Beversbrook Medical Centre
Harrier Close, Calne, Wiltshire, SN11 9UTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Not confident
Rated 2 stars out of 5
by Jon Bowers - Posted on 22 March 2024
The nurse was not prepared and did not know why I was there. She was a different person to last time. She seemed to not have any idea why my heart rate was 50 and my ankles were swelling. Her idea for a 72 hour ECG was not shared by the doctor. She didn't offer any further consultation for what to do about my symptoms. She texted if I wanted to get the ECG to contact Ridgeway. Am I supposed to make the call on that? It seemed like it was important for her partner who had fainting spells but I don't know how important ewas for me. Now I am wondering what I should do next about my symptoms?
Visited March 2024
Review titled Beversbrook Medical Centre
Replied on 25 March 2024
Dear Jon, Thank you for sharing your experience with us, and we apologise for any confusion or inconvenience you may have experienced during your recent visit. Your feedback is valuable to us. Please do contact me if you need further assistance at julie.taylor167@nhs.net. Kind Regards, Julie Taylor - Operations Manager
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Review titled Face to face
Rated 4 stars out of 5
by Anonymous - Posted on 26 March 2024
Appointment made through online system, did not know in advance who I would be seeing. Pleasantly surprised, hadn't seen this GP before, he was friendly and empathetic to needs.
Visited March 2024
Review titled Beversbrook Medical Centre
Replied on 28 March 2024
Dear Patient, Thank you for your review! We are pleased to hear that your experience with our online booking system and Dr met your expectations. Providing friendly and empathetic care is always a priority for us. We appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great service
Rated 5 stars out of 5
by Susan Daniel - Posted on 29 March 2024
Had an appointment with my GP, self sign-in was easy, didn’t wait long, my GP was great as always, everywhere was bright, clean and tidy as always and staff at Reception pleasant and welcoming. Thank you 😊
Visited March 2024
Review titled Beversbrook Medical Centre
Replied on 02 April 2024
Dear Susan, Thank you for your positive review - we are pleased to hear about your experience! We strive to provide a welcoming environment and efficient service. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Quick service for my son
Rated 4 stars out of 5
by Victoria Wilson - Posted on 26 March 2024
He was looked after very quickly and he is responding to treatment. Grateful to the nurse who looked after him.
Visited March 2024
Review titled Beversbrook Medical Centre
Replied on 28 March 2024
Dear Victoria, Thank you for sharing your positive experience. We are pleased to hear that your son received prompt care and is responding well to treatment. Our nurses are committed to providing excellent care, and your feedback means a lot to us. Kind Regards, Julie Taylor - Operations Manager
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Review titled Good practice
Rated 4 stars out of 5
by Christopher New - Posted on 26 March 2024
Doctor was welcoming, and reviewed my meds with checks on my health. Blood pressure was a little raised but told me to check at home and if concerned to come back.
Visited March 2024
Review titled Beversbrook Medical Centre
Replied on 28 March 2024
Dear Christopher, Thank you for your review! We are pleased to hear that you felt welcomed and received thorough care during your visit. Monitoring patient's health and medication closely is important to us, and we appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Lovely appointment
Rated 5 stars out of 5
by Charlotte - Posted on 27 March 2024
Getting an appointment was easy using the online system . It was a while between booking and the appointment , but I understand that it’s extremely busy . We arrived 5 minutes before , the surgery was clean and we were seen promptly. The Dr listened and dealt with the issue with kindness and knowledge
Visited March 2024
Review titled Beversbrook Medical Centre
Replied on 28 March 2024
Dear Charlotte, Thank you for sharing your experience! We are pleased to hear that our online booking system made scheduling convenient for you. We strive to minimise wait times and appreciate your understanding. It is great to know that you found our facility clean and that you received prompt and compassionate care from our team. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Vivienne Agnew - Posted on 09 March 2024
Self service is great Senior nurse really helpful in going over symptoms and advising on treatment Very understanding and listened to my concerns
Visited March 2024
Review titled Beversbrook Medical Centre
Replied on 13 March 2024
Dear Vivienne, Thank you for your positive review. We are glad to hear that you found our self-service options helpful and that our senior nurse was supportive and attentive to your concerns during your appointment. We really appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Good doctor face to face
Rated 4 stars out of 5
by Jasmine McFadzean - Posted on 14 March 2024
My appointment with Dr was excellent. As was previous appointment with Nurse. The 2 call back appointments in between were less useful
Visited March 2024
Review titled Beversbrook Medical Centre
Replied on 15 March 2024
Dear Jasmine, Thank you for sharing your experience with us. We're glad to hear that your appointments with Dr. and Nurse went well. Your feedback is very important to us. Kind Regards, Julie Taylor - Operations Manager
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Review titled Did what I needed
Rated 3 stars out of 5
by Anonymous - Posted on 22 March 2024
Got a same day phone appointment and then a follow up face to face a few days later as issue was none urgent. The call back facility was nice although it did take a couple of hours to get that call back which seemed odd as I was 17th in the que
Visited March 2024
Review titled Beversbrook Medical Centre
Replied on 25 March 2024
Dear Patient, Thank you for your feedback. We are pleased we could offer you both a same-day phone appointment and a follow-up in person. We appreciate your patience with the call back queue and we are always looking into ways of improving our response time. Kind Regards, Julie Taylor - Operations Manager
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Review titled Average Practice
Rated 4 stars out of 5
by John collins - Posted on 09 March 2024
Very difficult to get a face to face appointment and when you are able you see a different doctor each time. Shame!
Visited March 2024
Review titled Beversbrook Medical Centre
Replied on 13 March 2024
Dear John, Thank you for your review - We understand your frustration and apologise for any inconvenience caused by the difficulty in scheduling face-to-face appointments and seeing different doctors each time. Your feedback is valuable to us, and we are continuously working to improve our services. If you would like to discuss our services or your experience further, please do email me on julie.taylor167@nhs.net. Kind Regards Julie Taylor - Operations Manager