Beversbrook Medical Centre
Harrier Close, Calne, Wiltshire, SN11 9UTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unsuitable appointment time
Rated 2 stars out of 5
by Anonymous - Posted on 02 February 2024
I was given an appointment for an annual review by text. I telephoned to change the appointment as I had a full work diary. I spent 30 mins on hold. There were only 2 appointments available in the next month. I took one despite it being mid morning when I was meant to be at work. I was stressed attending. I had to have my blood pressure taken 3 times due to the anxiety that attending the surgery now causes me. This is partly caused by the lack of person-centred care, long waits, inflexible appointments and unhelpful staff.
Visited February 2024
Review titled Beversbrook Medical Centre
Replied on 01 March 2024
Dear Patient, Thank you for sharing your experience with us, and we are sorry to hear about the challenges you faced in scheduling your appointment. Your feedback is valuable, and we are committed to improving our processes. We understand the importance of person-centered care and will continue to work towards providing more flexible and accommodating appointment options. We appreciate your patience as we strive to make positive changes. Kind Regards, Julie Taylor - Operations Manager
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Review titled Mixed review
Rated 4 stars out of 5
by Anonymous - Posted on 21 February 2024
Getting appointments are not the easiest, despite being extremely young and unable to follow the same day urgent care process, the office asked for them to go to the pharmacy, to which I pushed back on, and the response was to the tune of yes they will see them but would likely to just refer back so we got an appointment. So knowing this... what was the point in the first instance. When at the appointment I honestly cannot rate the doctors and nurses enough. They are excellent once you get through the red tape! Thank you
Visited February 2024
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Patient, Thank you for sharing your experience with us. We apologise for any difficulties you faced in scheduling appointments. We appreciate your feedback and we will continue to work to improve our processes. We are happy to hear that you had a positive experience with our doctors and nurses during your appointment. Kind Regards, Julie Taylor - Operations Manager
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Review titled Disappointing
Rated 3 stars out of 5
by Richard Faulkner - Posted on 14 February 2024
I saw a doctor in early December 23. He examined me and prescribed treatment over a 6 week period and asked me to return if the problem had not been resolved. I particularly asked for the same doctor in mid Jan, because he knew my condition before the medication and would therefore be able to assess the degree of improvement. In my opinion it had improved but had not gone away. I had to check back with practice on a number of occasions before I was finally given the appointment in mid February and was given various reasons why it had taken so long to arrange. You may understand my disappointment when I came to the appointment only to find that the doctor I had wanted to see was unavailable. I was given his reason and really cannot complain about that. However, I really feel the problem lies with the booking system. It was the first time I had experienced the situation where the receptionist had to refer the matter to a booking team and clearly there were some difficulties caused by the fact that what I had requested had not been accurately conveyed to the booking team. In the event I saw someone else and we agreed a way forward but I might just as well have made the decision myself. The decision went against the advise of the original doctor. In my opinion, the difficulty described could be overcome by the patient requesting an appointment by emailing the booking team directly. Such a system would be much easier for many patients, avoiding the use of the telephone altogether.
Visited February 2024
Review titled Beversbrook Medical Centre
Replied on 01 March 2024
Dear Richard, Thank you for taking the time to share your experience with us. We sincerely apologise for the inconvenience you faced with scheduling your appointment and for not being able to see your preferred doctor. Your feedback about our booking system is valuable, and we are always looking into ways to improve it for smoother patient experiences. We are glad to hear that despite the challenges, you were able to discuss your concerns and agree on a way forward with another doctor. Kind Regards - Julie Taylor - Operations Manager
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Review titled Booking appointments is a nightmare
Rated 2 stars out of 5
by Barry Snellgrove - Posted on 17 February 2024
Having attended doctor/hospital whilst onboard a cruise in January the ship’s doctor said to see my own doctor on return home. I was told No appointment was available for me at any surgery at any time convenient? I was available any time! Eventually, after several attempts to get an appointment I am given one almost 3 weeks after original request. Doctor very helpful given more antibiotics and asked that I make a further appointment. I spoke to the receptionist who sent a message to bookings. To date no response??
Visited February 2024
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Barry, Thank you for your review. We apologise for the inconvenience you experienced in scheduling your appointment and the delay in receiving a response. Your feedback is important to us, and we will work to improve our booking process to ensure smoother experiences for our patients. If you have any further concerns, please don't hesitate to contact us at bswicb.php-complaints@nhs.net. Kind Regards, Julie Taylor - Operations Manager
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Review titled Efficient practice
Rated 4 stars out of 5
by Anonymous - Posted on 07 February 2024
Very pleased with the doctor, he took time to explain the treatment he was going to give me and easy to talk to
Visited February 2024
Review titled Beversbrook Medical Centre
Replied on 01 March 2024
Dear Patient, Thank you for your positive feedback! We are pleased to hear that you had a good experience with your doctor and felt comfortable discussing your treatment options. We appreciate the review. Kind Regards, Julie Taylor - Operations Manager
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Review titled Are there when it really matters
Rated 4 stars out of 5
by Anonymous - Posted on 15 February 2024
It’s been very hard for this practice for many reasons so I was thrilled to have an appointment with my own and most favourite Doctor. The relief was immense and she really understands me.
Visited February 2024
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Patient, Thank you for your review. We are pleased you had a positive experience with your favorite doctor. Understanding patient needs is very important to us, and we are very grateful for your feedback. Kind Regards - Julie Taylor - Operations Manager
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Review titled Comfortable practice
Rated 5 stars out of 5
by Judith Clare Davies - Posted on 15 February 2024
Waiting area attractive & not crowded. Did not have to wait long to be seen. Made welcome by Dr. Relaxed situation, felt able to discuss symptoms & receive satisfactory answers. Not under pressure to hurry.
Visited February 2024
Review titled Beversbrook Medical Centre
Replied on 01 March 2024
Dear Judith, Thank you for your positive review! We are pleased to hear that you found our waiting area welcoming and that you were seen promptly. Providing a relaxed environment where patients feel comfortable discussing their symptoms is a priority for us. We appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Continuous issues
Rated 1 star out of 5
by Anonymous - Posted on 15 February 2024
Today I visited to discuss why my GP has not sent my blood test results to a specialist part of the NHS for 3 months. The self check in did not work and I had two appointments one for 9:30 and 10:30. When I returned for the later appointment I was told I'd missed it as it was at 10am, even when I have a message saying 1030. The nurse was able to squeeze me in.
Visited February 2024
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Patient, Thank you for your review. We apologise for the inconvenience you experienced during your visit. Your feedback is important to us to ensure smoother experiences for all our patients. We are pleased the nurse was able to accommodate you. Kind Regards, Julie Taylor - Operations Manager
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Review titled Awful
Rated 1 star out of 5
by Jess - Posted on 21 February 2024
The Doctor I eventually got to see, 2 weeks after a telephone appointment where I was told they needed to see me face to face urgently was polite but didn’t really give me any advice or idea of what caused my issues.. just prescribed medication which doesn’t work. The reception and admin staff are very rude and unhelpful. I was also just sent a text message on a Saturday afternoon telling me my appointment was early Monday morning, which isn’t exactly helpful when you have to work.
Visited February 2024
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Jess, Thank you for sharing your experience. We apologise for any inconvenience you faced regarding your appointment scheduling and for the lack of clarity in your consultation. Your feedback is important to us, and we take your concerns into consideration to improve our services. If you would like to discuss your experience further or explore other options, please don't hesitate to contact us at bsw.icb.php-complaints@nhs.net. Kind Regards, Julie Taylor - Operations Manager
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Review titled Reassurance
Rated 4 stars out of 5
by REBEKAH JANE SLOANEMATHER - Posted on 23 February 2024
I found Understanding, reassurance and explanation really helpful. I was listened to and suggestions for coping given
Visited February 2024
Review titled Beversbrook Medical Centre
Replied on 01 March 2024
Dear Rebekah, Thank you for your kind words! We are pleased to hear that you found our approach understanding and reassuring. Listening to our patients and providing helpful coping suggestions is essential to us. Kind Regards, Julie Taylor - Operations Manager