Bersted Green Surgery
32 Durlston Drive, Bognor Regis, West Sussex, PO22 9TDContact details and opening times
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Reviews
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Review titled Lovely clinicians but shocking service
Rated 1 star out of 5
by Anonymous - Posted on 02 December 2024
Trying to get an appointment with the surgery is beyond a joke. I have just got off the phone with them, after being told by a physio that I need to speak to GP about pain relief asap for an issue with my hand. Well it’s the 2nd of December and they won’t have any pre-book able until sometime in January. The only option they give is to call at 8am. First this is a waste of appointments for routine problems and second, at 8am I am working…. Seeing my own full list of patients in a GP practice so spending 30/40 minutes on the phone is not possible. I have even been told to speak to the docs I work with or take a day off if I need to see a doctor. They also say to use the E-consult service but every time I’ve tried, it’s switched off! Don’t get me wrong, the staff that work there are lovely (with the exception of a couple of receptionists) and whenever I’ve been lucky enough to see someone, they have been lovely, professional and helpful but the service itself is not fit for purpose. The practice needs a serious shake up to make it fit for purpose and allow people to access help when they need it and not at the convenience of the practice.
Visited December 2024
Bersted Green Surgery has not yet replied.
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Review titled good practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 December 2024
I saw the diabetic nurse ,no problems in getting an appointment she was very pleasant and helpful ,due to see her again soon. Appointment already booked.
Visited November 2024
Bersted Green Surgery has not yet replied.
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Review titled Disappointed
Rated 2 stars out of 5
by Miguel Perez - Posted on 18 April 2024
I went for a dermatology appointment due to my severe skin condition which effects my quality of life, I attended the appointment and upon being called into the room I was greeted by a doctor who then introduced the other doctor who would be sitting in. The doctor was on their phone and quickly scurried it away when I greeted the doctor. I felt a lack of care and compassion and felt the appointment was rushed. I was sent to book in my own blood tests before starting medication. Lack of efficiency, could this not of been done prior to my appointment? I now have to wait a week for my blood test and then most likely 2-3 weeks before my results and then I can start my medication; which takes 1-3 months to work. Overall a disappointing experience and now I have to wait ages with pain and suffering. Thanks
Visited April 2024
Bersted Green Surgery has not yet replied.
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Review titled Great & caring practice
Rated 5 stars out of 5
by Debbie Kirkaldie - Posted on 03 April 2024
I had to visit the Bognor hospital for an incident that happened to me. I had high blood pressure and needed to visit the doctors. They phoned me up the same day, but I felt to rough to go in for a blood pressure test that day. I went the following day, and the lady on reception left her desk and helped me have my pressure test. Many thanks
Visited March 2024
Bersted Green Surgery has not yet replied.
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Review titled Shockingly over subscribed
Rated 1 star out of 5
by Anonymous - Posted on 20 March 2024
Unable to book a phone or face to face appointment for over a month to discuss test results that they requested I make. But you can call up everyday to see if you can get an appointment quicker. From reading the website. They have three full time doctors and up to six part time. I feel this is clearly not the right amount for the level of patients at the surgery.
Visited March 2024
Bersted Green Surgery has not yet replied.
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Review titled Diabetic Review Bad re Pharmacist Problems
Rated 2 stars out of 5
by Anonymous - Posted on 18 March 2024
Had a talk from a very nice Diabetic Sister about the results of my recent Blood Test. She gave me one result which pleased her and myself which was on Biliruben as I have Gilberts Syndrome. The rest of the Blood Test she was concerned about must have Haemaglobin but she did not tell me the results but I needed to go go more tablets which I presumed to get the results down, asked if they were high because many years ago I was advised that as I got older I might need to have Insulin. This seems to be a fight on my part at 77years and instead they have upped the tablets instead of ones suggested, I helped out with the solution as I have awful trouble as a backlash of Metformin and enjoying life which I explained. So phoned today Monday 18th March to see if I could have the results of the blood test but they cannot give them. Years ago you were able to have a typed result but now you cannot. So I will not take the new tablets and it might have depremental results of living a better life. So will have to take the Metformin and Omeprazole tablets only as I know myself not to mix them. Have also a Sliding Hiatus Hernia. I have to add the Diabetic Sister was so helpful and kind, but the Pharmacist was informed of my problems some years ago and should not have directed the Sister in this way as even then when I spoke to the Pharmacist she suggested I did not have Insulin as it would be a problem whether it will not I shall not know I do know however the costing to the practice would probably be more.
Visited March 2024
Bersted Green Surgery has not yet replied.
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Review titled Incompetent
Rated 1 star out of 5
by Anonymous - Posted on 12 February 2024
I order my prescriptions through Boots twice , all in good time and both times my prescription has been rejected. I have totally ran out of Sertraline, I have made a complaint about this terrible surgery and making moves to changing to a compentent surgery nearer to me.
Visited February 2024
Bersted Green Surgery has not yet replied.
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Review titled Great & caring practice
Rated 5 stars out of 5
by Debbie Kirkaldie - Posted on 02 October 2024
I saw a paramedic Dr yesterday. He spent time with me and was caring & though full of my symptoms. He managed to get to the problem, which I am very grateful. Thank you. Also the lady doing the bloods, was lovely and very help full. The reception people are also one of the best people I have met. Thank You all
Visited January 2024
Review titled Bersted Green Surgery
Replied on 02 October 2024
Thank you for your positive review - I will pass on your comments to the clinicians involved. Aaron - Practice Manager
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Review titled Bad Pratice
Rated 1 star out of 5
by Anonymous - Posted on 11 August 2023
Have an appointment to see a Doctor in August but find out it is an Diabetic Appointment. Firstly told to attend by text to the surgery then when I did was told that this appointment was a phone call. So they made another appointment to be seen in Surgery for August. I get very frustrated like all these other people and there seems no way forward so that you can get an apointment next day. Other GP Practices in Bognor Regis however to offer next day appointments this is our Health the surgery is dealing with but not a caring practice. You cannot refer yourself for tests if you need them without a GP. That is why I think people go to the local hospital because they are desperate, which no wonder Junior Doctors go on strike and hospital beds ae so full.
Visited July 2023
Bersted Green Surgery has not yet replied.
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Review titled Awful treatment
Rated 1 star out of 5
by Anonymous - Posted on 24 July 2023
Dam in ridiculous that you can't book an appointment at desk these days! My husband had his varicose veins operated on pre 2002. Since taking blood pressure meds for a couple of years he no has veins bulging out of his legs in danfer of rupture. Took photos to show receptionist but did they care? Not a fig! Trying to book online but cant apparently do although we registered for this service a few years ago Whole set up B useless.
Visited July 2023
Bersted Green Surgery has not yet replied.