Berkley Practice
Bentley Medical Centre, Churchill Road, Walsall, West Midlands, WS2 0BAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Postive Experience
Rated 5 stars out of 5
by David Allen - Posted on 01 March 2023
Having fairly recently registered with the practice, yesterday I had my first appointment with a doctor (28/2/2023). The experience was very positive. My impression of the new appointment system is very good. I did not need or request an urgent appointment but within 90 minutes of making the request I was sitting in the waiting room. My impression of the doctor is also positive and I am content with the outcome.
Visited February 2023
Review titled Berkley Practice
Replied on 06 March 2023
Dear David Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Moving on line
Rated 3 stars out of 5
by Anne Roden - Posted on 09 February 2023
I have recently received a message to let me know that you intend to move to on- line appointment booking and other things, please let me know how you intend to assist or supply your elderly patients with the supply of Internet and devices to enable them to do this. My parents do not have home Internet or any devices to enable them to contact you once you move over. Does this mean that folks who are either incapable of using on-line methods or can't afford them will be left with no way of contacting their GP, you have already ceased face to face appointment booking.
Visited February 2023
Review titled Berkley Practice
Replied on 16 February 2023
Dear Anna, Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. If you would like me to look into this further, please can you contact me via our online website form? The link to the form is below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Rude reception staff
Rated 2 stars out of 5
by Anonymous - Posted on 21 February 2023
After visiting the doctors with my daughter who was really unwell (worried she might have strep a) I visited the doctors at 8am just to see if I could get an appointment. I was told by the members of staff that I now need to do an online booking form to which she replied very rudely ‘haven’t you had the txt?!’ Obviously not as I wouldn’t have been there. She then asked my name and in the middle of me telling her interrupted me with such attitude asking my number so she can get her colleague to send me the txt. That was it. I’ve never been spoken to like that before and I especially do not expect it from reception staff at my GP surgery when I needed some reassurance regarding my daughters health. Disappointed is an understatement and I will be looking for another surgery after being made to feel so pathetic. What makes it worse is that she did have strep a. Thank you
Visited February 2023
Review titled Berkley Practice
Replied on 28 February 2023
Dear Patient, I am very sorry to hear about your experience and would like to investigate your concerns. Please could you contact the practice via the feedback form on the link below? https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Really looked after.
Rated 5 stars out of 5
by Anonymous - Posted on 15 February 2023
Recently seen one the doctors and a follow-up appointment with the nurse the overall service was brilliant!
Visited February 2023
Review titled Berkley Practice
Replied on 16 February 2023
Dear Patient We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Efficient
Rated 5 stars out of 5
by Heather Copson - Posted on 13 January 2023
Following the need to communicate with my mothers Dr regarding her new medication distribution, they responded straight away and followed up with a phone call and email. Refreshing to find a practice that is so efficient. Thank you.
Visited January 2023
Review titled Berkley Practice
Replied on 20 January 2023
Dear Heather We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Great practice
Rated 5 stars out of 5
by Amandeep Kaur - Posted on 16 May 2024
Very polite, He explains everything well and takes his time, he is a very patient person. Good person.
Visited January 2023
Review titled Berkley Practice
Replied on 04 June 2024
Dear Amandeep Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards, Patient Experience Team
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Review titled Fabulous service
Rated 5 stars out of 5
by Kayleigh McLynn - Posted on 06 December 2022
Rang at 4pm as was concerned about my child, despite the late call time and the fact that there were no available appointments, I still got a call back off a doctor. The doctor was very thorough with their questions and gave me the advice I needed, thus avoiding me sitting up a&e or the out of hours surgery for hours with a poorly child. This isn’t the first time I’ve needed a last minute appointment for one of my children and I have always received either a face to face or sufficient advice over the phone. With all the bad press that surgeries are getting atm in the news, for lack of service and appointments I can honestly say that our surgery is fabulous. Can’t fault them for their service, particularly with children. Would (and have) recommend to anybody looking for a new surgery.
Visited December 2022
Review titled Berkley Practice
Replied on 07 December 2022
Dear Kayleigh Thank you so much for your positive comments. It is a pleasure to receive your feedback and I will ensure it is shared with the team. Kind regards Patient Experience Team
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Review titled Wonderful practice, wonderful staff
Rated 5 stars out of 5
by Amy - Posted on 13 December 2022
In last two weeks I have had to contacts more than I have ever re my children. Something we are lucky is a rare occasion every single person I have encountered has been wonderful!!!!. Reception, admin staff doctors honestly so much empathy. In time where I know they are so busy and so stretched. Little extra thank you to lady who this morning went above and beyond why I waited. Please know I am so grateful and really are doing a great job.
Visited December 2022
Review titled Berkley Practice
Replied on 16 December 2022
Dear Amy Thank you so much for your positive comments. It is a pleasure to receive your feedback and I will ensure it is shared with the team. Kind regards Patient Experience Team
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Review titled Friendly caring service
Rated 5 stars out of 5
by Tina Dalton - Posted on 24 November 2022
I called the surgery in extreme pain a problem with my legs not usually experienced. I felt listened to by the person receiving my call and the doctor who even brought another doctor to make a second check before sending me for emergency treatment at the Manor hospital. Thank you, I was in real trouble that day.
Visited November 2022
Review titled Berkley Practice
Replied on 28 November 2022
Dear Ms Dalton Thank you for leaving a review of your experience with the surgery. I am really glad to see that you felt listened to during your consultation and received the care you needed efficiently. Your positive comments will be shared with the team. Kind regards Patient Experience Team
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Review titled Do they know what they are doing behind reception
Rated 1 star out of 5
by Glen Morris - Posted on 03 November 2022
After months feeling unwell ..decided use nhs app to book phone conceltation at doctors ..I reserved a 4.30 pm appointment as I work till 2.30/3 . I waited on day by phone from 4pm till 6pm waiting my call ..but nothing..found missed call off them at 6.11 pm when I was out.i phoned next day to complain and was sent text saying another one would be arranged on the Thursday of that week at my convenience I was just to phone and confirm...whilst at work I tried for hrs to get through..when finally did was told my phone appointment had been made for between 12pm and 3 pm !!! I'm tempted call this stupidity on there behalf when ready told them I work till 2.30/3 ...but that may be crediting them a little too highly behind that reception!!!!
Visited November 2022
Review titled Berkley Practice
Replied on 09 November 2022
Dear Glen Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer