Berkley Practice
Bentley Medical Centre, Churchill Road, Walsall, West Midlands, WS2 0BAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fabulous service
Rated 5 stars out of 5
by Kayleigh McLynn - Posted on 06 December 2022
Rang at 4pm as was concerned about my child, despite the late call time and the fact that there were no available appointments, I still got a call back off a doctor. The doctor was very thorough with their questions and gave me the advice I needed, thus avoiding me sitting up a&e or the out of hours surgery for hours with a poorly child. This isn’t the first time I’ve needed a last minute appointment for one of my children and I have always received either a face to face or sufficient advice over the phone. With all the bad press that surgeries are getting atm in the news, for lack of service and appointments I can honestly say that our surgery is fabulous. Can’t fault them for their service, particularly with children. Would (and have) recommend to anybody looking for a new surgery.
Visited December 2022
Review titled Berkley Practice
Replied on 07 December 2022
Dear Kayleigh Thank you so much for your positive comments. It is a pleasure to receive your feedback and I will ensure it is shared with the team. Kind regards Patient Experience Team
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Review titled Wonderful practice, wonderful staff
Rated 5 stars out of 5
by Amy - Posted on 13 December 2022
In last two weeks I have had to contacts more than I have ever re my children. Something we are lucky is a rare occasion every single person I have encountered has been wonderful!!!!. Reception, admin staff doctors honestly so much empathy. In time where I know they are so busy and so stretched. Little extra thank you to lady who this morning went above and beyond why I waited. Please know I am so grateful and really are doing a great job.
Visited December 2022
Review titled Berkley Practice
Replied on 16 December 2022
Dear Amy Thank you so much for your positive comments. It is a pleasure to receive your feedback and I will ensure it is shared with the team. Kind regards Patient Experience Team
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Review titled Friendly caring service
Rated 5 stars out of 5
by Tina Dalton - Posted on 24 November 2022
I called the surgery in extreme pain a problem with my legs not usually experienced. I felt listened to by the person receiving my call and the doctor who even brought another doctor to make a second check before sending me for emergency treatment at the Manor hospital. Thank you, I was in real trouble that day.
Visited November 2022
Review titled Berkley Practice
Replied on 28 November 2022
Dear Ms Dalton Thank you for leaving a review of your experience with the surgery. I am really glad to see that you felt listened to during your consultation and received the care you needed efficiently. Your positive comments will be shared with the team. Kind regards Patient Experience Team
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Review titled Do they know what they are doing behind reception
Rated 1 star out of 5
by Glen Morris - Posted on 03 November 2022
After months feeling unwell ..decided use nhs app to book phone conceltation at doctors ..I reserved a 4.30 pm appointment as I work till 2.30/3 . I waited on day by phone from 4pm till 6pm waiting my call ..but nothing..found missed call off them at 6.11 pm when I was out.i phoned next day to complain and was sent text saying another one would be arranged on the Thursday of that week at my convenience I was just to phone and confirm...whilst at work I tried for hrs to get through..when finally did was told my phone appointment had been made for between 12pm and 3 pm !!! I'm tempted call this stupidity on there behalf when ready told them I work till 2.30/3 ...but that may be crediting them a little too highly behind that reception!!!!
Visited November 2022
Review titled Berkley Practice
Replied on 09 November 2022
Dear Glen Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Book telephone consultation and still waiting after 2hrs
Rated 1 star out of 5
by Glen Morris - Posted on 03 November 2022
After booking a telephone consultation...lets face it ..no chance seeing a doctor !!..I waited for my appointment at 4 30 pm..still waiting 5.30pm.. 6pm had to go out ..found missed call 6.11pm ..whats point of timed appointment
Visited November 2022
Review titled Berkley Practice
Replied on 09 November 2022
Dear Glen Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Great practice
Rated 4 stars out of 5
by Samantha Guy - Posted on 24 October 2022
After a number of issues with my health, I really cannot fault this GP practice who have gone above and beyond to help me, with referrals for procedures, I like to speak to my regular GP, he's truly amazing.
Visited September 2022
Review titled Berkley Practice
Replied on 09 November 2022
Dear Samantha Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Excellent service
Rated 5 stars out of 5
by Ronnie Plant - Posted on 22 July 2022
Had my blood tests done. Very efficient, professional and pleasant nurse. From the booking system through to the completion of the tests everything was very clear and organised.
Visited July 2022
Review titled Berkley Practice
Replied on 09 November 2022
Dear Ronnie Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Great practice
Rated 5 stars out of 5
by Jordanna Rock - Posted on 19 July 2022
I have always found kingfisher berkley to be a brilliant surgery, they always go the extra mile to help you and always try to find a solution if there are no appointments or call backs available when you call, the doctors are all very friendly and listen to your problem and don’t just fob you off, I would highly recommend this practice!
Visited July 2022
Review titled Berkley Practice
Replied on 09 November 2022
Dear Jordanna Thank you for your review. We are so pleased to see that you are happy with our services. Kind regards Patient Experience Team