Beversbrook Medical Centre
Harrier Close, Calne, Wiltshire, SN11 9UTContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Beversbrook Medical Centre.
Reviews
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Review titled Always feel welcome
Rated 5 stars out of 5
by Heatherrose - Posted on 01 March 2024
As usual, my visit to Beaversbrook was stress free, welcoming and professional. . Lovely experience and great people.
Visited February 2024
Review titled Beversbrook Medical Centre
Replied on 01 March 2024
Dear Heatherrose, Thank you for your review! We are pleased to hear that your visit to Beversbrook was stress-free and welcoming! We aim to providing a positive and professional experience. We really appreciate your kind words. Best Regards, Julie Taylor - Operations Manager
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Review titled Great service and response
Rated 5 stars out of 5
by Anonymous - Posted on 16 February 2024
Left a message on Wednesday (middle of the night) as baby was ill. Got an appointment for the following day with a doctor. Doctor was great.
Visited February 2024
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Patient, Thank you for sharing your experience! We are pleased we could accommodate your urgent need for an appointment, and that you had a positive interaction with the doctor. We appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great surgery
Rated 5 stars out of 5
by Victor Brown - Posted on 28 February 2024
Signed in and was seen dead on time, got treatment then and there which I thought I would have to wait for.
Visited February 2024
Review titled Beversbrook Medical Centre
Replied on 01 March 2024
Dear Victor, Thank you for sharing your experience! We are pleased to have provided prompt treatment and saved you from any unnecessary wait. Kind Regards, Julie Taylor - Operations Manager
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 21 February 2024
When you can eventually navigate your way through “Patch” the response was quick and on the same day.
Visited February 2024
Review titled Beversbrook Medical Centre
Replied on 01 March 2024
Dear Patient, We appreciate your feedback! We understand navigating our system can sometimes be challenging, but we are pleased to hear that once you connected, our response was prompt and on the same day. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Amanda - Posted on 17 February 2024
Thorough assessment done of myself plus sound advice and prescription given. I was seen very quickly after my contact with the surgery a couple of days before.
Visited February 2024
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Amanda, Thank you for your review! We are glad to hear that you received a thorough assessment and sound advice during your visit. Providing prompt and effective care is a priority, and we are pleased we could accommodate you quickly. We appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Good experience
Rated 4 stars out of 5
by Anonymous - Posted on 09 February 2024
I do like the new look beversbrook practice, but miss being able to make an appointment via a receptionist, there is even piped music rather than the local wiltshire radio station playing, but felt more like I was in a funeral directors, something a bit more upbeat would bring some cheer. Very efficient booking in system screen, and very prompt timing, no waiting around.
Visited February 2024
Review titled Beversbrook Medical Centre
Replied on 01 March 2024
Dear Patient, Thank you for your feedback! We are pleased to hear that you appreciate the look of our practice and found the booking-in system efficient. We understand your concerns about not being able to make appointments via a receptionist and the atmosphere in the waiting area. Your suggestions for a more upbeat environment are noted, and we will certainly take them into consideration. We appreciate your input. Kind Regards, Julie Taylor - Operations Manager
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Review titled Wonderful doctor
Rated 4 stars out of 5
by Lisa Coulson - Posted on 12 February 2024
The female doctor that I saw was wonderful and very caring. I went in with two concerns and she helped me with both. Very thorough.
Visited February 2024
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Lisa, Thank you for your review and kind words! We are pleased to hear that you had a positive experience with our female doctor. Providing thorough and caring support is our priority and we appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Based on the last visit
Rated 4 stars out of 5
by Anonymous - Posted on 04 January 2024
This GP does not in my mind have a great reputation for face to face consultations. He is given to handing out bland generalised comments and advice which sounds good until analysed later. Other more junior doctors at the practice actually listen and try to help; this one not so much!
Visited January 2024
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Patient, Thank you for sharing your feedback with us. We take all comments seriously and strive to improve our service. We apologise if your experience fell short of expectations. If you have any further feedback or would like to discuss your experience in more detail, please do contact us at bswicb.php-complaints@nhs.net. Kind Regards, Julie Taylor - Operations Manager
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Review titled Refreshing service
Rated 4 stars out of 5
by Anonymous - Posted on 09 January 2024
The service that I received from the Nurse today was excellent, she went above and beyond and exceeded my expectation. Also friendly and competent reception staff. Thank you.
Visited January 2024
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Patient, Thank you for your review and kind words! We are pleased to hear that you had an excellent experience with our nurse and found our reception staff friendly and competent. Your satisfaction is very important to us. Kind Regards, Julie Taylor - Operations Manager
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Review titled Very professional
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2024
Had check up meeting re ongoing medication. Reminders sent by text, appointment on time, very well handled by nurse practitioner.
Visited January 2024
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Patient, Thank you for your feedback! We are pleased to hear that your appointment went smoothly and that you found our reminders helpful. Providing timely and well-handled care is a priority, and we are glad our nurse practitioner could assist you effectively. Kind Regards, Julie Taylor - Operations Manager