Belvedere Medical Centre
15 Albert Road, Belvedere, Kent, DA17 5LQContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Belvedere Medical Centre .
Reviews
-
Review titled Excellent service, knowledge, and experience
Rated 5 stars out of 5
by Anonymous - Posted on 08 February 2023
I have been registered with Belvedere GP Surgery for over 15 years, in that time my needs have always been met or exceeded. I have had no issues making an appointment whilst using either phone or via the app. The surgery is also well laid out with a clean waiting area, clearly shown appointment numbering system, and easy to find appointment rooms. Each appointment I have had with either a nurse practitioner or doctor has been excellent. I have not felt rushed and time has always been taken to ensure that my individual needs and any resultant treatment are met and are right for me. In particular, the nurse practitioners at the surgery are explemplary with regards to their level of care, medical knowledge, and bedside manner. This is especially significant considering they are under currently a lot of pressure and have been over the last 2 years since the COVID pandemic. Like most I would prefer if minimal visits to the doctor, but when I need to I am glad a local surgery like this exists in Belvedere.
Visited February 2023
Review titled Belvedere Medical Centre
Replied on 08 February 2023
Thank you for taking the time to post a comment It is always nice to receive positive feedback as a reflection of the hard work the staff do to provide the best possible service for our patients. All our staff work extremely hard to provide a high standard of healthcare for all our patients. We pride ourselves in providing a friendly and welcoming surgery We hope you have a continued good experience at our surgery.
-
Review titled Customer service
Rated 2 stars out of 5
by Anonymous - Posted on 19 December 2022
Really disappointed with this GP medical centre’s inability to answer the phone within a reasonable waiting time. They also appear to have removed a contact email address, the only alternatives now is to wait on the phone, visit them in person or send a letter by post. Not great if you are elderly or a disabled person and your situation is reasonably urgent or even straightforward. I do appreciate how much pressure their staff are under, but I’m sure their management team could make some improvements that would make a real difference to their customers and carers experience.
Visited December 2022
Review titled Belvedere Medical Centre
Replied on 20 December 2022
I am very sorry to hear that you are finding telephone waiting times at Belvedere Medical Centre disappointing. We constantly monitor our telephone waiting times and the average waiting time for answering calls last month was 12.5 minutes. However, there are times that it can be longer. The Practice has spent a huge amount of time customising the ASK FIRST APP to enable patients to make routine appointments. If all those patients who can book on line booked on line then the vulnerable groups would have better access by phone. If you have any specific issue then please contact the Practice Manager. We thank you for your comments.
-
Review titled Not good Receptionist
Rated 2 stars out of 5
by David Treadwell - Posted on 30 December 2022
I had a letter for a x Ray. Went to the hospital today to be told I needed 2 letter 1 with a doctors signature. So I thought I call the surgery to ask them if they can send it over to me. I phoned 3 times calling and calling them no answer! So after driving all the way to Queen Mary's hospital paid to park to leave not ha ing it done. So I went to the surgery and asked why no one answering the phone all 3 was sitting there doing nothing to be told we have just spoken to someone. So after explaining again what happened I said this hospital letter no good to me so I gave the letter to the receptionist. Who turned around and said iam going to throw it on the floor!!! How disgusting to be treated this bad.
Visited December 2022
Review titled Belvedere Medical Centre
Replied on 08 February 2023
We do apologise for your recent experience with Belvedere Medical Centre. We have investigated this and have reminded our clinical staff that the X-ray form needs a signature. This was an oversight by our staff and hopefully this will not occur again. I have also spoken to Reception staff regarding this matter If you would like to discuss this further please make an appointment with the Practice Manager
-
Review titled Very bad service
Rated 1 star out of 5
by Anonymous - Posted on 28 February 2023
I expected one referral for physio department to more than 3 months and Belvedere Medical Centre they not do'it.I discovered that Belvedere Medical Centre they not referral me not even after 3 months.Disappointed!!The staff from the reception chatting and drink coffee and the phone ring and they not responding.Time to answer when I called is after 1 hour.Very poor services.
Visited November 2022
Review titled Belvedere Medical Centre
Replied on 28 February 2023
We do apologise for your recent experience with Belvedere Medical Centre. We would encourage you to make yourself known to the practice so that we can look into this further. If you would like to discuss this or have any specific concerns please make an appointment with the Practice Manager