Bermondsey Spa Medical Centre
Eyot House, 50 Old Jamaica Road, London, SE16 4BLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Efficient and welocoming Staff
Rated 5 stars out of 5
by Mohamed BENTERKI - Posted on 02 December 2024
Very efficient and welcoming staff in particularsalomon who helped me book my appointment that I couldn't do for six months
Visited December 2024
Review titled Bermondsey Spa Medical Centre
Replied on 02 December 2024
Thank you Mohamed. The whole team are so pleased that you had a positive experience while using our service. We also thank you for taking the time to post you comment. Solomon was so glad to hear that he managed to provide you with a good service. We look forward to continuing to provide you with best service possible. I would like to invite you to join our PPG (Patient Participation Group) this will give you the opportunity to help us plan future changes in the delivery of our services. Thanks- Chambis Georgiou
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Review titled Helpful and pleasant receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 13 November 2024
Definitely there is an improvement on services since my previous visit .They were eager to help me. Communication was excellent as they apologised to me because the doctor running late.
Visited November 2024
Review titled Bermondsey Spa Medical Centre
Replied on 02 December 2024
Thank you. We are so glad to hear that patients can see an improvement in the delivery of our service. We are so pleased that you had a positive experience while using our service. We also thank you for taking the time to post you comments regarding the communication of our staff with you when you visited us. We look forward to continuing to provide you with best service possible. I would like to invite you to join our PPG (Patient Participation Group) this will give you the opportunity to help us plan future changes in the delivery of our services and make the changes patient centred driven. Thanks- Chambis Georgiou
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Review titled Lovely staff
Rated 5 stars out of 5
by Anonymous - Posted on 06 November 2024
Front desk staff are very helpful. The receptionist who dealt with my query was very pleasant and efficient
Visited November 2024
Review titled Bermondsey Spa Medical Centre
Replied on 06 November 2024
Thanks for taking the time to post this review. Your comments have been well received. It does boost our staffs moral when patient's acknowledge their efforts. We would welcome you, if you had the spare time, to join our Patient Group(PPG). Your comments and suggestions would help us when planning future services for the local community. You may download a form for joining the PPG from our website, alternatively, we have forms in the waiting area and at the reception desk. Thanks you very much- Chambis, Practice Manager.
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Review titled Quick service
Rated 5 stars out of 5
by Helen burke - Posted on 05 December 2024
I ran out of my medication The young lady at the front was very helpful. She spoke to the doctor and got my medication sent to the pharmacy with a few minutes. I am really happy with how quick and efficient the service I received today. Thank you to bermondsey spa reception and doctors
Visited November 2024
Bermondsey Spa Medical Centre has not yet replied.
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Review titled Brilliant service
Rated 5 stars out of 5
by Anonymous - Posted on 05 December 2024
I came in today with a query the service I received from the reception staff was brilliant. She was very lovely and helpful. I recommend this surgery to my friends.
Visited November 2024
Review titled Bermondsey Spa Medical Centre
Replied on 05 December 2024
Dear Patient, Thank you! We are so happy when patients express theirs views and when those indicate a good service. We sincerely hope that you receive the very same level and standards of services at all your future visit's. We cannot underestimate what these positive comments mean to the whole team. The positive comments boost staff moral, and make the team really feel valued and that highlight that, they are really making a difference in people lives. Thanks' again Chambis-Practice Manager
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Review titled Aweful practice with poor standards
Rated 1 star out of 5
by Anonymous - Posted on 12 October 2024
Due to slow procedures in this practice, our fertility concerns have taken 3 months to proceed to a referral. On top, we have lost an extra 1 month (so 4 in total) due to an administrative error from this clinic in failing to upload our test results. We will likely incur a more painful fertility process and Nhs, i.e. the taxpayer, will incur higher costs, due to the poor standards at this clinic.
Visited October 2024
Review titled Bermondsey Spa Medical Centre
Replied on 14 October 2024
Dear Patient, I am sorry that you have had such a negative and troubling experience while using our service. I would be more than happy to investigate your case in detail, however, as you have remained anonymous, this is not possible. I would be happy to look into this matter further, and would asked that you contact the practice and ask to speak to me; Chambis Georgiou, or Evangelia Papathanasiou. Thank you for taking the time to provide your feedback.
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Review titled Terrible Services on main reception / Doctors are very good
Rated 2 stars out of 5
by Anonymous - Posted on 20 September 2024
Surprised to hear five star reviews on here, but I always regularly see frustrated patients (including me) talking to receptionists as they don't seem to have the same level of knowledge when it comes to handling queries. Doctors advised you something, receptionists tells you another thing. Chasing up exam requests from them were a nightmare. Made you wait for more than half an hour only to tell you that you can't collect forms due to cyber attack. Was suffering for months and months before they finally released forms. Worst of all, some staff are rude and insensitive on the phone and in person. I can't stand watching their grumpy, miserable faces every time I walk in there. I don't know how they can work there with no kindness, empathy and understanding to the urgency of some patients who needed immediate medical attention. They work like sloths and take ages to deal with each customer. I have some new medical conditions but I can't even get urgent appointments and kept being told to fill in a form online. Then wait again a few more days before I get responses. I really think a complete rehaul and intensive Customer Service trainings are needed.
Visited September 2024
Review titled Bermondsey Spa Medical Centre
Replied on 20 September 2024
Dear Patient. I am sadden by the fact that you have had such a negative experience, whilst accessing our service. I am sorry that you felt that the service was slow. The whole of Southwark was effected by the cyber attack, and we are only this week, getting back to a normal services for test results. Our receptionists/care navigators have only recently completed a care navigation training course and are trying their best to provide a good service to patients. I am happy to look into any specific issues that you may have, however, as you are anonymous, I can only invite you to contact a member of the management team, and we would be delighted to assist you in any way possible. Regards. Chambis. PM
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Review titled polite reception staff at the surgery
Rated 5 stars out of 5
by Anonymous - Posted on 04 September 2024
I came in today to see the nurse. The staff at the reception are friendly and had a smile on their face. This is how it should be as it makes you feel welcome. The nurse was very helpful she called me in quickly did not have to wait long.
Visited September 2024
Review titled Bermondsey Spa Medical Centre
Replied on 18 September 2024
Dear patient. Thank you for taking the time to leave this positive comment. It makes a real difference to our staff when their effort and work is recognised by our patients. I have also let our Nurse know that you found her consultation helpful. Thanks again . Chambis Georgiou PM
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Review titled Lovely staff
Rated 5 stars out of 5
by rachel - Posted on 24 July 2024
Today i came for a appointment I was not happy as I was seeing a male nurse. However after speaking to the reception supervisor she made me understand, listened to my problems. She was very patient with me and polite.
Visited July 2024
Review titled Bermondsey Spa Medical Centre
Replied on 18 September 2024
Dear Patient. We are so happy that you have had a positive experience when accessing our service. We hope to continue to provide you with the best standard of health care at all times. I have conveyed your comment to the reception team. Thanks again Chambis Georgiou PM
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Review titled Good service
Rated 5 stars out of 5
by Faye - Posted on 06 June 2024
Amazing staff. Helpful. The staff and doctors take good care of you. I was easily booked for appointment with a nurse.
Visited June 2024
Review titled Bermondsey Spa Medical Centre
Replied on 06 June 2024
Thanks Faye for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with the service we provided. Our team is committed to delivering high-quality Primary Care Services, and your feedback is a great encouragement to us. We look forward to delivering a great patient service to you on an ongoing basis into the future. Thanks- from the whole team