Beversbrook Medical Centre
Harrier Close, Calne, Wiltshire, SN11 9UTContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Beversbrook Medical Centre.
Reviews
-
Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 07 February 2024
Visited Beaversbrook, for a problem I ve had since before Christmas, was seen by 2 very freindly student drs, who were very thorough. They got a Dr in to explain to him what they thought it was, am still waiting to hear back to see a female dr, as still have problem.
Visited February 2024
Review titled Beversbrook Medical Centre
Replied on 01 March 2024
Dear Patient, Thank you for sharing your experience with us. We are pleased to hear that you found our student doctors thorough and friendly during your visit. We apologise for any delay in getting back to you for a follow-up appointment with a female doctor. If you still need assistance, please do contact us. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 February 2024
The doctor I saw was very helpful and easy to talk to. I did not feel rushed and I felt listened to. I only waited a couple of minutes before being seen.
Visited February 2024
Review titled Beversbrook Medical Centre
Replied on 07 March 2024
Dear Patient, Thank you for your positive feedback! We are pleased to hear that you found your experience satisfactory. Providing attentive and timely care is a priority for us. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Last face to face visit
Rated 3 stars out of 5
by Trevor Money - Posted on 22 February 2024
I was telephoned and asked to attend with someone the same day - my wife was away looking after my daughter in law following a hip replacement. I assumed it was not good news but it was insisted I attended the appointment. I was about to be advised of a likely lung cancer diagnosis resulting from a recent scan. When I arrived at the surgery, I booked myself in - so had no welcome. I was early but my appointment was 15 minutes late. I have no real issue with either of the above especially the doctor who was outstanding and compassionate without being over the top. My issue is why send me a review request - asking me if I had a friendly welcome and a good experience. A little inappropriate don’t you think? I think the doctors are ok, this particular doctor much better than any other there but some of the clerical staff are massively undertrained. The doctor has gone into overdrive organising ongoing treatment etc.
Visited February 2024
Review titled Beversbrook Medical Centre
Replied on 01 March 2024
Dear Trevor, Thank you for sharing your recent experience with us. We appreciate your understanding during what must be a difficult time. Your feedback regarding the review request is duly noted, and we will ensure it's addressed appropriately. We are pleased to hear that you found our doctor to be outstanding and compassionate. If you need anything further, please do contact us. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 February 2024
What can I say? My symptoms were thoroughly discussed and explained to me and I felt at ease. I was recommended appropriate medicine and came away feeling a weight off my shoulders! The receptionist was very helpful too! Thanks to all of you.
Visited February 2024
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Patient, Thank you for your kind words! We are pleased to hear that you had a positive experience with us. It is our priority to ensure our patients feel informed and at ease during their appointments. We are very grateful for your feedback. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Good Practice
Rated 4 stars out of 5
by William Clark - Posted on 21 February 2024
Seen on time by a caring and listening doctor, with an outcome that is acceptable to both myself and the practice.
Visited February 2024
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear William, Thank you for your review and sharing your experience with us. We are pleased to hear that you had a positive appointment and that the outcome was satisfactory for both you and the practice. We appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Pleased with service
Rated 5 stars out of 5
by Anonymous - Posted on 24 February 2024
Was allocated an appointment after using the ring back service although a day later than I had hoped for. The appointment went well.
Visited February 2024
Review titled Beversbrook Medical Centre
Replied on 07 March 2024
Dear Patient, Thank you for your feedback. We are pleased to hear that despite the slight delay, your appointment went well. We appreciate your understanding. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Friendly practice
Rated 4 stars out of 5
by Anonymous - Posted on 13 February 2024
My review with the GP was friendly and relaxed. The doctor was helpful and kind. I would be happy to see him again.
Visited February 2024
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Patient, Thank you for your review and kind words! We are pleased to hear that your experience with our GP was positive and comfortable. Patient satisfaction and well-being are a priority and we greatly appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Reasonable service
Rated 3 stars out of 5
by Steve Crunden - Posted on 05 March 2024
Appointment was on time and informative giving clarity and direction . It was delivered in a friendly but professional manner
Visited February 2024
Review titled Beversbrook Medical Centre
Replied on 07 March 2024
Dear Steve, Thank you for your feedback! We are pleased to hear that your appointment was both punctual and informative. Providing clarity and direction in a friendly professional manner is very important to us. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Good appointment
Rated 5 stars out of 5
by Anonymous - Posted on 14 February 2024
Used Patchs to get a review appointment. Worked well despite AI not understanding issue. Was seen by GP who was friendly, helpful and reactive to my concerns. Received a referral for surgery.
Visited February 2024
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Patient, Thank you for your review and sharing your experience! We are pleased that our patch system worked for you and it is good to hear that our GP was helpful and responsive to your concerns, resulting in a successful referral for surgery. We appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Waste of time
Rated 1 star out of 5
by Anonymous - Posted on 18 February 2024
I saw a Dr about insomnia. It was a Dr I had never heard of at the practice before, I suspect he was a locum. He was very patronising; asking if I had tried hot milk to get to sleep as well as a more intimate suggestion! I did a 20 mile round trip from work to see this Dr and it was a total waste of time and money, I will not see him again, I will try another doctor and see if they can help
Visited February 2024
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Patient, Thank you for sharing your review. We apologise for your disappointing experience. Your comfort and satisfaction are a priority, and we take your feedback seriously. Please don't hesitate to contact us if you would like to discuss further or if you require assistance to schedule an appointment with a different doctor. Kind Regards, Julie Taylor - Operations Manager