Beversbrook Medical Centre
Harrier Close, Calne, Wiltshire, SN11 9UTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Could have done a phone call plus repeats not done
Rated 3 stars out of 5
by Paul edward beckett - Posted on 06 September 2023
Nurse said my review could easily been done on the phone rather than f2f. Why was this not done thus saving a f2f appointment for someone who needs it. Secondly, despite my review being signed off I am still awaiting g clinical re iew for my standard repeats. My wife ran out of her BP pills 2 days ago and despite urgent airmid request her request is still not authorised
Visited September 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Paul, Thank you for your review and sharing your concerns with us. We apologise for the inconvenience you've experienced. We understand your frustration Your feedback is valuable and if you would like to discuss our patient services further, I would welcome the opportunity to do this. I can be reached on julie.taylor167@nhs.net. Kind Regards, Julie Taylor - Operations Manager.
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Review titled Covid Jab
Rated 5 stars out of 5
by Anonymous - Posted on 17 September 2023
Beversbrook Medical Centre: Fast, efficient, friendly. No pain &/or discomfort when injected. Only minor criticism - difficult for parking.
Visited September 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Patient, Thank you for your positive feedback! We are pleased to hear you had a fast, efficient, and friendly experience during your visit and will take note of the parking concerns. Your input is appreciated! Best Wishes, Julie Taylor - Operations Manager
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Review titled Covid vaccination
Rated 3 stars out of 5
by AJL - Posted on 17 September 2023
Well organised swift service for my autumn booster just a pity they were let down on delivery of flu vaccine meaning another visit sometime for us and double the work for them.
Visited September 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Patient, Thank you for your review and feedback. We are pleased to hear that your autumn booster experience was well-organised and swift. We apologise for the inconvenience caused by the flu vaccine delivery issue and appreciate your understanding. Best Wishes, Julie Taylor - Operations Manager
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Review titled Good practice and service
Rated 5 stars out of 5
by Sally Winward - Posted on 18 September 2023
Went for our COVID booster, expected chaos as the car park is very small. When we arrived there was a marshal who asked had I got a blue badge . As I had he ushered us into the car park and a member of staff escorted us into the surgery. My husband and I were dealt with very quickly and the nurse explained everything in detail including side effects. A very good experience.
Visited September 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Sally, Thank you for your review and sharing your positive experience with us. We are pleased to hear that your COVID booster appointment went smoothly and that our team provided you with detailed information. Your feedback is appreciated. Best Wishes, Julie Taylor - Operations Manager
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Review titled Well organised
Rated 5 stars out of 5
by Sumburu - Posted on 17 September 2023
Vaccination visit was very well organised right from the start. There were people arranging that the car park was used only by those mobility impaired, I was given time to sort out my wheelchair, asked to sanitise my hands and offered a mask. I was directed which way to go and was able to go straight to the room. The staff and volunteers were all pleasant and efficient giving me confidence in the site and all that was happening. The person running the computer was able to book me in for zhe ozher vaccine I require. I was asked to wait for 15 minutes before driving off and was able to do that in my car. The bollards were moved again for me to leave the car park. Thank you it was all very calm and I was distracted at the right point and did not feel the injection which was even better.
Visited September 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Sumburu, Thank you for sharing your positive experience with us. We are glad to hear that your vaccination visit was well-organised and that our staff and volunteers made you feel comfortable and confident throughout the process. We appreciate your feedback and are pleased to have provided you with a calm and efficient experience. Best Wishes, Julie Taylor - Operations Manager
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Review titled Well organised
Rated 5 stars out of 5
by Deirdre Price - Posted on 17 September 2023
Visited the surgery for a Covid booster. The whole process was extremely well organised and all the staff were very professional and welcoming.
Visited September 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Patient, Thank you for your review and positive feedback. We are very happy to hear that you found the COVID booster process well-organised and our staff professional and welcoming. Kind Regards, Julie Taylor - Operations Manager
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Review titled Hard to get hold of
Rated 3 stars out of 5
by Anonymous - Posted on 16 September 2023
Always had a good experience when I go in person but very confusing/maddening trying to get it touch and make an appointment. You call them, they send you to a website, then an app, sometimes given phone appointments that you can hardly hear. Also don't appreciate routinely being given appointments in Beversbrook on the other side of town when I registered with Patford House. I know most of this is sign of the times rather than specific to this surgery but it does make you put off seeing a doctor, which may be the point.
Visited September 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Patient, Thank you for your review and sharing your feedback with us. We appreciate your input, and we apologise for any inconvenience you have experienced. We understand your concerns and are always working to improve our appointment scheduling process to make it more seamless for our patients. Your feedback is valuable and helps us enhance our services. Kind regards, Julie Taylor - Operations Manager
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Review titled Positive Experience
Rated 5 stars out of 5
by Ken Price - Posted on 17 September 2023
Attended the surgery yesterday for my Autumn Covid booster. Everything went to plan and the whole process was well organised. All of the staff involved were extremely welcoming and helpful.
Visited September 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Patient, Thank you for your feedback and kind words. We are happy to hear that your Autumn COVID booster experience was smooth and well-organized. Your feedback is greatly appreciated. Kind regards, Julie Taylor - Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Ian Hodgson - Posted on 09 September 2023
I am new to the practice and wanted to say how pleased I have been so far. The doctor I saw was first rate.
Visited September 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Ian, Thank you for taking the time to share your positive experience with us! We are delighted to hear that you are pleased with the care you received from our doctor. Welcome to our practice. Best Wishes, Julie Taylor - Operations Manager
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Review titled Efficient and friendly
Rated 5 stars out of 5
by Anonymous - Posted on 17 September 2023
I was called in for my covid booster. The pre info was good and on the day it was well organised. Friendly welcome from the car park team as well as the vaccinating staff. A good experience
Visited September 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Patient, Thank you for sharing your positive experience with us. We are pleased to hear that you had a good visit for your COVID booster. Your feedback is appreciated. Kind regards, Julie Taylor - Operations Manager