Belvedere Medical Centre
15 Albert Road, Belvedere, Kent, DA17 5LQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Generally an excellent service - Not today though
Rated 4 stars out of 5
by John Zayya - Posted on 15 November 2024
1. Generally I get excellent service from this centre 2. Today 15/11/2024 (Approx. 09.30 hrs) I was extremely disappointed with the receptionist who was rude and unprofessional and confrontational 3. I tried to complain online but the nhs processes is onerous and keeps sending you along the circle 4. I felt strongly enough to download the askfirst app but no complaint process here 5. If this lady does not know how to treat customers professionally or is unhappy with her role or is unhappy with her life perhaps she should find another role 6. Sad to leave such a review as the rest of the staff are lovely
Visited November 2024
Review titled Belvedere Medical Centre
Replied on 19 November 2024
We do apologise for your recent experience with Belvedere Medical Centre. We have fully investigated this and you have been contacted by the Practice Manager, we believe the matter has been resolved. If you would like to discuss this further please make an appointment with the Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Katerina Sidonio - Posted on 12 November 2024
I wanted to express a my sincere gratitude to the practice and if I could name two members of staff (a doctor and receptionist) recently who have been so kind, helpful and reassuring then I would. My heroes! I will thank them in person but everyone I have encountered at this practice delivers a stellar service and all the credit to them. Thank you again to the team at Belvedere Medical Centre.
Visited November 2024
Review titled Belvedere Medical Centre
Replied on 13 November 2024
Thank you for taking the time to post a comment It is always nice to receive positive feedback as a reflection of the hard work the staff do to provide the best possible service for our patients. All our staff work extremely hard to provide a high standard of healthcare for all our patients. We pride ourselves in providing a friendly and welcoming surgery
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 28 September 2024
Attended this practice to learn of my test results recently taken. My GP was thorough and explained these results in great detail, giving me a detailed printout for me to take home. I left later fully informed and reassured.
Visited September 2024
Review titled Belvedere Medical Centre
Replied on 30 September 2024
Thank you for taking the time to post a comment It is always nice to receive positive feedback as a reflection of the hard work the staff do to provide the best possible service for our patients. All our staff work extremely hard to provide a high standard of healthcare for all our patients. We pride ourselves in providing a friendly and welcoming surgery
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Review titled Very informative
Rated 5 stars out of 5
by Christine - Posted on 03 September 2024
I went to see the nurse (paramedic) for a shingles jab she explained that as I had just got over it, I was still immune and to come back in six months. She also tested my urine sample and arranged for a antibiotic to be sent to my pharmacy. Very grateful to her.
Visited September 2024
Review titled Belvedere Medical Centre
Replied on 04 September 2024
Thank you for taking the time to post a comment It is always nice to receive positive feedback as a reflection of the hard work the staff do to provide the best possible service for our patients. All our staff work extremely hard to provide a high standard of healthcare for all our patients. We pride ourselves in providing a friendly and welcoming surgery
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Review titled Waste of time
Rated 3 stars out of 5
by Anonymous - Posted on 31 August 2024
Went to appointment with 2 unusual growths. Diagnosed one and gave a prescription however when I went to collect my medication the pharmacist told me that the medication I had been prescribed was obsolete. I had to purchase an over the counter medication. The GP could not diagnose the second growth and told me to make another appointment to see one of two other doctors at the practice. Reception told me that I would have to wait 3 weeks to see a named doctor. That means I would have waited 5 weeks to see a GP that could help me. What a ridiculous way of working. Thankfully the pharmacist was able to help me with that query too.
Visited August 2024
Review titled Belvedere Medical Centre
Replied on 02 September 2024
We do apologise for your recent experience with Belvedere Medical Centre. We will fully investigate this We would encourage you to make yourself known to the practice. If you would like to discuss this further please make an appointment with the Practice Manager
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Review titled No answer when calling
Rated 3 stars out of 5
by Anonymous - Posted on 13 August 2024
I phoned surgery this morning as a wound I had from surgery last week when my wife removed covering as she had done every day since procedure would not stop bleeding and was advised by QE hospital to contact my GP. I was advised by automated message of various options etc and then told that I was no 1 in the queue. After 33 minutes of hearing the same message and being told I am still no 1 in the queue, I was then cut off automatically with no warning. When I dialled again I was eventually told after going through the usual rigmarole that I am now no 3 in the queue. I then went to urgent care at erith hospital where I was in and out in 20 minutes. This is not the kind of service that I expect from my practitioner, when surely telephones should be manned during opening times.
Visited August 2024
Review titled Belvedere Medical Centre
Replied on 14 August 2024
We do apologise for your recent experience with Belvedere Medical Centre. We will fully investigate this and raise your concerns with Reception staff We would encourage you to make yourself known to the practice. If you would like to discuss this further please make an appointment with the Practice Manager
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Review titled Good listening and support from call handlers
Rated 5 stars out of 5
by Anonymous - Posted on 30 August 2024
Staff listened and did their best to help me access the health advice I needed at short notice. Much appreciated at time of need!
Visited August 2024
Review titled Belvedere Medical Centre
Replied on 02 September 2024
Thank you for taking the time to post a comment It is always nice to receive positive feedback as a reflection of the hard work the staff do to provide the best possible service for our patients. All our staff work extremely hard to provide a high standard of healthcare for all our patients. We pride ourselves in providing a friendly and welcoming surgery
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Review titled Answering the phone
Rated 2 stars out of 5
by Stephen Richards - Posted on 19 July 2024
My wife started to call the surgery at 08.00 this morning 19/7/2024, she was number 9 in the queue, ok, at 08.20 she was number 2 she waited untill 09.00 still at number 2. This cannot be right, 1hour to try to get an on the day appointment as she is in extreme pain. This constantly happens when trying to contact this practice, disgraceful.
Visited July 2024
Review titled Belvedere Medical Centre
Replied on 23 July 2024
We apologise for your experience with Belvedere Medical Centre. On 19 July 24 there was a global IT outage problem regarding systems using Microsoft, which unfortunately affected our clinical computer system. This in turn had an effect on the increased number of calls and visits from patients, these calls and visits took longer than usual explaining the situation. We will contact you by phone to ask if you would like to discuss this further and will offer you an appointment with the Practice Manager
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Review titled Excellent help when needed
Rated 5 stars out of 5
by Des Brender - Posted on 03 May 2024
I would like to thank the reception staff for their very much appreciated help and persistence in getting me the help I needed in sorting out an issue with my daughters medication. You went above and beyond to help and you have no idea how grateful I am. Also to the doctor who amended the prescription. Receptionists have a bad name but should be given more credit for the difficult job they do. Thank you so much
Visited May 2024
Review titled Belvedere Medical Centre
Replied on 08 May 2024
Thank you for taking the time to post a comment It is always nice to receive positive feedback as a reflection of the hard work the staff do to provide the best possible service for our patients. All our staff work extremely hard to provide a high standard of healthcare for all our patients. We pride ourselves in providing a friendly and welcoming surgery
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Review titled Damaging to physical and mental health
Rated 1 star out of 5
by Anonymous - Posted on 13 May 2024
Attending this surgery has negatively impacted on my ability to manage my condition, as well as reduced my trust in medical professionals. Following a blood test, I was called back to the surgery - the medical practitioner denied I could have had the test; even though it had a) happened, in the next room; b) the practice had called me in to discuss it; and c) was written in the medical records in front of her. Ten minutes later and only a partial recognition, after I read out the medical notes, and no apology. On another occasion at a routine asthma review, the nurse held up her hand, said she wasn't interested in my symptoms and just needed to check a box. I have had many other similarly poor experiences at the surgery, outnumbering the positive ones by a very long way. I am now left with no trust in the medical profession, and an inability to obtain my medication as a result. It is hugely disappointing to have such a poor experience.
Visited May 2024
Review titled Belvedere Medical Centre
Replied on 22 May 2024
We do apologise for your recent experience with Belvedere Medical Centre. We would encourage you to make yourself known to the practice. If you would like to discuss this further please make an appointment with the Practice Manager