Berkley Practice
Bentley Medical Centre, Churchill Road, Walsall, West Midlands, WS2 0BAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 30 March 2023
Used accurx system for the first time to arrange a call with GP, extremely easy to use and received a phone call from GP same day with prescription issued....very happy with the speedy service
Visited March 2023
Review titled Berkley Practice
Replied on 14 April 2023
Dear Patient Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Love the practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 April 2023
A practice that take the time out to contact that their patient as a follow up to medical treatment an introduce them to programs that can further assist them in getting well
Visited March 2023
Review titled Berkley Practice
Replied on 14 April 2023
Dear Patient Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Speedy Review
Rated 5 stars out of 5
by Derek - Posted on 01 March 2023
Used the online contact form to report feeling not very well. Was answered an hour or so later and a corse of action agreed with the doctor. Very impressed.
Visited March 2023
Review titled Berkley Practice
Replied on 06 March 2023
Dear Derek Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Speedy response to my online request
Rated 4 stars out of 5
by David Wilkes - Posted on 27 March 2023
Gave details of my suspected ailment on the online form and forwarded same to practise, around 1300 hours on 27/3/23. Recieved a call from doctor around 1700 hours on same day. After a discussion doctor stated he would forward a prescription to my local pharmacy asap. Really pleased with the response l recieved and the attitude of the doctor l spoke to.
Visited March 2023
Review titled Berkley Practice
Replied on 14 April 2023
Dear david, Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Postive Experience
Rated 5 stars out of 5
by David Allen - Posted on 01 March 2023
Having fairly recently registered with the practice, yesterday I had my first appointment with a doctor (28/2/2023). The experience was very positive. My impression of the new appointment system is very good. I did not need or request an urgent appointment but within 90 minutes of making the request I was sitting in the waiting room. My impression of the doctor is also positive and I am content with the outcome.
Visited February 2023
Review titled Berkley Practice
Replied on 06 March 2023
Dear David Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Moving on line
Rated 3 stars out of 5
by Anne Roden - Posted on 09 February 2023
I have recently received a message to let me know that you intend to move to on- line appointment booking and other things, please let me know how you intend to assist or supply your elderly patients with the supply of Internet and devices to enable them to do this. My parents do not have home Internet or any devices to enable them to contact you once you move over. Does this mean that folks who are either incapable of using on-line methods or can't afford them will be left with no way of contacting their GP, you have already ceased face to face appointment booking.
Visited February 2023
Review titled Berkley Practice
Replied on 16 February 2023
Dear Anna, Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. If you would like me to look into this further, please can you contact me via our online website form? The link to the form is below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Rude reception staff
Rated 2 stars out of 5
by Anonymous - Posted on 21 February 2023
After visiting the doctors with my daughter who was really unwell (worried she might have strep a) I visited the doctors at 8am just to see if I could get an appointment. I was told by the members of staff that I now need to do an online booking form to which she replied very rudely ‘haven’t you had the txt?!’ Obviously not as I wouldn’t have been there. She then asked my name and in the middle of me telling her interrupted me with such attitude asking my number so she can get her colleague to send me the txt. That was it. I’ve never been spoken to like that before and I especially do not expect it from reception staff at my GP surgery when I needed some reassurance regarding my daughters health. Disappointed is an understatement and I will be looking for another surgery after being made to feel so pathetic. What makes it worse is that she did have strep a. Thank you
Visited February 2023
Review titled Berkley Practice
Replied on 28 February 2023
Dear Patient, I am very sorry to hear about your experience and would like to investigate your concerns. Please could you contact the practice via the feedback form on the link below? https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Really looked after.
Rated 5 stars out of 5
by Anonymous - Posted on 15 February 2023
Recently seen one the doctors and a follow-up appointment with the nurse the overall service was brilliant!
Visited February 2023
Review titled Berkley Practice
Replied on 16 February 2023
Dear Patient We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Efficient
Rated 5 stars out of 5
by Heather Copson - Posted on 13 January 2023
Following the need to communicate with my mothers Dr regarding her new medication distribution, they responded straight away and followed up with a phone call and email. Refreshing to find a practice that is so efficient. Thank you.
Visited January 2023
Review titled Berkley Practice
Replied on 20 January 2023
Dear Heather We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Great practice
Rated 5 stars out of 5
by Amandeep Kaur - Posted on 16 May 2024
Very polite, He explains everything well and takes his time, he is a very patient person. Good person.
Visited January 2023
Review titled Berkley Practice
Replied on 04 June 2024
Dear Amandeep Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards, Patient Experience Team