Beversbrook Medical Centre
Harrier Close, Calne, Wiltshire, SN11 9UTContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Beversbrook Medical Centre.
Reviews
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Review titled Staff
Rated 5 stars out of 5
by Anonymous - Posted on 18 January 2025
Very helpful and supportive the clinician was very helpful and listen to my issues and resolved my medication
Visited January 2025
Review titled Beversbrook Medical Centre
Replied on 20 January 2025
Dear Patient, Thank you for your kind words! We are pleased to hear that the clinician was able to listen to your concerns and resolve your medication needs. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Very helpful
Rated 5 stars out of 5
by Janet Doble - Posted on 15 January 2025
Positive experience. Nurse very thorough, pleasant and interactive with me well, and not rushed at all. Resulted in a hospital referral and admission, but very helpful. Happy to recommend my surgery.
Visited January 2025
Review titled Beversbrook Medical Centre
Replied on 16 January 2025
Dear Janet, Thank you for your positive feedback! We are pleased to hear that the nurse provided thorough and attentive care, and that you felt well supported. Your recommendation means a lot to us. Kind Regards, Julie Taylor - Operations Manager
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Review titled Very helpful
Rated 5 stars out of 5
by Meg Taylor - Posted on 31 January 2025
First appointment at the beversbrook practice, very spacious and clean and comfortable. GP I saw was very friendly and listened well and helped with other queries I had.
Visited January 2025
Review titled Beversbrook Medical Centre
Replied on 03 February 2025
Dear Meg, Thank you for your feedback! We are pleased you had a positive first experience at Beversbrook and felt comfortable during your visit. It is good to hear the GP was helpful and attentive, we really appreciate the review. Kind Regards, Julie Taylor - Operations Manager
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Review titled Good experience
Rated 3 stars out of 5
by Anonymous - Posted on 08 January 2025
Patches system seems flawed, I added that I had tonsillitis, and noted I couldn’t swallow my saliva and the response was that it sounds like I had a sore throat? I wouldn’t have tried contacting the GP over a sore throat, so just feel like telephone/email booking is a way more streamline/efficient system still - as opposed to AI. I called the surgery as I thought that’s what the AI patches said to do, supposedly they wanted me to wait, weird. When I phoned, receptionist had a bit of an attitude but still pleasant enough just a slight tone but maybe I was the same, I hadn’t eaten previous 24hrs nor drank an awful lot, plus I can imagine it was a busy, stressful Monday morning, so I personally did not take any offence at all, just maybe be mindful some people will lose their rag over a slight change in tone. The practitioner who saw me, was professional, approachable and informative and booked me a follow up appointment too within the next 7 days. While there a lot of bad reviews for the Patford House partnership, and having a few bad experiences too - I can’t fault this one, a step in the right direction.
Visited January 2025
Review titled Beversbrook Medical Centre
Replied on 13 January 2025
Dear Patient, Thank you for sharing your detailed feedback. We are sorry to hear about your concerns with the PATCHS system and your interaction with reception but are glad your overall experience was positive. We appreciate your understanding and take your comments about tone and communication seriously to ensure every patient feels supported. It is good to know the practitioner provided excellent care and arranged a follow-up for you. We will continue working to improve and provide the best service possible. Kind Regards, Julie Taylor - Operations Manager
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Review titled Friendly and thorough
Rated 5 stars out of 5
by Anonymous - Posted on 24 January 2025
Excellent experience from start to finish. Booking the appointment and checking in were fully automated, but that didn't take away from the experience. The Doctor was excellent as always.
Visited January 2025
Review titled Beversbrook Medical Centre
Replied on 27 January 2025
Dear Patient, Thank you for your positive feedback! We are pleased to hear everything went smoothly and that you had an excellent experience with the doctor. We really appreciate the review. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Corrin Bishop - Posted on 24 January 2025
The Doctor that I saw, was very professional & understanding, explained everything to me so that I understood it. Would definitely ask to see him again
Visited January 2025
Review titled Beversbrook Medical Centre
Replied on 27 January 2025
Dear Corrin, Thank you for your kind review! We are pleased to hear you felt supported and well-informed during your appointment, we really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled A well run practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 January 2025
My appointment yesterday was conducted in a professional, friendly and helpful way and gave me advice as how to proceed with my future treatment.
Visited January 2025
Review titled Beversbrook Medical Centre
Replied on 16 January 2025
Dear Patient, Thank you for your kind review! We are pleased to hear that your appointment was professional and helpful, and that you received clear advice on your treatment. We really appreciate the review. Kind Regards, Julie Taylor - Operations Manager
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Review titled Caring
Rated 5 stars out of 5
by Anonymous - Posted on 16 January 2025
I felt listened to and received some excellent advice from the person that I saw. A polite and professional practice.
Visited January 2025
Review titled Beversbrook Medical Centre
Replied on 20 January 2025
Dear Patient, Thank you for your positive feedback. We are pleased to hear you felt listened to and received excellent advice. We really appreciate the review. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great practice
Rated 4 stars out of 5
by Andrew Kearns - Posted on 30 January 2025
My first time at this practice, I found the staff to be helpful and the d9ctor to be very calming , the self check in is simple and the experience was made very stress free
Visited January 2025
Review titled Beversbrook Medical Centre
Replied on 03 February 2025
Dear Andrew, Thank you for your lovely feedback! We are pleased to hear that your first visit was stress-free and that our staff and doctor made you feel at ease. We appreciate you taking the time to share your experience! Kind Regards, Julie Taylor - Operations Manager
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Review titled Reassuring Visit
Rated 5 stars out of 5
by Anonymous - Posted on 07 January 2025
I hadn't had cause to visit the surgery for a GP appointment for over eight years so I was a little apprehensive about my visit. However my consultation was conducted in a friendly but business-like manner which put my mind at rest and a further hospital appointment was arranged quickly through the NHS app. Many thanks.
Visited January 2025
Review titled Beversbrook Medical Centre
Replied on 07 January 2025
Dear Patient, Thank you for your feedback! We are pleased to hear that your visit was comfortable and reassuring. It is good that we were able to quickly arrange your follow-up appointment. Your trust means a lot to us! Kind Regards, Julie Taylor - Operations Manager