Berkley Practice
Bentley Medical Centre, Churchill Road, Walsall, West Midlands, WS2 0BAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fast attention
Rated 5 stars out of 5
by Leslie Haynes - Posted on 27 July 2023
Phoned hospital for problem and was told to contact surgery with a urine sample. Visited same afternoon and sample was tested. Doctor reviewed results and issued prescription for collection from chemist the following morning. Immediate response and perfect drug for problem. As ever my treatment has been spot on. Many thanks to you all.
Visited June 2023
Review titled Berkley Practice
Replied on 28 July 2023
Dear Leslie Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Doctor was amazing
Rated 5 stars out of 5
by Deirdre - Posted on 02 June 2023
From initial consultation to follow up phone call the doctor was so thorough, so caring and professional in every way. Also very reassuring and gave excellent advice. I would have every confidence in this doctor going forward and would highly recommend.
Visited June 2023
Review titled Berkley Practice
Replied on 28 July 2023
Dear Dierdre Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 19 May 2023
Excellent very understanding took his time to listen to my concerns Treatment I received helped brilliantly with my condition
Visited May 2023
Review titled Berkley Practice
Replied on 02 June 2023
Dear Patient Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Amazing nurse
Rated 5 stars out of 5
by Ruta - Posted on 14 April 2023
The nurse who took my blood yesterday was absolutely amazing. I explained that I usually faint when my blood is taken, I am 36 years and yes it still happens. She was very nice, did everything very quick, distracting me with questions about holidays. After she finished she made sure I was ok and then I could go. There were no marks on my arm either or pain during the process. Thank you very much!
Visited April 2023
Review titled Berkley Practice
Replied on 02 June 2023
Dear Ruta Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Good service
Rated 4 stars out of 5
by Anonymous - Posted on 05 April 2023
I was unsure of the move to online booking of appointments, having always telephoned for appointments but received a call back within a couple of hours. Primary issue was for a medicines review but I appreciated the wholistic approach taken. Felt listened to by the GP, received test results, discussed future treatments and referrals for community based services by text forassociated issues and was clear on the actions going forward.
Visited April 2023
Review titled Berkley Practice
Replied on 14 April 2023
Dear Patient Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Horrendous
Rated 1 star out of 5
by Anonymous - Posted on 13 April 2023
Got told I’ll be fine without my medication when my doctor had left and signed me off my meds without letting me know, was booked in for a review to not get it and then not allowed my meds, the service was shocking when I asked why and simply got laughed at by the lady behind the desk
Visited April 2023
Review titled Berkley Practice
Replied on 14 April 2023
Dear Patient I am very sorry to hear about your experience and would like to investigate your concerns. Please could you contact the practice via the feedback form on the link below? https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Hit and miss experience
Rated 3 stars out of 5
by Rafina Eccleston - Posted on 17 April 2023
The clinical staff have always been wonderful to me I have no complaints at all with them. However I have ulcerative colitis and whenever I attend for my b12 injection appointment the toilets are always locked. This is a health centre. It’s already a very stressful experience having to keep an eye out for your appointment being called and not being able to use the toilet when needed. Depending on the receptionist they will open it for you to sometimes not. You cannot deny people the use of the facilities it is a basic human right. This is really off putting and I dislike having to attend the practice in person for this reason. Some of the receptionists are lovely but some are very unapproachable which compounds an already stressful situation.
Visited April 2023
Review titled Berkley Practice
Replied on 02 June 2023
Dear Rafina I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Very efficient
Rated 5 stars out of 5
by Samantha - Posted on 10 March 2023
After filling the online form out this morning for the first time regarding an ongoing issue, I was thoroughly impressed by the ease and efficiency of the process. Within just under two hours I received a phone call from a doctor, who explained what we will do next to help the situation moving forward. Overall a very positive experience!
Visited March 2023
Review titled Berkley Practice
Replied on 14 April 2023
Dear Samantha, Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Excellent service!
Rated 5 stars out of 5
by Anonymous - Posted on 04 March 2024
Filled an online form at 8 50 today doctor called me back within the hour. It was an excellent consultation not rushed at all. Keep up the good work !
Visited March 2023
Review titled Berkley Practice
Replied on 30 April 2024
Dear Patient Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards, Holly Patient Experience Team
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Review titled Reassuring
Rated 4 stars out of 5
by Les Brazier - Posted on 01 March 2023
Contacted the surgery by e mail with symptoms....got a call back from the doctor and after discussing my problem I was given an appointment for later the same morning.The doctor saw me and was able to reassure me on certain things.The process was not difficult even for someone of my limited technical ability.After so much adverse publicity about th NHS in the press I was reassured by my experience.
Visited March 2023
Review titled Berkley Practice
Replied on 06 March 2023
Dear Les Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team