Belvedere Medical Centre
15 Albert Road, Belvedere, Kent, DA17 5LQContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Belvedere Medical Centre .
Reviews
-
Review titled Surgery was good not so much now
Rated 2 stars out of 5
by Anonymous - Posted on 03 May 2023
Since joining the surgery approximately three years ago I always had great confidence and respect for it. Lately I am having some sort of problem with my prescriptions🤦♀️there is usually something missing or recently the prescription wasn’t done at all after requesting my meds. I was left again without pain meds which I need every day. It was sorted eventually but not after going over the bank holiday without them causing me a tremendous amount of pain. The ask first app also used to be good to use but again not lately. You can’t get an appointment for two weeks, this is useless when you need to see a gp asap. I have booked a face to face on there only to get to the surgery to be told it was a telephone consultation, which wasn’t the case. I see that the surgery says it’s still taking on new patients, it would be good if the patients you already have could rely on a service before taking on more new patients. There is one lady at the surgery that I can always rely on, she listens and sorts things out asap obviously it is harder to get an appointment with her but it is well worth it as long as it isn’t something urgent. It means if I can speak to her then I don’t have to keep explaining all my medical issues/ history as she knows me so well.
Visited May 2023
Review titled Belvedere Medical Centre
Replied on 15 May 2023
Dear Patient, We do apologise for your recent experience with Belvedere Medical Centre. We would encourage you to make yourself known to the practice so that we can look into this further. If you would like to discuss this or have any specific concerns please make an appointment with the Practice Manager.
-
Review titled Telephone Queue Times absolutely unacceptable
Rated 1 star out of 5
by Annabelle Killick - Posted on 09 May 2023
I have called today 09/05/23 to arrange a telephone consultation with the GP and in 1 hour and 25 minutes I have moved up 5 places in the telephone queue to get through to reception. This is completely unaccteptable. I am expecting to wait 2-3 hours to get through to them to try and get an appointment.
Visited May 2023
Review titled Belvedere Medical Centre
Replied on 15 May 2023
Thank you for your feedback. Unfortunately there were maintenance works being carried out by the phone company which affected a large area in Belvedere. We were unable to access our phones but put a sign up on our website and in the surgery to advise patients that our phone lines were unavailable. We apologise for the inconvenience caused.
-
Review titled Thank you
Rated 4 stars out of 5
by Anonymous - Posted on 13 April 2023
This morning l had an appointment with a nurse Practitioner . She was wonderful , listened to me , answered all my questions . I wasn't rushed . Everything was explained to me re test results . I couldn't of asked for a better service . I can't mention her name on here but a big thank-you to her from one patient who was very anxious
Visited April 2023
Review titled Belvedere Medical Centre
Replied on 16 May 2023
Thank you for taking the time to post a comment It is always nice to receive positive feedback as a reflection of the hard work the staff do to provide the best possible service for our patients. All our staff work extremely hard to provide a high standard of healthcare for all our patients. We pride ourselves in providing a friendly and welcoming surgery We hope you have a continued good experience at our surgery.
-
Review titled Abysmal service
Rated 3 stars out of 5
by Peter Michael Robinson - Posted on 27 March 2023
I put in a repeat prescription request at 17:35 on Tuesday 21st March, on Saturday I went to the chemist to pick up my medication, only to be told it was not there. I have just spent 2 and a half hours trying to get through to the surgery, eventually I managed to speak to a pleasant young lady who informed me that my prescription request had not even been done, she promised to get it actioned today. It seems that every other time I put in a prescription request, something is missing, but this time the Dr couldn't even be bothered to do the request, totally unacceptable.
Visited March 2023
Review titled Belvedere Medical Centre
Replied on 30 March 2023
Dear Patient Sorry to hear of your experience. I have since spoken to you and hope the issues you have encountered will now be resolved going forward. Please be assured we always try to do our utmost at BMC to assure patients have a good experience and do not encounter such issues in the future.
-
Review titled Doctor didn’t ring back as promised
Rated 1 star out of 5
by Lorraine Martin - Posted on 28 March 2023
Further to my review today regarding my daughters test results from two weeks ago and receptionist promising her a call back to discuss. Guess what? No call back. My daughter has waited all afternoon and is upset and stressed out. Too exhausted to ring tomorrow and be in a queue to be told what? then let down again.
Visited March 2023
Review titled Belvedere Medical Centre
Replied on 03 April 2023
We do apologise for your recent experience with Belvedere Medical Centre. After our telephone conversation, we have requested that you encourage your daughter to make herself yourself known to the practice so that we can discuss the issues raised
-
Review titled Are there any Doctors there anymore?
Rated 1 star out of 5
by Lorraine Martin - Posted on 28 March 2023
My daughter had chest and rib pains approximately 2 months ago resulting in strong antibiotics and a chest X-ray. She was feeling overly exhausted and tired for no apparent reason. The X-ray showed cloudy so could be fluid so another X-ray was requested to see if the antibiotics had worked and cleared the chest/lungs. This was done two weeks ago. Still no results. She rang the doctors and was told by the receptionist that a doctor hadn’t even looked at it yet. She rang the hospital who said they had sent the findings twice to the surgery and were not allowed to discuss any results with the patient. Fair enough but who can? My daughter is now waiting on a phone call back from the surgery. When this happens it will probably be a doctors associate or one of the nurse practitioners. I don’t even know if doctors see patients anymore at this surgery. I am also a patient of this surgery, have been for years. It was so spot on and efficient. There are much too many patients for this practice to deal with. The wait for a receptionist to answer calls is ludicrous and for test results that are worrying to the patient delayed. Please god may things change soon
Visited March 2023
Review titled Belvedere Medical Centre
Replied on 03 April 2023
We do apologise for your recent experience with Belvedere Medical Centre. After our telephone conversation we have requested that you encourage your daughter to make herself yourself known to the practice so that we can discuss the issues raised
-
Review titled Excellent service, knowledge, and experience
Rated 5 stars out of 5
by Anonymous - Posted on 08 February 2023
I have been registered with Belvedere GP Surgery for over 15 years, in that time my needs have always been met or exceeded. I have had no issues making an appointment whilst using either phone or via the app. The surgery is also well laid out with a clean waiting area, clearly shown appointment numbering system, and easy to find appointment rooms. Each appointment I have had with either a nurse practitioner or doctor has been excellent. I have not felt rushed and time has always been taken to ensure that my individual needs and any resultant treatment are met and are right for me. In particular, the nurse practitioners at the surgery are explemplary with regards to their level of care, medical knowledge, and bedside manner. This is especially significant considering they are under currently a lot of pressure and have been over the last 2 years since the COVID pandemic. Like most I would prefer if minimal visits to the doctor, but when I need to I am glad a local surgery like this exists in Belvedere.
Visited February 2023
Review titled Belvedere Medical Centre
Replied on 08 February 2023
Thank you for taking the time to post a comment It is always nice to receive positive feedback as a reflection of the hard work the staff do to provide the best possible service for our patients. All our staff work extremely hard to provide a high standard of healthcare for all our patients. We pride ourselves in providing a friendly and welcoming surgery We hope you have a continued good experience at our surgery.
-
Review titled Customer service
Rated 2 stars out of 5
by Anonymous - Posted on 19 December 2022
Really disappointed with this GP medical centre’s inability to answer the phone within a reasonable waiting time. They also appear to have removed a contact email address, the only alternatives now is to wait on the phone, visit them in person or send a letter by post. Not great if you are elderly or a disabled person and your situation is reasonably urgent or even straightforward. I do appreciate how much pressure their staff are under, but I’m sure their management team could make some improvements that would make a real difference to their customers and carers experience.
Visited December 2022
Review titled Belvedere Medical Centre
Replied on 20 December 2022
I am very sorry to hear that you are finding telephone waiting times at Belvedere Medical Centre disappointing. We constantly monitor our telephone waiting times and the average waiting time for answering calls last month was 12.5 minutes. However, there are times that it can be longer. The Practice has spent a huge amount of time customising the ASK FIRST APP to enable patients to make routine appointments. If all those patients who can book on line booked on line then the vulnerable groups would have better access by phone. If you have any specific issue then please contact the Practice Manager. We thank you for your comments.
-
Review titled Not good Receptionist
Rated 2 stars out of 5
by David Treadwell - Posted on 30 December 2022
I had a letter for a x Ray. Went to the hospital today to be told I needed 2 letter 1 with a doctors signature. So I thought I call the surgery to ask them if they can send it over to me. I phoned 3 times calling and calling them no answer! So after driving all the way to Queen Mary's hospital paid to park to leave not ha ing it done. So I went to the surgery and asked why no one answering the phone all 3 was sitting there doing nothing to be told we have just spoken to someone. So after explaining again what happened I said this hospital letter no good to me so I gave the letter to the receptionist. Who turned around and said iam going to throw it on the floor!!! How disgusting to be treated this bad.
Visited December 2022
Review titled Belvedere Medical Centre
Replied on 08 February 2023
We do apologise for your recent experience with Belvedere Medical Centre. We have investigated this and have reminded our clinical staff that the X-ray form needs a signature. This was an oversight by our staff and hopefully this will not occur again. I have also spoken to Reception staff regarding this matter If you would like to discuss this further please make an appointment with the Practice Manager
-
Review titled Very bad service
Rated 1 star out of 5
by Anonymous - Posted on 28 February 2023
I expected one referral for physio department to more than 3 months and Belvedere Medical Centre they not do'it.I discovered that Belvedere Medical Centre they not referral me not even after 3 months.Disappointed!!The staff from the reception chatting and drink coffee and the phone ring and they not responding.Time to answer when I called is after 1 hour.Very poor services.
Visited November 2022
Review titled Belvedere Medical Centre
Replied on 28 February 2023
We do apologise for your recent experience with Belvedere Medical Centre. We would encourage you to make yourself known to the practice so that we can look into this further. If you would like to discuss this or have any specific concerns please make an appointment with the Practice Manager