Beversbrook Medical Centre
Harrier Close, Calne, Wiltshire, SN11 9UTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Mix up causes referral appointment to be cancelled
Rated 4 stars out of 5
by Anonymous - Posted on 09 January 2025
I was seen by a nurse practitioner who was amazing, she referred me and before I got home I had received an email to choose my clinic and book an appointment which to my surprise was given for next week. Today I received a call from the hospital to say that an old referral had been sent from the surgery and therefore my appointment had to be cancelled. Now I have to wait for them to sort it and wait months for my appointment. Not happy!
Visited January 2025
Review titled Beversbrook Medical Centre
Replied on 13 January 2025
Dear Patient, We are sorry to hear about the mix-up with your referral and understand your frustration. If you need any further assistance or have questions, please do contact us. Kind Regards, Julie Taylor - Operations Manager
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Review titled Lovely greeting
Rated 5 stars out of 5
by Simon W - Posted on 04 January 2025
I was about 15 mins early for an appointment any way I booked in and had hardly sat down when I was called in. The lady gave me a lovely greeting and throughout my consultation she was very professional and friendly. I left with a good feeling that my problem had been efficiently addressed.
Visited January 2025
Review titled Beversbrook Medical Centre
Replied on 07 January 2025
Dear Simon, Thank you for your kind feedback! We are pleased to hear that your appointment went smoothly and that you felt welcomed and well cared for. It is good to know that your concerns were efficiently addressed and we really appreciate the review. Kind Regards, Julie Taylor - Operations Manager
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 January 2025
The Advanced Practitioner I had an appointment with was very friendly and professional. The person had taken the time to read my notes and was thorough in their assessment of my problem. I have an action plan going forward. I would be very pleased to see this person again.
Visited January 2025
Review titled Beversbrook Medical Centre
Replied on 07 January 2025
Dear Patient, Thank you for your positive feedback! We are pleased to hear that the Advanced Practitioner took the time to review your notes and provide thorough care. We really appreciate the review. Kind Regards, Julie Taylor - Operations Manager
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Review titled Doctor was easy to chat to.
Rated 3 stars out of 5
by COLIN CANTERBURY - Posted on 29 January 2025
The practice is as good as most, had to wait 6 days for an appointment only be seen and out in 10mins however, the prescribed medication has been discontinued and I still await a call and new prescription. There is a serious disconnect between the practice and the pharmaceutical system. So I am on day 7 still without the full prescription and await a call. The reception area seems cold and robotic without a personal touch. Called back about the wrong prescription and the answer was abrupt and sounded unimpressed that I called.
Visited January 2025
Review titled Beversbrook Medical Centre
Replied on 03 February 2025
Dear Colin, Thank you for your feedback. We are sorry to hear about the delay with your prescription and the frustration it has caused. The pharmacy did send you details of the script on the 29th, and we hope this is now resolved. Regarding the reception area, we take your thoughts on board and will continue to review how we can make improvements. Thank you for bringing these matters to our attention and if you need any further assistance, please do call us. Kind Regards, Julie Taylor - Operations Manager
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Review titled Excellent service
Rated 4 stars out of 5
by David Greggor - Posted on 18 January 2025
A very thorough examination and several tests to establish the cause of my problems including an ECG to investigate my varying heart rate. All carried out at the health centre. Great service
Visited January 2025
Review titled Beversbrook Medical Centre
Replied on 20 January 2025
Dear David, Thank you for your kind words! We are pleased to hear you received thorough care and that the tests were helpful in addressing your concerns. We are pleased you had a positive experience with our service. Kind Regards, Julie Taylor - Operations Manager
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Review titled Good listener
Rated 5 stars out of 5
by Anonymous - Posted on 07 January 2025
Pleased to get appointment, face to face. Dr listened intently. Recommended different courses of action. Finally able to bring problems to the fore. Thank you.
Visited January 2025
Review titled Beversbrook Medical Centre
Replied on 07 January 2025
Dear Patient, Thank you for sharing your experience! We are pleased to hear that you had a positive face-to-face appointment and that the Dr. listened attentively to your concerns. It is good that we could address your issues and offer helpful solutions. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 25 January 2025
Contacted surgery on Thursday through the patches appointment system. 15 minutes later I received a message offering me an appointment the following day. This is quite usual for this surgery and I've never had anything but great service.
Visited January 2025
Review titled Beversbrook Medical Centre
Replied on 27 January 2025
Dear Patient, Thank you for your kind words! We are pleased to hear you felt supported and well-informed during your appointment, we really appreciate the feedback. Best Regards, Julie Taylor - Operations Manager
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Review titled Lovely friendly practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 January 2025
Very helpful doctor, extremely efficient and helpful. Follow up booked with no problems. Pleasant and efficient receptionist. Great job!
Visited January 2025
Review titled Beversbrook Medical Centre
Replied on 23 January 2025
Dear Patient, Thank you for your kind feedback! We are pleased to hear that you had a positive experience with us. We really appreciate the review. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great care
Rated 5 stars out of 5
by Anonymous - Posted on 28 January 2025
Saw a Dr about an ongoing issue. After listening to me he was very thorough giving me a checkup. He discussed with me what he wanted to try next to hopefully clear up my problem. Always have great care from all the Doctors at Patford House Partnership.
Visited January 2025
Review titled Beversbrook Medical Centre
Replied on 29 January 2025
Dear Patient, Thank you for your kind review! We are pleased to hear you felt listened to and received thorough care. Your trust in our team means a lot, and we are glad we could support you. Kind Regards, Julie Taylor - Operations Manager
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Review titled Exceptional Service
Rated 4 stars out of 5
by Marc Fitchett - Posted on 18 January 2025
My Doctor at Beversbroke was compassionate, understanding and empathestic. It was what I needed. Sometimes it just takes someone to listen and make you feel like they care. Im really grateful for the time the Dr. took to address the issues im having. The appointment I got was quick and on time. Thank you
Visited January 2025
Review titled Beversbrook Medical Centre
Replied on 20 January 2025
Dear Marc, Thank you for your lovely feedback. We are pleased to hear that the doctor was compassionate and understanding and made a difference for you. We are pleased your experience was positive and timely. Kind Regards, Julie Taylor - Operations Manager