Beversbrook Medical Centre
Harrier Close, Calne, Wiltshire, SN11 9UTContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Beversbrook Medical Centre.
Reviews
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Review titled Welcoming and comfortable
Rated 5 stars out of 5
by Judith Clare Davies - Posted on 19 January 2024
Even though I was late arriving, I was seen promptly. Dr was very thorough & answered my questions with good suggestions.
Visited January 2024
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Judith, Thank you for your review and sharing your experience with us! We are glad to hear you were seen promptly and received thorough care from our doctor. Your feedback is very valuable to us. Kind Regards, Julie Taylor - Operations Manager
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Review titled Straightforward visit
Rated 4 stars out of 5
by Claire - Posted on 12 January 2024
Appointment booked on line, I was kept up to date & had no issues. I need follow up treatment & it seems to be going through smoothly so far so the system can work! The nurse practitioner was fantastic!
Visited January 2024
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Claire, Thank you for your review and sharing your experience! We are pleased to hear that you had a smooth appointment process. Our team aims to provide efficient and effective care, and we are happy that the nurse practitioner met your expectations. Kind Regards, Julie Taylor - Operations Manager
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Review titled Very good experience
Rated 5 stars out of 5
by Ingrid smyth - Posted on 15 January 2024
Thank you for a very positive medication review. Also listened to some other concerns regarding medication I'm taking. Came away feeling positive and reassured.
Visited January 2024
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Ingrid, Thank you for your review! We appreciate your feedback and are pleased to hear that you had a positive medication review experience with us. We are glad we could provide reassurance. Kind Regards, Julie Taylor - Operations Manager
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Review titled Much more efficient Practice these days
Rated 4 stars out of 5
by Anonymous - Posted on 16 January 2024
Professional practitioner dealing with me listened to my concerns diagnosed the problem and agreed a course of action. Although my appointment was late I was given adequate time and never felt rushed,however the practitioner was clearly under some time constraints maybe because some appointments had taken longer than expected.
Visited January 2024
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Patient, Thank you for taking the time to leave your feedback. We are glad to hear that despite the delay, you felt listened to and received adequate time during your appointment. Your input helps us improve our services for all patients. Kind Regards, Julie Taylor - Operations Manager
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Review titled Good service
Rated 5 stars out of 5
by JFF - Posted on 30 January 2024
Prompt appointments with nurse and doctor. Successful treatment of problem after prescription. Staff helpful, friendly and courteous at all times.
Visited January 2024
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear JFF, Thank you for your positive review! We are pleased to hear that you had prompt appointments and successful treatment. Providing a helpful, friendly, and courteous service is important to us, and we are grateful for your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great service
Rated 5 stars out of 5
by Mrs H - Posted on 16 January 2024
I changed to this practice several months ago. I have nothing but praise for them. Each Dr/nurse I have seen have been friendly, helpful and thorough. Several minor health issues that my previous practice dismissed have been sorted. I’m finding the level of care exceptional and appointments not difficult to get for non emergencies, there is a wait to get one but not excessive. Best decision I made was moving to this practice!
Visited January 2024
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Mrs H, Thank you for your review and kind words! We are pleased to hear that you have had a positive experience with our practice. Providing friendly, helpful, and thorough care is what we aim for. Thank you for choosing us. Kind Regards, Julie Taylor - Operations Manager
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Review titled Patford Partnership
Rated 5 stars out of 5
by Mr Iain hamilton - Posted on 03 January 2024
I was seen, examined and referred quickly. Doctor was very thorough, polite and understanding. Always been looked after there.
Visited January 2024
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Iain, Thank you for your review! We are pleased to hear that you were seen promptly and received thorough care from our doctor. Providing a polite and understanding service is important to us, and we are pleased to have been able to look after you. Kind Regards, Julie Taylor - Operations Manager
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Review titled No call from Gp
Rated 1 star out of 5
by MR KEVIN HATCHMAN - Posted on 19 January 2024
I called the practice and spoke to the receptionist about getting a Dr to call me to discuss issues I'm having. I was told to use a link to arrange an appointment and that it would be changed to a phone appointment as soon as it was received. I made appointment for 11:15 on 18th Jan. I waited in for the call but no one called me at all !? Kevin Hatchman.
Visited January 2024
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Kevin, Thank you for your review and feedback. We are very sorry for the inconvenience you have experienced. Your feedback is crucial for us to improve our services. If there is anything further you would like to discuss, please contact us at bswicb.php-complaints@nhs.net. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 09 January 2024
I am always impressed with the treatment I get at this surgery. The waiting time is usually 10 or 15 mins later than scheduled but this is to be expected. Everyone is polite and professional. I feel heard and taken care of.
Visited January 2024
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Patient, Thank you for your review and feedback! We are pleased to hear that you have consistently had positive experiences at our surgery. Your patience and understanding regarding waiting times are appreciated. Kind Regards, Julie Taylor - Operations Manager
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Review titled Seen quickly by knowledgeable doc
Rated 5 stars out of 5
by Mary - Posted on 18 January 2024
Very happy with appointment. Doctor was respectful, knowledgeable & empathetic . Discussed options for treatment clearly.
Visited January 2024
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Patient, Thank you for sharing your positive experience with us. We are pleased to hear that you found our doctor respectful, knowledgeable, and empathetic, and that your treatment options were discussed clearly. Kind Regards, Julie Taylor - Operations Manager