Belvedere Medical Centre
15 Albert Road, Belvedere, Kent, DA17 5LQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Ridiculous problems with this Surgery!
Rated 2 stars out of 5
by Anonymous - Posted on 05 November 2022
I have had great difficulties in attempting to make contact with my surgery in order to arrange a prescription review. I spent one afternoon between 2-5pm on the telephone trying to get through to them. I waited an hour at a time then getting lost in the telephone system twice. I gave up and arranged my review through the MyGP app. However, I never received a review so I phoned the surgery several days later. Surprisingly, I managed to get through but was told this surgery does not use this app anymore. I exclaimed that I did not know this but was told everyone had been told (except me, it seemed!). A review was then arranged for 11 October when a lady spoke to me from the surgery pharmacy team. She went through my prescription list and I told her the Gabapentin prescribed by my consultant I now needed. She said she would request it. This week I emailed Knightons and as usual my husband collected it. When it arrived home I discovered the Gabapentin was missing. I phoned Knightons and was told this item was requested but not on my prescription from the surgery. I was asked to ring them on Monday! Can someone please tell me why we have a prescription review?! How frustrating and time wasting!!
Visited October 2022
Review titled Belvedere Medical Centre
Replied on 09 November 2022
We do apologise for your recent experience with Belvedere Medical Centre. We would encourage you to make yourself known to the practice so that we can look into at the details of your consultation. If you would like to discuss this further or have any specific concerns please make an appointment with the Practice Manager
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Review titled Best consultation I've had with a doctor
Rated 5 stars out of 5
by Tarnya Jasinski - Posted on 12 August 2022
This was my first face to face consultation with a doctor at the practice. I got 30 mins with the GP who was brilliant. I actually felt like I was listened to and he addressed all my concerns. He even phoned me when I got home to say he had spoken to colleagues and had decided I needed a further x ray. I'm new to this practice and if this is the service going forward, I'm very happy and impressed.
Visited August 2022
Review titled Belvedere Medical Centre
Replied on 15 August 2022
Thank you for taking the time to post a comment It is always nice to receive positive feedback as a reflection of the hard work the staff do to provide the best possible service for our patients. All our staff work extremely hard to provide a high standard of healthcare for all our patients. We pride ourselves in providing a friendly and welcoming surgery We hope you have a continued good experience at our surgery.