Beversbrook Medical Centre
Harrier Close, Calne, Wiltshire, SN11 9UTContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Beversbrook Medical Centre.
Reviews
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Review titled Super lovely member of staff, reassuring and thorough
Rated 5 stars out of 5
by Susan Daniel - Posted on 24 February 2024
I saw an absolutely lovely member of staff about my symptoms and she was very thorough, good advice, reassuring and appropriate treatment prescribed. Thank you 😊
Visited February 2024
Review titled Beversbrook Medical Centre
Replied on 01 March 2024
Dear Susan, We are very pleased to hear about your positive experience! Providing thorough care and effective treatment is a priority, and we are glad that you found our staff to be helpful and reassuring. Thank you for your kind words. Kind Regards, Julie Taylor - Operations Manager
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Review titled A detailed and informative visit
Rated 4 stars out of 5
by Richard Aylen - Posted on 01 March 2024
I was lucky enough to have my health discussed with some final year medical students and the senior partner. I felt that all aspects of my health concerns were thoroughly discussed and the way forward made clear. I couldn't have asked for more.
Visited February 2024
Review titled Beversbrook Medical Centre
Replied on 07 March 2024
Dear Richard, Thank you for your feedback! We are pleased to hear that you found your discussion with our medical students and senior partner thorough and helpful. Clear communication about your health is very important to us. Kind Regards, Julie Taylor - Operations Manager
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Review titled Seeing a doctor.
Rated 3 stars out of 5
by Anonymous - Posted on 28 February 2024
Having hurt my back, on my initial contact a pharmacist rang me. He stated that I needed a face to face with a Doctor and he would get them to contact me. I had to contact surgery again as the pharmacist failed to pass on any information. I had to wait a week to see a Doctor. Having said that, once seen by the Doctor I cannot fault the care I was given. I highly recommended the care from the staff. I am disappointed that it is impossible to see a Doctor without jumping through hoops. I knew I needed to see a Doctor but had to waste the time of a pharmacist before I could. I would have liked to have seen a doctor sooner due to the impact on my health.
Visited February 2024
Review titled Beversbrook Medical Centre
Replied on 01 March 2024
Dear Patient, Thank you for sharing your experience with us. We apologise for any inconvenience you faced in accessing timely care. Your feedback is valuable, and we are always reviewing our processes to ensure smoother communication. We are pleased to hear that once you saw the doctor, you received excellent care. Kind Regards, Julie Taylor - Operations Manager
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Review titled Positive experience
Rated 5 stars out of 5
by Anonymous - Posted on 07 February 2024
The doctor had excellent personal skills and really put my child at ease. He took time to explain different things and answered all her questions
Visited February 2024
Review titled Beversbrook Medical Centre
Replied on 01 March 2024
Dear Patient, Thank you for your positive review! We are pleased to hear that your child had a positive experience with the doctor and felt at ease during the appointment. We appreciate the kind words. Kind Regards, Julie Taylor - Operations Manager
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Review titled Amazing practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 February 2024
Great experience had from the receptionist, signing in process and spoke to a doctor that actually was prepared to listen. All in all a very good experience no stress required!!
Visited February 2024
Review titled Beversbrook Medical Centre
Replied on 01 March 2024
Dear Patient, We are very happy to hear about your great experience! Providing attentive care and a stress-free environment is what we aim for. Thank you for sharing your positive feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Jacqui Stubbs - Posted on 02 February 2024
Very nice Nurse I saw . She was very helpful in answering any questions I had. And got back to me like she told me she was.
Visited February 2024
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Jacqui, Thank you for your positive feedback! We are pleased to hear that you had a good experience with our nurse and that she was helpful and responsive to your questions. Kind Regards, Julie Taylor - Operations Manager
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Review titled Prompt, efficient service
Rated 5 stars out of 5
by Elizabeth - Posted on 16 February 2024
Xray referral made within days of request; xray results reviewed by GP on same day as xray and reassuring text and written result sent, again, same day. Next steps discussed with GP in appointment 5 working days later. Excellent service, professional and reassuring approach, effective combination of technology and face to face. Thank you
Visited February 2024
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Elizabeth, Thank you for your positive feedback! We are pleased to hear that you had a seamless experience with our services, from the quick referral to the prompt review of your X-ray results and follow-up appointment with your GP. Providing efficient and reassuring care is a priority, and we are happy to have met your expectations. Kind Regards, Julie Taylor - Operations Manager
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Review titled Poor mental health support
Rated 2 stars out of 5
by Anonymous - Posted on 08 February 2024
Asked very triggering and direct questions. Not likely to return and nowhere else to reach out to for support
Visited February 2024
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Patient, Thank you for sharing your review. We apologise for any discomfort caused by the questions asked during your visit. Your feedback is important to us, and we are here to support you. If you have any further concerns or need assistance, please feel free to contact us at bswicb.php-complaints@nhs.net. Kind Regards, Julie Taylor - Operations Manager
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Review titled Review appointment
Rated 5 stars out of 5
by Ian Brown - Posted on 28 February 2024
I received a review appointment which I did not expect. Saw my GP on time and he gave me information about my itchy skin that made complete sense and I now understand how it occurred after I’d had a fall. Thank you
Visited February 2024
Review titled Beversbrook Medical Centre
Replied on 01 March 2024
Dear Ian, Thank you for your positive feedback! We are pleased to hear that your appointment was informative and that your concerns were addressed by your GP. We really appreciate the review. Kind Regards, Julie Taylor - Operations Manager
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Review titled PSA test
Rated 2 stars out of 5
by Anonymous - Posted on 01 March 2024
On requesting a PSA blood test as clearly encouraged by the leaflets in Patford waiting room I was told I couldn’t have it until I had a ‘counselling’ appointment with a doctor first. When I tried to book none were available and I was put on a waiting list. I finally saw a doctor 29/2 who said it was a waste of time as it could give a false negative or false positive and so was not offered a blood test. I found the whole experience an a completely pointless waste of my time. Also I have three monthly B12 injections for which I have been trying to book since December only to be told I can’t book as the system fills up too quickly! Surely if I need an appointment for the injection on a certain day it doesn’t matter if it’s booked this week, last week or last month?
Visited February 2024
Review titled Beversbrook Medical Centre
Replied on 07 March 2024
Dear Patient, Thank you for sharing your experience with us. We apologise for any inconvenience or frustration you encountered during your recent visit. Your feedback is valuable and helps us improve our services. We will continue to review our procedures to ensure smoother scheduling and better communication regarding test requests. Kind Regards, Julie Taylor - Operations Manager