Beversbrook Medical Centre
Harrier Close, Calne, Wiltshire, SN11 9UTContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Beversbrook Medical Centre.
Reviews
-
Review titled Noncommittal
Rated 3 stars out of 5
by gill camp - Posted on 07 March 2024
Trying to get an appointment is a challenge and almost made me not bother. Have been considering changing surgery because of this. The GP experience was very good as it always is, but getting an appointment is never easy
Visited March 2024
Review titled Beversbrook Medical Centre
Replied on 08 March 2024
Dear Gill, Thank you for taking the time to share your experience with us. We apologise for any inconvenience you encountered during your visit. Your feedback is essential for us to improve our services. If you would like to discuss your experience further or have any concerns, please do contact us at bswicb.php-complaints@nhs.net. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Interesting
Rated 4 stars out of 5
by Gwendoline - Posted on 16 March 2024
As this was my first experience visiting a medical surgery. I did find it interesting as to fact that it was used to train medical students asking all the relevant questions , and necessary checks . Making me feel very comfortable with discussing the reason for my visit. All information given was discussed with Doctor via students. I was satisfied with the results and outcome of my visit.
Visited March 2024
Review titled Beversbrook Medical Centre
Replied on 18 March 2024
Dear Gwendoline, Thank you for sharing your first experience with us! We are glad to hear that you found the medical students valuable and that they helped make you feel comfortable discussing your visit. We are pleased that you were satisfied with the results and outcome of your visit. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 March 2024
I was able to make an appointment at a time and date that suited me. My consultation was helpful and I was treated very well by all staff. Fantastic practice.
Visited March 2024
Review titled Beversbrook Medical Centre
Replied on 25 March 2024
Dear Patient, Thank you for your kind words! We are pleased to hear that you had a positive experience with us and that our team could accommodate your schedule. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Reception staff like to think there doctors
Rated 2 stars out of 5
by Anonymous - Posted on 08 March 2024
I had a sick baby of which I disclosed all that was worrying me instead of a doctor's appointment they had a pharmacist called me who when I told about the symptoms referred me straight back to the GP when I called to make sure we got an appointment I was told oh she's just got a cold by the receptionist but they were obviously made to book an appointment by the referral back from the pharmacist! Cannot fault the doctor we saw who prescribed the meds to get my baby on the mend but the reception staff need retraining. I can only imagine how many people are ended up at a&e if there choosing to diagnose instead
Visited March 2024
Review titled Beversbrook Medical Centre
Replied on 13 March 2024
Dear Patient, Thank you for sharing your experience with us. We value your feedback and apologise for any inconvenience caused. We are pleased to hear that you found the doctor helpful in prescribing the necessary medication for your baby. We take your concerns regarding the reception staff seriously and if you have any further input or questions regarding this, please do contact me on julie.taylor167@nhs.net. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Very good
Rated 5 stars out of 5
by Karen Holmes - Posted on 11 March 2024
I had an extremely positive experience at my last appointment and came away feeling that heath wise I am moving forward.
Visited March 2024
Review titled Beversbrook Medical Centre
Replied on 13 March 2024
Dear Karen, Thank you for sharing your positive experience with us. We are pleased to hear that you are feeling progress with your health. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Quick efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 29 March 2024
Very easy to get an appointment. Quick and efficient service. Great GP who was very willing to listen and help with the concerns
Visited March 2024
Review titled Beversbrook Medical Centre
Replied on 02 April 2024
Dear Patient, Thank you for your positive review! We are pleased you found our service efficient and our GP was attentive to your concerns. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Patient interaction
Rated 5 stars out of 5
by Anonymous - Posted on 06 March 2024
Practice nurse was informative, a good listener and gave useful advice. Various tests were carried out in a professional manner.
Visited March 2024
Review titled Beversbrook Medical Centre
Replied on 07 March 2024
Dear Patient, Thank you for your kind words and positive feedback! We are pleased to hear that you found your experience with us informative and beneficial. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Lovely doctor
Rated 5 stars out of 5
by Samantha Clarke - Posted on 27 March 2024
Very good doctor, answered all my concerns and explained things to me very well. Good advice and treatment plan.
Visited March 2024
Review titled Beversbrook Medical Centre
Replied on 28 March 2024
Dear Samantha, Thank you for your positive feedback! We are pleased to hear that you had a good experience with our doctor and that your concerns were addressed thoroughly. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Very efficient
Rated 5 stars out of 5
by Robert Welling - Posted on 06 March 2024
My call was answered quickly and I got an appointment the same day. There were two young trainee doctors present. They were both thorough and professional. The qualified doctor was very pleasant and professional too. I got two follow up appointments immediately.
Visited March 2024
Review titled Beversbrook Medical Centre
Replied on 07 March 2024
Dear Robert, Thank you for sharing your experience with us! We are pleased to hear that your call was promptly answered and that you were able to secure an appointment the same day. It is great to hear that our team of trainee doctors and qualified professionals provided thorough and professional care. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Prompt service
Rated 4 stars out of 5
by Mark Wilson - Posted on 12 March 2024
Arrived 20 mins before my appointnent and was seen bang on time. Wasnt sure who the doctor was but he was very profesional and put me at ease
Visited March 2024
Review titled Beversbrook Medical Centre
Replied on 13 March 2024
Dear Mark, Thank you for sharing your experience with us! We are pleased to hear that you were seen promptly and that the doctor put you at ease during your appointment. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager