Beechfield Medical Centre
Beechfield Gardens, Spalding, Lincolnshire, PE11 1UNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Receptionists acting as GP's
Rated 1 star out of 5
by Tracie Loveridge - Posted on 13 January 2025
Daughter phoned 8am for gp appointment, gave symptoms, receptionist told her to go to pharmacist. Got a taxi there as in so much pain only to be told she would have to see her gp because of her symptoms! I rang the surgery @11.58 to be told I was over 30 in the queue and to press 1 to leave my number to keep place in queue for ring back. No one rang back so my daughter, a single mum of 3 with a 4 yr old who was in a&e herself yesterday poorly has been left in agony with a fever - hiw is that right? I'm disgusted and as soon as we can, we'll all be moving GP's as this is not first time such a thing like this at Beechfield has happened, look at their reviews for evidence.
Visited January 2025
Review titled Beechfield Medical Centre
Replied on 15 January 2025
Dear Ms Loveridge, Thank you for taking the time to leave a review. I am sorry that our services fell short of your expectations in this instance and for any upset and frustration this has caused you or your family. If you or your daughter wish to discuss your individual experiences in more detail, please do contact the practice directly as we are unable to respond to anonymous comments in detail. Please ensure that written consent is in place before contacting the practice on behalf of another patient, otherwise we will may not be able to assist you in your enquiry. Kind Regards, Melissa - Practice Manager
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Review titled Lack of communication and treatment
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2025
I was diagnosed with PCOS however did not receive any further help to manage this except a leaflet with information on this illness. I was told I am being referred to a fertility clinic and after waiting for 4 months was told the referral was never actually processed. Being confirmed as processed, I then saw on my NHS app that the hospital has not received the referral but its not the right place to be reffered to anyway. After this, I would be called up at random times and asked to go for some tests, I was never told about requested blood tests and found out by accident, my partners tests were not requested at all. The doctors never actually told me what the full process is and what to expect. There has been very poor communication from the practice and without chasing them myself, I am not being told what is happening with my health, referral etc. I am writing this in hopes that this is improved for future patients, with this being such a stressful and difficult thing to go through, not having the right support and communication from the doctors is extremely upsetting and frustrating.
Visited January 2025
Review titled Beechfield Medical Centre
Replied on 24 February 2025
Dear Patient, Thank you for taking the time to leave a review. I am sorry that our services fell short of your expectations in this instance and for any upset and frustration this has caused you. If you wish to discuss your individual experience in more detail, please do contact the practice directly as we are unable to respond to anonymous comments in detail. Kind Regards, Melissa - Practice Manager
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Review titled Very helpful Physiotherapist
Rated 4 stars out of 5
by VSc - Posted on 06 September 2024
Very good experience with the receptionist, online triage with the physio and then very helpful appointments with the physiotherapist. Various exercises to do which have helped to sort an IT band muscle problem very well. Very positive experience. Many thanks
Visited August 2024
Review titled Beechfield Medical Centre
Replied on 15 January 2025
Thank you so much for taking the time to leave your feedback. I am pleased to hear that you have had a positive experience with our practice. I will be sure to pass your comments on to our team, who I know will really appreciate them. Kind Regards, Melissa - Practice Manager
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Review titled Very helpful
Rated 5 stars out of 5
by Anonymous - Posted on 24 July 2024
I called the receptionist this morning and she was kind and polite. Got me on the duty list which has resulted in a referral appointment being booked the same day. Fantastic service. They are always helpful with my husband too who has a lot of health issues. They even issued an emergency prescription when we were on holiday in Wales! Nothing is too much trouble.
Visited July 2024
Review titled Beechfield Medical Centre
Replied on 24 July 2024
Thank you so much for taking the time to leave your feedback. I am pleased to hear that you and your husband have had a positive experience with our practice. I will be sure to pass your comments on to our team, who I know will really appreciate them. Kind Regards, Melissa - Practice Manager
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Review titled Booking system so much better!
Rated 5 stars out of 5
by Emma Gibbons - Posted on 31 July 2024
Great change to booking system that you can now request a call back. A great help when juggling busy mornings with children.
Visited July 2024
Review titled Beechfield Medical Centre
Replied on 31 July 2024
Hi Emma, Thank you for taking the time to leave a comment about your recent experience. I am glad to hear that you are pleased with the improvements to access that we have made. We aim to continue to improve they way patients access our services and feedback such as this helps us so much. Kind Regards, Melissa - Practice Manager
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Review titled Incredibly frustrating
Rated 1 star out of 5
by Anonymous - Posted on 12 April 2024
I put in a request on the 27th March to be tested for a genetic condition that I know my father is a carrier of and my half sister suffers with. I am currently pregnant so want to know if I am also a carrier of this condition as my baby may be born with this. On the 5th April I received a text message informing me that a telephone appointment had been booked for the morning of the 12th April to discuss this. On the 12th April I also called the practice for a telephone appointment regarding a completely separate issue. When I received a phone call on the morning I was asked what the issue was so assumed that this was the call for the appointment that I made that morning. Late in the afternoon I realised that I had not had the telephone call to discuss being tested for a condition. I rang the practice and was told that the doctor "got their wires crossed" and that apparently that call was supposed to be for discussing the testing. Either way, I should have had 2 telephone consultations on the 12th April and did not. I was told instead to use time from my face to face appointment the following week to discuss testing for this condition. I am sure that there won't be time to discuss two separate issues come my appointment next week. I have waited two and a half weeks for a telephone call to "discuss" being tested only for it to not happen because I dared to be ill on the day and require an appointment. Incredibly frustrating experience.
Visited April 2024
Review titled Beechfield Medical Centre
Replied on 12 April 2024
Dear Patient, Thank you for taking the time to leave a review. I am sorry that our services fell short of your expectations in this instance and for any upset and frustration this has caused you. If you wish to discuss your individual experience in more detail, please do contact the practice directly as we are unable to respond to anonymous comments in detail. Kind Regards, Melissa - Practice Manager
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Review titled Poor service
Rated 1 star out of 5
by Dzu Mergaite - Posted on 05 March 2024
It is really difficult to reach them and when I finally did the lady on the phone was trying to convince me that we don't need appointment, and we should get something from the pharmacy ,because now they dealing with emergency cases . Meanwhile pharmacy's staff highly recommending us to visit the GP. How this lady on the reception can decide who can get appointment and who can treat him self with something from the pharmacy??? I'm not agree to pay that high taxes and recive such a poor service with no examination while I feel I need one. It's frustrating and really annoying to wait about an hour before you can speak with someone and when you finally get to speak with their staff ,most of them are rude and mean. From the other side how effective is phone appointment, I personally don't think that this is professional or helpful?? We really considering the option to register with private clinic just because we know that there we will recive fair and professional help wehen we need. Beechfield demonstrates lack of accountability and unacceptable behaviour.
Visited March 2024
Review titled Beechfield Medical Centre
Replied on 06 March 2024
Dear Patient, Thank you for taking the time to leave a review. I am sorry that our services fell short of your expectations in this instance and for any upset and frustration this has caused you. If you wish to discuss your individual experience in more detail, please do contact the practice directly. Kind Regards, Melissa - Practice Manager
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Review titled Feeling let down
Rated 3 stars out of 5
by Anonymous - Posted on 23 November 2023
I had hip pain and phoned in. Had a call back from physio but it had to be passed to senior physio. Told I need an X-ray but the form was not available for 8 days. A few days later I had a call saying do exercises sent by email and call in one month if no improvement. My pain got worse and spread to my back so attempted to call. 09.15 and all appointments gone for today. We are now over 5 weeks from my original contact and I am no better. I can stand a little pain but I worry this is more than a strain and time waiting is not good. Went into collect medication and the waiting room is empty What’s happening ?
Visited October 2023
Review titled Beechfield Medical Centre
Replied on 27 November 2023
Dear Patient, Thank you for taking the time to leave a review. I am sorry that our services fell short of your expectations in this instance and for any upset and frustration this has caused you. If you wish to discuss your individual experience in more detail, please do contact the practice directly. Kind Regards, Melissa - Practice Manager
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Review titled Couldn’t ask for better response
Rated 5 stars out of 5
by Anonymous - Posted on 13 September 2023
Late Wednesday afternoon appointment, referred straight away for further tests. Had appointment at hospital within 3 working days. All the staff are professional, but you can have a laugh with them. The nurses are more than reassuring, giving out advice and encouraging if you still feel you need to ask any questions.
Visited September 2023
Review titled Beechfield Medical Centre
Replied on 14 September 2023
Dear Patient, Thank you so much for taking the time to leave your feedback. I am pleased to hear that you have had a positive experience with our practice, and left feeling reassured. I will be sure to pass your comments on to our team, who I know will really appreciate them. Kind Regards, Melissa - Practice Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Ann Isley - Posted on 27 July 2023
After returning from Spain, where we had an excellent Health Service, also hearing horror stories of the NHS, we have been pleasantly surprised with the service we have received. We didn’t like the telephone appointments, but can now see how they can save time for doctors to deal with urgent cases. Have received nothing but pleasant and courteous behaviour, from the Beechfield practice, both on the telephone and at the surgery, we would highly recommend it.
Visited July 2023
Review titled Beechfield Medical Centre
Replied on 27 July 2023
Dear Ann, Thank you so much for taking the time to leave your feedback. I am pleased to hear that you have had a positive experience with our practice, and while the changes to primary care over the last few years have been an adjustment to us all, I am glad that as a patient you can see the benefits of some of these changes. I will be sure to pass your comments on to our team, who I know will really appreciate them. Kind Regards, Melissa - Practice Manager