Beversbrook Medical Centre
Harrier Close, Calne, Wiltshire, SN11 9UTContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Beversbrook Medical Centre.
Reviews
-
Review titled Awful practice
Rated 1 star out of 5
by Tracy Moody - Posted on 06 March 2024
I went in for a HRT review & I explained my symptoms & the nurse said I don’t know what to say!! She then said oh you are due an X-ray!! I said no I’m not I’ve had a hip replacement & she said oh ok
Visited February 2024
Review titled Beversbrook Medical Centre
Replied on 07 March 2024
Dear Tracy, Thank you for sharing your experience with us. We apologise for any confusion or inconvenience during your recent visit. Your feedback is very important to us, and we would like to understand your concerns better. Please do contact us via email at bswicb.php-complaints@nhs.net to discuss your experience further so we can ensure we address any issues and improve our services. Kind Regards - Julie Taylor, Operations Manager
-
Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 March 2024
I’ve been seen by my doctor to review my recent blood test. They have been thorough to find out reasons why my results didn’t improve and gave me several options to choose for a treatment. We agreed on what I thought is best for me and have some medication prescribed and will review again in 3 month time.
Visited February 2024
Review titled Beversbrook Medical Centre
Replied on 13 March 2024
Dear Patient, Thank you for taking the time to provide feedback on your recent visit. We are pleased to hear that you felt our doctor thoroughly reviewed your results and offered you multiple treatment options. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Not welcoming
Rated 2 stars out of 5
by Anonymous - Posted on 03 February 2024
The doctor I saw was very nice. There is no need for a receptionist as there is no acknowledgement from them as you come in. You sign in on the screen and take a seat. Receptionist didn’t even look up. Same as I left. I said thank you. Which prompted her to say “take care”
Visited February 2024
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Patient, Thank you for your review and feedback. We are pleased to hear that you had a positive experience with the doctor. We appreciate your observations regarding our reception process and will review them to improve our service. Your input helps us enhance our patient experience. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Good practice
Rated 5 stars out of 5
by Ian Hodgson - Posted on 24 February 2024
Visit went well and apart from a short wait was efficiently managed. I like this practice and the people are always considerate especially as I move very slowly sometimes.
Visited February 2024
Review titled Beversbrook Medical Centre
Replied on 07 March 2024
Dear Ian, Thank you for your feedback! We are very pleased to hear that your visit went well overall and that you found our practice efficient and considerate. We appreciate your kind words. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Extremely good appointment
Rated 5 stars out of 5
by Anonymous - Posted on 08 February 2024
Reception was polite and helpful. I wasn’t kept waiting. Dr was efficient, friendly and makes me feel that I am his only patient because he remembers everything about me. Brilliant.
Visited February 2024
Review titled Beversbrook Medical Centre
Replied on 01 March 2024
Dear Patient, Thank you for your excellent! We are pleased to hear that you had a positive experience with our reception and doctor. Providing personalised care is our aim, and we are glad that you feel valued and well-remembered during your visits. We appreciate your kind words. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Excellent care
Rated 4 stars out of 5
by Anonymous - Posted on 15 February 2024
Managed to fit me in with daily visits for dressing changes with very short notice. Care received is excellent, appointments on time and explanations thorough. Great service and care
Visited February 2024
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Patient, Thank you for your review! We are pleased we could accommodate your needs with daily dressing changes. Providing excellent care and ensuring appointments are timely and informative is a priority for us. We are happy to hear you had a positive experience with us. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Relaxed Visted
Rated 5 stars out of 5
by Paul Desborough - Posted on 23 February 2024
Staff very welcoming and we're happy to listen to any question I had, lefted assured that I was safe hands.
Visited February 2024
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Paul, Thank you for your review and kind words! We are happy to hear that you felt welcomed and reassured during your visit. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Caring Practice
Rated 4 stars out of 5
by Alison M - Posted on 29 February 2024
Saw GP for an ongoing problem and received great treatment which will make huge difference to my pain levels and mobility. Very happy with how I was treated throughout and level of compassion and care from doctor. Also had a telephone review for other ongoing treatment and was treated warmly with consideration and care. I appreciate they are busy and appointments may take a while to receive but when you are seen everyone is lovely.
Visited February 2024
Review titled Beversbrook Medical Centre
Replied on 01 March 2024
Dear Alison, Thank you for your excellent feedback! We are pleased to hear that you received great treatment and compassionate care from our team. Your well-being is our priority, and we are glad our efforts have made a positive impact on managing your pain and improving mobility. We appreciate your understanding of our busy schedule and are grateful for your patience. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Is improving
Rated 4 stars out of 5
by Trevor Money - Posted on 13 February 2024
I would like say that the attention I received from the doctor who attended to my appointment was exemplary. He took my comments seriously and acted promptly to arrange ongoing consultations and treatments. However, the appointment was over 30 minutes late and I was not seen by the originally proposed “training” doctor. I did not have an issue with being seen by a trainee doctor. I watched every single other person go in to their appointments within 10 minutes of arrival - many were quicker. When I enquired politely, I was told I was next. Maybe someone was ill - for whatever reason my appointment was late, it would haven professional to let me know. I find that surgeries particularly ours tend to think they are only people who are busy.
Visited February 2024
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Trevor - Thank you for taking the time to share your feedback with us. We are pleased to hear that you received exemplary attention from the doctor during your appointment, and we apologise for any inconvenience caused by the delay. We will take your comments into consideration to improve our processes and ensure better communication in the future. Your experience matters to us, and we appreciate your understanding. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Good experience
Rated 5 stars out of 5
by Simon Howard Le Marechal - Posted on 20 February 2024
Thorough and professional Gave me confidence that the problems were being dealt with. I await the referrals and hope they may be soon rather than a long wait
Visited February 2024
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Simon, Thank you for your review and sharing your experience! We are pleased to hear that you felt confident in our care. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager