Berkley Practice
Bentley Medical Centre, Churchill Road, Walsall, West Midlands, WS2 0BAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good service
Rated 4 stars out of 5
by Anonymous - Posted on 05 April 2023
I was unsure of the move to online booking of appointments, having always telephoned for appointments but received a call back within a couple of hours. Primary issue was for a medicines review but I appreciated the wholistic approach taken. Felt listened to by the GP, received test results, discussed future treatments and referrals for community based services by text forassociated issues and was clear on the actions going forward.
Visited April 2023
Review titled Berkley Practice
Replied on 14 April 2023
Dear Patient Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Horrendous
Rated 1 star out of 5
by Anonymous - Posted on 13 April 2023
Got told I’ll be fine without my medication when my doctor had left and signed me off my meds without letting me know, was booked in for a review to not get it and then not allowed my meds, the service was shocking when I asked why and simply got laughed at by the lady behind the desk
Visited April 2023
Review titled Berkley Practice
Replied on 14 April 2023
Dear Patient I am very sorry to hear about your experience and would like to investigate your concerns. Please could you contact the practice via the feedback form on the link below? https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Hit and miss experience
Rated 3 stars out of 5
by Rafina Eccleston - Posted on 17 April 2023
The clinical staff have always been wonderful to me I have no complaints at all with them. However I have ulcerative colitis and whenever I attend for my b12 injection appointment the toilets are always locked. This is a health centre. It’s already a very stressful experience having to keep an eye out for your appointment being called and not being able to use the toilet when needed. Depending on the receptionist they will open it for you to sometimes not. You cannot deny people the use of the facilities it is a basic human right. This is really off putting and I dislike having to attend the practice in person for this reason. Some of the receptionists are lovely but some are very unapproachable which compounds an already stressful situation.
Visited April 2023
Review titled Berkley Practice
Replied on 02 June 2023
Dear Rafina I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Very efficient
Rated 5 stars out of 5
by Samantha - Posted on 10 March 2023
After filling the online form out this morning for the first time regarding an ongoing issue, I was thoroughly impressed by the ease and efficiency of the process. Within just under two hours I received a phone call from a doctor, who explained what we will do next to help the situation moving forward. Overall a very positive experience!
Visited March 2023
Review titled Berkley Practice
Replied on 14 April 2023
Dear Samantha, Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Excellent service!
Rated 5 stars out of 5
by Anonymous - Posted on 04 March 2024
Filled an online form at 8 50 today doctor called me back within the hour. It was an excellent consultation not rushed at all. Keep up the good work !
Visited March 2023
Review titled Berkley Practice
Replied on 30 April 2024
Dear Patient Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards, Holly Patient Experience Team
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Review titled Reassuring
Rated 4 stars out of 5
by Les Brazier - Posted on 01 March 2023
Contacted the surgery by e mail with symptoms....got a call back from the doctor and after discussing my problem I was given an appointment for later the same morning.The doctor saw me and was able to reassure me on certain things.The process was not difficult even for someone of my limited technical ability.After so much adverse publicity about th NHS in the press I was reassured by my experience.
Visited March 2023
Review titled Berkley Practice
Replied on 06 March 2023
Dear Les Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 30 March 2023
Used accurx system for the first time to arrange a call with GP, extremely easy to use and received a phone call from GP same day with prescription issued....very happy with the speedy service
Visited March 2023
Review titled Berkley Practice
Replied on 14 April 2023
Dear Patient Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Love the practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 April 2023
A practice that take the time out to contact that their patient as a follow up to medical treatment an introduce them to programs that can further assist them in getting well
Visited March 2023
Review titled Berkley Practice
Replied on 14 April 2023
Dear Patient Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Speedy Review
Rated 5 stars out of 5
by Derek - Posted on 01 March 2023
Used the online contact form to report feeling not very well. Was answered an hour or so later and a corse of action agreed with the doctor. Very impressed.
Visited March 2023
Review titled Berkley Practice
Replied on 06 March 2023
Dear Derek Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Speedy response to my online request
Rated 4 stars out of 5
by David Wilkes - Posted on 27 March 2023
Gave details of my suspected ailment on the online form and forwarded same to practise, around 1300 hours on 27/3/23. Recieved a call from doctor around 1700 hours on same day. After a discussion doctor stated he would forward a prescription to my local pharmacy asap. Really pleased with the response l recieved and the attitude of the doctor l spoke to.
Visited March 2023
Review titled Berkley Practice
Replied on 14 April 2023
Dear david, Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team