech Tree Surgery
Replied on 12 March 2024
Thank you so much for your kind and positive feedback. This has been passed on to the Dr you saw and is very much appreciated. Very best wishes, Beech Tree Surgery.
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Review titled Exemplary Service and Care
Rated 5 stars out of 5
by Anonymous - Posted on 08 February 2024
I received an emergency appointment at the practice and saw one of the duty clinicians. I couldn’t recommend highly enough the care and service received. It was an above and beyond what I have experienced from general practitioners. I felt listened to, and event received a follow up call regarding the treatment after the clinician followed up with a doctor. In the recent times of inconsistent care within the NHS, this goes to show there are still great carers doing fabulous jobs.
Visited February 2024
Review titled Beech Tree Surgery
Replied on 19 February 2024
Thank you so much for your kind words, and for taking the time to submit this review. Feedback, negative or positive is valuable in order to help us improve our services where possible. Our Clinicians are all highly skilled. As you have experienced, your problem was triaged by a GP and allocated to the most appropriate Clinician to help you. We're pleased you were happy with the service you received.
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Review titled Exemplary treatment received
Rated 5 stars out of 5
by Julie Harrand - Posted on 05 February 2024
Thank you to the Advanced Care Practitioner who I saw last week. I was treated with great care and listened to during the appointment. I did not feel at all rushed and I felt comfortable and confident that I was being given appropriate treatment for my skin condition. Keep up the good work.
Visited January 2024
Review titled Beech Tree Surgery
Replied on 19 February 2024
Thank you so much for your kind words. Your thanks have been passed on to the Clinician who saw you. Thank you again for taking the time to send this review.