Bermondsey Spa Medical Centre
Eyot House, 50 Old Jamaica Road, London, SE16 4BLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Quick service
Rated 5 stars out of 5
by Benedicte - Posted on 14 January 2025
I was worried about my blood pressure seemed like it was on the low side. The reception staff was very helpful and booked me In with a nurse with in the 15 minutes. I was called by the nurse less than 1 minute. I am really pleased with the service I received today. Thank you very much to all bermondsey staff
Visited January 2025
Review titled Bermondsey Spa Medical Centre
Replied on 14 January 2025
Thank you Benedicte. The whole team are so pleased we managed to resolve your concerns regarding the blood pressure and that you had a positive experience while using our service. We also thank you for taking the time to post you comment, that was very kind of you. We look forward to continuing to provide you with best service possible. I would like to invite you to join our PPG (Patient Participation Group) this will give you the opportunity to help us plan future changes in the delivery of our services. Thanks- Chambis Georgiou
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Review titled Great change
Rated 4 stars out of 5
by Catherine walsh - Posted on 15 January 2025
There are more helpful now,I was given a blood test appointments on the same day,it was nice experience.
Visited January 2025
Review titled Bermondsey Spa Medical Centre
Replied on 15 January 2025
Hi Catherine, many thanks for your comment. It's great that you have had such a good experience while using our service. I hope that you will be as pleased with all your future appointments and visits to the surgery as you have been thus far. Thanks once again -Chambis
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Review titled Can’t get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 14 January 2025
Why are you taking on new patients when your patients you already have can’t get an appointment? Even before the COVID pandemic it was hard to get appointments so now five years later, it’s even harder to find the surgery even open. Been up once again all day and night coughing and went to book an appointment only to find that they don’t open until 9 am.
Visited January 2025
Review titled Bermondsey Spa Medical Centre
Replied on 14 January 2025
Dear patient, as an NHS provider of primary care, we keep our register open to the people in our locality. We provide, and conducted a large number of appointment/consultations every day. Most physical (face–to-face) appointments are made after a telephone triage; when the clinician makes the clinical decision as to whether a patient actually needs a face-to-face consultation. A scheduled surgery appointment will be made, if necessary, after assessing the particular case. There are a number of options available to patients regarding appointment: 1. scheduled surgery appointments 2. Scheduled telephone consultation. 3. telephone triage 4. online consultations, NHS App/practice website. 5. home visits 6. extended access appointments Every day, we receive requests for help or advice through patients calling in, walking in, and now also online via online consultations. For each patient request, the practice needs to work out: 1. Why they have sought help from their GP 2. What kind of help the patient needs 3. How quickly the patient needs help 4. Who is the best person to help this patient 5. Where and when the patient should be seen. We endeavour to provide the best service possible at all times. I am not quite sure about the comment on the opening times. Our surgery doors open at 08.00 every week day. We have never opened ay 09.00. As you have chosen to remain anonymous, I would ask that you contact one of the management team should you require any further clarification, or assistance. Mr Chambis Georgiou [Practice Manager]
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Review titled Very helpful staff
Rated 4 stars out of 5
by Mamadou diop - Posted on 15 January 2025
I came to change my appointments and they help me get do that,all the reception staff were willing to help me.
Visited January 2025
Review titled Bermondsey Spa Medical Centre
Replied on 15 January 2025
Thanks Mamadou, for taking the time to post this review. Your comments have been well received. It does boost our staffs moral when patient's acknowledge their efforts. I hope that we continue to facilitate the management of your primary care requirements on a continual basis. Thanks you very much-Chambis Georgiou Practice Manager.
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Review titled Efficient and welocoming Staff
Rated 5 stars out of 5
by Mohamed BENTERKI - Posted on 02 December 2024
Very efficient and welcoming staff in particularsalomon who helped me book my appointment that I couldn't do for six months
Visited December 2024
Review titled Bermondsey Spa Medical Centre
Replied on 02 December 2024
Thank you Mohamed. The whole team are so pleased that you had a positive experience while using our service. We also thank you for taking the time to post you comment. Solomon was so glad to hear that he managed to provide you with a good service. We look forward to continuing to provide you with best service possible. I would like to invite you to join our PPG (Patient Participation Group) this will give you the opportunity to help us plan future changes in the delivery of our services. Thanks- Chambis Georgiou
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Review titled Helpful and pleasant receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 13 November 2024
Definitely there is an improvement on services since my previous visit .They were eager to help me. Communication was excellent as they apologised to me because the doctor running late.
Visited November 2024
Review titled Bermondsey Spa Medical Centre
Replied on 02 December 2024
Thank you. We are so glad to hear that patients can see an improvement in the delivery of our service. We are so pleased that you had a positive experience while using our service. We also thank you for taking the time to post you comments regarding the communication of our staff with you when you visited us. We look forward to continuing to provide you with best service possible. I would like to invite you to join our PPG (Patient Participation Group) this will give you the opportunity to help us plan future changes in the delivery of our services and make the changes patient centred driven. Thanks- Chambis Georgiou
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Review titled Lovely staff
Rated 5 stars out of 5
by Anonymous - Posted on 06 November 2024
Front desk staff are very helpful. The receptionist who dealt with my query was very pleasant and efficient
Visited November 2024
Review titled Bermondsey Spa Medical Centre
Replied on 06 November 2024
Thanks for taking the time to post this review. Your comments have been well received. It does boost our staffs moral when patient's acknowledge their efforts. We would welcome you, if you had the spare time, to join our Patient Group(PPG). Your comments and suggestions would help us when planning future services for the local community. You may download a form for joining the PPG from our website, alternatively, we have forms in the waiting area and at the reception desk. Thanks you very much- Chambis, Practice Manager.
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Review titled Quick service
Rated 5 stars out of 5
by Helen burke - Posted on 05 December 2024
I ran out of my medication The young lady at the front was very helpful. She spoke to the doctor and got my medication sent to the pharmacy with a few minutes. I am really happy with how quick and efficient the service I received today. Thank you to bermondsey spa reception and doctors
Visited November 2024
Review titled Bermondsey Spa Medical Centre
Replied on 14 January 2025
Happy New Year; and many thanks for taking the time to provide your feedback. We are so pleased that we provided you we the service that you needed in a timely manner. It is always such a positive thing when our staff receive good comments, it really does boost their moral, and makes their job satisfaction increase in an environment which at times can be extremely challenging. We would be happy if you would consider joining our Patient Participation Group [PPG] the views, ideas and input of patient's helps us as, an organisation, plan future changes that are in line with our patient's expectations. Thank you once again, Chambis [ Practice Manager]
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Review titled Brilliant service
Rated 5 stars out of 5
by Anonymous - Posted on 05 December 2024
I came in today with a query the service I received from the reception staff was brilliant. She was very lovely and helpful. I recommend this surgery to my friends.
Visited November 2024
Review titled Bermondsey Spa Medical Centre
Replied on 05 December 2024
Dear Patient, Thank you! We are so happy when patients express theirs views and when those indicate a good service. We sincerely hope that you receive the very same level and standards of services at all your future visit's. We cannot underestimate what these positive comments mean to the whole team. The positive comments boost staff moral, and make the team really feel valued and that highlight that, they are really making a difference in people lives. Thanks' again Chambis-Practice Manager
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Review titled Aweful practice with poor standards
Rated 1 star out of 5
by Anonymous - Posted on 12 October 2024
Due to slow procedures in this practice, our fertility concerns have taken 3 months to proceed to a referral. On top, we have lost an extra 1 month (so 4 in total) due to an administrative error from this clinic in failing to upload our test results. We will likely incur a more painful fertility process and Nhs, i.e. the taxpayer, will incur higher costs, due to the poor standards at this clinic.
Visited October 2024
Review titled Bermondsey Spa Medical Centre
Replied on 14 October 2024
Dear Patient, I am sorry that you have had such a negative and troubling experience while using our service. I would be more than happy to investigate your case in detail, however, as you have remained anonymous, this is not possible. I would be happy to look into this matter further, and would asked that you contact the practice and ask to speak to me; Chambis Georgiou, or Evangelia Papathanasiou. Thank you for taking the time to provide your feedback.