Beversbrook Medical Centre
Harrier Close, Calne, Wiltshire, SN11 9UTContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Beversbrook Medical Centre.
Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 08 March 2024
I want to thank everyone at Beversbrook GP service for their kind and caring response to my request for help following a severe mental health issue. I was so grateful that I was offered a very quick appointment and that the doctor listened sympathetically to my problems offering reassurance and practical advice. I felt very relieved to have such warm support including the offer to contact me personally to check on progress. This is the very best example of the NHS working to help someone in distress. Thank you.
Visited March 2024
Review titled Beversbrook Medical Centre
Replied on 08 March 2024
Dear Patient, Thank you for your feedback. We are very pleased to have been able to support you during a difficult time. Your positive experience is important to us, and we are committed to providing compassionate care to all our patients. Kind Regards, Julie Taylor - Operations Manager
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Review titled Appointments
Rated 4 stars out of 5
by Anonymous - Posted on 15 March 2024
I really struggled to get an appointment after waiting 2 weeks for for a message from the practice but that never happened. I eventually got to speak to someone and was told that she would send me a link to get appointments and I did get one by that way.I was really great full for that.I was unaware of that site as I am sure alot of people are. The receptionist did not tell me anything about it.
Visited March 2024
Review titled Beversbrook Medical Centre
Replied on 18 March 2024
Dear Patient, Thank you for sharing your experience with us. We apologise for the difficulty you faced in getting an appointment and the lack of communication about alternative booking methods. Your feedback is valuable, and we will work on improving our communication channels to ensure all patients are informed about available options. We are pleased you were able to schedule an appointment through the provided link and appreciate your understanding. Kind Regards, Julie Taylor - Operations Manager
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Review titled Felt valued
Rated 5 stars out of 5
by Angela - Posted on 06 March 2024
In all aspects of my care at this surgery I feel I've been heard, treated as a valued person,and had swift response to my needs. Thank you everyone, keep it up!!
Visited March 2024
Review titled Beversbrook Medical Centre
Replied on 07 March 2024
Dear Angela, Thank you so much for your kind words! We are pleased to hear that you had such a positive experience at our surgery. We really appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Good consultation
Rated 3 stars out of 5
by Ralph - Posted on 19 March 2024
I was entirely happy with my consultation. I might add that it could be easier to get an appointment here. It would help if there was a clear instruction sheet on how to use the various online sites and apps available. Airmid, patchs, NHS app, system online: which should be used? And when? It is just confusing.
Visited March 2024
Review titled Beversbrook Medical Centre
Replied on 21 March 2024
Dear Ralph, Thank you for sharing your feedback. We are pleased to hear that you were happy with your consultation. We appreciate online systems can be confusing and if you would like to discuss this further please do contact me on julie.taylor167@nhs.net. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Ann O'Daly - Posted on 20 March 2024
Had to book an appointment on line which was no problem. Only had to wait a few minutes over my appointment time which was no problem. Doctor was very thorough and listened to what I had to say.
Visited March 2024
Review titled Beversbrook Medical Centre
Replied on 21 March 2024
Dear Ann, Thank you for your review. We are pleased to hear that booking your appointment online was convenient and that you had a short wait time. Our team strives to provide thorough and attentive care, and we are pleased that you felt listened to during your visit. Kind Regards, Julie Taylor - Operations Manager
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Review titled Experience
Rated 3 stars out of 5
by Shane Kostyszyn - Posted on 02 March 2024
My experience was very good,the nurse listened to me as I know my body, she gave advice and has done exactly what she said she would do,but it’s not always an experience like that,but on this occasion it was a good experience thank you.
Visited March 2024
Review titled Beversbrook Medical Centre
Replied on 07 March 2024
Dear Shane, We are pleased to hear that you had a positive experience during your visit with us. Listening to our patients and providing the care they need is a priority. We are very grateful for your kind words and feedback. Kind Regards, Julie Taylor
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 March 2024
Very good with my children and very thorough, easy to book appointment,very happy with both doctors that my children was seen by this week
Visited March 2024
Review titled Beversbrook Medical Centre
Replied on 21 March 2024
Dear Patient, Thank you for sharing your feedback. We are pleased to hear that you had a positive experience with our doctors and found the appointment process easy. Kind Regards, Julie Taylor - Operations Manager
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Review titled Efficient and caring service
Rated 4 stars out of 5
by Richard Aylen - Posted on 27 March 2024
I had a quick response to a health concern, being seen within 48 hours. The consultation was on time and was thorough, friendly and efficient. Outcomes and ways forward we’re discussed and agreed. Altogether a very satisfactory experience.
Visited March 2024
Review titled Beversbrook Medical Centre
Replied on 28 March 2024
Dear Richard, Thank you so much for your review! We are pleased to hear that you had a positive experience with us. Providing thorough, friendly, and efficient care is a priority, and we are glad we could address your health concern promptly. Kind Regards, Julie Taylor - Operations Manager
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Review titled Evening appointment
Rated 4 stars out of 5
by Anonymous - Posted on 21 February 2024
Booking was easy and was seen within 5 mins. Staff very welcoming and made me feel at ease.Staff extremely professional.
Visited February 2024
Review titled Beversbrook Medical Centre
Replied on 01 March 2024
Dear Patient, Thank you for your wonderful review! We are pleased to hear that booking was easy and that you were seen promptly. Creating a welcoming and professional environment for our patients is a priority, and we are glad you felt at ease with our staff. Kind Regards, Julie Taylor - Operations Manager
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Review titled Helpful practice
Rated 4 stars out of 5
by Anonymous - Posted on 13 February 2024
Had a annual review of my medications. Very easy to make an appointment via a link sent from the practice & had regular update messages of my appointment. Very easy to self check in & Very warm welcome from the GP.
Visited February 2024
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Patient, Thank you for your review and kind words! We are pleased to hear that scheduling your annual medication review was convenient and that you appreciated the regular updates. We appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager