Belvedere Medical Centre
15 Albert Road, Belvedere, Kent, DA17 5LQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very Disappointed
Rated 3 stars out of 5
by Anonymous - Posted on 28 November 2023
I received an e-mail on 23rd of November saying that my online NHS account was blocked, I went to my gp's reception straight away to ask what the problem was. The receptionist said that I was deregestered because all of the letters that were sent to my address were returned back to the gp, so they believed that I wasn't at the registered address anymore. I really didn't expect something like this, due to the fact that nobody contacted me. I told the receptionist that most of the communication is made online or via text messages (but I receive letters about my smear tests with no problems for example). I've lived with my family in the same address for 17 years and registered with this gp for around 10 years and I haven't had any problems until now. I have a health condition and I am on regular tablets. I have regular checks (last one was in July) and I book my appointments and order my prescriptions online. I felt really let down because nobody contacted me to check my address or to tell me that there was a problem and that they might deregister me. I was given no notice whatsoever. And soon I will need to order my repeat prescription. The lady at the reception told me she will send an urgent email to the person who deregistered me. I went to reception again after couple of days to ask if the problem was sorted. It wasn't. I've now had to fill in a new form as a new patient, however I haven't heard of any updates yet. I am deeply disappointed, because none of this was caused by me, yet I am still having to sort this out. Nobody else in my household has had the same issue, even though we are all registered in the same gp, and live in the same address.
Visited November 2023
Review titled Belvedere Medical Centre
Replied on 04 December 2023
We do apologise for your recent experience with Belvedere Medical Centre. We would encourage you to make yourself known to the practice. If you would like to discuss this further please make an appointment with the Practice Manager
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Review titled Receptionist are rude
Rated 2 stars out of 5
by Anonymous - Posted on 19 September 2023
I had to call up today as a prescription was not done the receptionist that spoke to me today was so rude and refused to give her name I understand they have some rules they have to follow but there is a way of speaking to someone and explaining. I have never experienced that kind of rudeness with any organisation, I was so calm so she had no reason to be so rude she needs to have lessons in empathy. I have spoken to other receptionists there and they have been lovely and helpful but this who refused to give her name is letting the team down.
Visited September 2023
Review titled Belvedere Medical Centre
Replied on 21 September 2023
We would like to apologise to you if you feel that you have had a bad experience at our surgery. Please make yourself known to the Practice Manager and we can investigate this matter further.
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Review titled Excellent practice
Rated 5 stars out of 5
by Veronica Keene - Posted on 20 September 2023
I have been with this practice for 18 months. I have found all the doctors, nurses and receptionists to be caring, efficient and helpful. I am sent reminders for long term condition reviews, blood tests and any other tests that I may need. I find any information that I am given is thoroughly explained so I have total understanding. Everyone is very pleasant and kind and I have total confidence in the surgery. Thank you all.
Visited September 2023
Review titled Belvedere Medical Centre
Replied on 21 September 2023
Thank you for taking the time to post a comment. It is always nice to receive positive feedback as a reflection of the hard work the staff do to provide the best possible service to our patients . All our staff work extremely hard to provide a high standard of healthcare for all our patients. .
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Review titled Very poor service
Rated 1 star out of 5
by Anonymous - Posted on 10 August 2023
Why isn't there an email address anywhere like every other surgery that have other professionals trying to communicate with the sugery, so then i had to wait a full hour on the phone with only 4 people in front of me to speak to a receptionist.
Visited August 2023
Review titled Belvedere Medical Centre
Replied on 15 August 2023
We do apologise for your recent experience with Belvedere Medical Centre. We do have a surgery bypass number and we have a dedicated email address which is only available members of other agencies and professionals Belvedere Medical Centre used to have a generic email address but unfortunately, this was abused and became unsafe due to the sheer volume of emails being sent and not having the resources to answer each email in timely fashion. A decision was made to remove this and for registered patients to submit queries and requests via AskFirst App
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Review titled Misleading Appointment Booking
Rated 3 stars out of 5
by Catherine Williams - Posted on 07 August 2023
I was sent a text that I needed to book a phone consultation with my GP to discuss my test results. I booked a 10 min slot at a time I knew I would be available. The GP called me half an hour earlier than this time when I was in the dentist chair. I then received another message saying as I'd missed my appointment I'd need to re-book. I called the surgery at the time my appointment was booked, completely confused. After a 20 wait, my call was answered where I was told that there was a 3 hour window for this call, one hour before, 2 hours after. I'd never heard of this before. Feeling a bit stupid I decided to check the original text message I received, no mention of a 3 hour window, I checked the email confirmation of my appointment, no mention of a 3 hour window, & finally I checked the appointment page on the surgery website, no mention of a 3 hour window. So how was I supposed to know this? Also how are people with busy lives supposed to work around this? You could be in an important meeting at work where phones have to be on silent, you could be traveling on the tube with no signal, or in a position where you are unable to answer your phone, like I was in a dentist chair. Does the GP surgery expect you to put your life on hold for 3 hours waiting for a call that might happen, does it not understand how impractical that is? This doesn't happen when you book an appointment at a hospital, dentist or optician, if these places are able to honor the appointment time that is booked, why can't GPs? Also why doesn't the surgery make the 3 hour window rule really clear? I would never have booked the call for 40 mins after my dentist appointment of I'd known. It's a shame because any face to face appointment I've had at this surgery has been really good, but the admin/red tape/miscommunication around appointments is completely inadequate. (Incidentally I found out that my GP had actually left for the day, 10 mins before my booked appointment time slot)
Visited August 2023
Review titled Belvedere Medical Centre
Replied on 10 August 2023
Our Automated system will generate an appointment reminder 3 days before and again at 1 day before booked appointment. For Telephone appointment the message will be:- Appt reminder: month – day either am or pm - PLEASE DO NOT COME to the Surgery as this is a phone appointment. We will try to call you at your booked appointment time but you may be called up to 1 hour before or 2 hours after this time, please ensure you are available to accept the call. We apologise for this. We can only apologise if you failed to receive these messages. The reason for the time scale is so that clinicians can manage their daily workload better and have the possibility to ask patients to see them face-to-face the same day if required
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Review titled Email
Rated 3 stars out of 5
by Teresa - Posted on 09 August 2023
I have been trying to contact you by phone and have been on hold for 40 minutes. I need your email to send a doctor's letter. This is a waste of my working day time. It would be helpful for you to provide a clinical email address for professionals.
Visited July 2023
Review titled Belvedere Medical Centre
Replied on 15 August 2023
We do apologise for your recent experience with Belvedere Medical Centre. We do have a surgery bypass number and we have a dedicated email address which is only available members of other agencies and professionals Belvedere Medical Centre used to have a generic email address but unfortunately, this was abused and became unsafe due to the sheer volume of emails being sent and not having the resources to answer each email in timely fashion. A decision was made to remove this and for registered patients to submit queries and requests via AskFirst App
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Review titled Impossible phone service
Rated 1 star out of 5
by Samantha Ward - Posted on 07 July 2023
I rang the surgery at 8am today for an urgent appointment and was lucky enough (or so I thought) to be no. 2 in the queue. I waited for 40 minutes and nobody answered the call! How can it be that the bank of reception staff that are always present at Belvedere Medical Centre takes so long to answer 2 calls?! I have a repeat throat infection that, 2 weeks ago, landed me in A&E so I desperately need to see a doctor. Am I being unreasonable to expect the phone to be answered? I went on ask first to see if booking there was quicker and the nearest appointment was 12 days away! I tried again and just got "we are experiencing high levels of calls" automated response.... who figured?! What a disgraceful way to run (or not run) a practise.
Visited July 2023
Review titled Belvedere Medical Centre
Replied on 13 July 2023
We do apologise for your recent experience with Belvedere Medical Centre. We will fully investigate this and raise your concerns with Reception staff We will contact you by phone to ask if you would like to discuss this further and will offer you an appointment with the Practice Manager
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Review titled Phone
Rated 1 star out of 5
by Anonymous - Posted on 06 July 2023
Have now been on the phone for 22 minutes - 18.10 pm now Was caller number 5 when started now no 4. Started the call about 17.45. Absolutely disgusting. 25 mins now still caller no 4 please hold recording says. They close at 6.30 let see what’s happen hooray caller no 3 after 28 mins 33mins caller no 2 please hold Time 18.23. 18.29 still no 2 in the queue - please hold -18.30. - ringing tone now but no one answering. 18.32. Disgusting
Visited July 2023
Review titled Belvedere Medical Centre
Replied on 13 July 2023
We do apologise for your recent experience with Belvedere Medical Centre. We will fully investigate this and raise your concerns with Reception staff We would encourage you to make yourself known to the practice. If you would like to discuss this further please make an appointment with the Practice Manager
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Review titled Useless
Rated 1 star out of 5
by Anthony Bird - Posted on 05 July 2023
Mum 82 years old expected to have access to the Internet. Over one hour trying to get through on the phone which was cut off twice. Absolutely ridiculous for the older generation seriously it's a doctors they need to see patients. Maybe there first training would be to answer that back or beige thing on the desk that makes a noise
Visited July 2023
Review titled Belvedere Medical Centre
Replied on 10 July 2023
We do apologise for your recent experience with Belvedere Medical Centre. If you would like to discuss this further or have any specific concerns please make an appointment with the Practice Manager
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Review titled Great GP surgery
Rated 5 stars out of 5
by Anonymous - Posted on 07 June 2023
I have been with this GP for 35 years. Never had any major problems. From the reception staff to the medical staff, I feel very well treated and always listened to. The switch to booking appointments via 'Ask First' is the best thing that's happened in the last year. So easy to use and you can see all the appointments available. Saves so much time, better than waiting on the phone. Really like being able to check in without queuing. Thoroughly recommend.
Visited June 2023
Review titled Belvedere Medical Centre
Replied on 13 June 2023
Thank you for taking the time to post a comment It is always nice to receive positive feedback as a reflection of the hard work the staff do to provide the best possible service for our patients. All our staff work extremely hard to provide a high standard of healthcare for all our patients. We pride ourselves in providing a friendly and welcoming surgery We are pleased you like the AskFirst App, which was developed to help patients at Belvedere Medical Centre get through to our surgery. Using AskFirst is quicker than calling the surgery. You can book or cancel routine appointments using the App. We hope you have a continued good experience at our surgery.