Beversbrook Medical Centre
Harrier Close, Calne, Wiltshire, SN11 9UTContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Beversbrook Medical Centre.
Reviews
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 14 September 2023
The receptionist was very polite and friendly. I went in to my appointment on time. The doctor who I have seen previously, was very helpful and is being proactive in trying to find the cause of my issues.
Visited September 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Patient, Thank you for your review and positive feedback! We are very happy to hear about your pleasant experience with our receptionist and the doctor. We appreciate your trust in our services. Best Wishes, Julie Taylor - Operations Manager
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Review titled Good Practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 September 2023
I have been a patient in this practice for well over 35 years. I have always found it to be fairly efficient. When I was first at the practice I had quite a personal relationship with the doctor. I find these days I am more likely to deal with a nurse, but all I've had contact with have been very professional and if necessary have referred to my doctor. In my opinion, this is a very good Practice.
Visited September 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Patient, Thank you for your review and for entrusting us with your healthcare for over 35 years. We appreciate your kind words about our practice. We understand the importance of the personal touch in healthcare, and we are pleased to hear that you've had positive interactions with our nurses, who are committed to providing professional and attentive care. Kind Regards, Julie Taylor - Operations Manager
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Review titled Service varies
Rated 3 stars out of 5
by Anonymous - Posted on 17 September 2023
Latest experience was for Covid vaccination, very efficient and was completed quickly. On other occasions service can vary depending on who see and how accommodating reception staff are. When you want it no follow up to see how you are coping when asked to do certain things or take medications. When seeing diabetic nurse asked for blood pressure readings, not happened before and doesysay how many they require.
Visited September 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Patient, Thank you for your review and sharing your feedback with us. We are glad to hear that your recent Covid vaccination experience was efficient. We appreciate your comments about service variations, and we take your concerns about follow-up and communication into consideration as we strive to enhance our patient care. Best Wishes, Julie Taylor - Operations Manager
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Review titled Long wait
Rated 4 stars out of 5
by Anonymous - Posted on 10 September 2023
There were four of us in the waiting room at the beginning. I waited 55mins over my appointment time to be seen. I was only in with the Doctor 5 minutes.
Visited September 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Patient, Thank you for your review and feedback. We are sorry for the extended wait time you experienced. Your time is valuable, and we apologise for the inconvenience. We appreciate your feedback, and we will continue to work on improving our scheduling to ensure a more timely and efficient service for our patients. Best Wishes, Julie Taylor, Operations Manager
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Review titled Efficiently run clinic
Rated 4 stars out of 5
by Anonymous - Posted on 17 September 2023
Went for our Covid jabs.All was organised well and staff were very busy.We appreciated the early notification and date.Thank you. Also,,have recently annual review. Again,efficient.
Visited September 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Patient, Thank you for taking the time to share your positive experience with us. We are very happy to hear that your Covid jabs and annual review were well-organised and efficient. Your kind words mean a lot to us. Best Wishes, Julie Taylor - Operations Manager
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Review titled Very friendly
Rated 4 stars out of 5
by Dennis Matthews - Posted on 17 September 2023
Have always had a very good experience at Beversbrook Surgery. Our local surgery is Sutton Benger which is in my experience not easy in obtaining an appointment.
Visited September 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Patient, Thank you for your review and positive feedback about Beversbrook Surgery. We appreciate your kind words and are glad to hear about your good experiences with us. Kind regards, Julie Taylor - Operations Manager
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 17 September 2023
Friendly yet professional. Made you feel relaxed and confident. Those helping organise the queues outside also friendly and helpful. Offered a mask but this was optional
Visited September 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Patient, Thank you for your positive feedback! We are pleased to hear that you found our team friendly and professional, and that you felt relaxed and confident during your visit. Kind Regards, Julie Taylor - Operations Manager
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Review titled Beversbrook medical centre
Rated 1 star out of 5
by Emma Wickham - Posted on 27 September 2023
The doctor I saw was fantastic but unfortunately the surgery is useless sign in on the screen didn’t work people face to face is better and more welcoming technology doesn’t work in some settings. Also my elderly disabled in laws would have absolutely no idea what to do or be able to understand why are you forgetting about the older people or the mentally incapable it’s totally disgraceful that you are putting people in the same box.
Visited September 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Emma, Thank you for your review and sharing your feedback with us. We are happy to hear you had a positive experience with the doctor. We appreciate your insights about the sign-in process - We understand the importance of personalised care and the challenges technology can pose, especially for older individuals and those with different abilities. We are committed to finding solutions to make our services more accessible and welcoming to everyone. Your concerns are noted. Best Wishes, Julie Taylor - Operations Manager
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Review titled Great service
Rated 5 stars out of 5
by Duncan Shulver - Posted on 17 September 2023
Warm welcome when we attended the Surgery for our Autumn COVID Booster jabs , Nurse explained the possible side effects we may experience, very pleasant experience ....
Visited September 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Patient, Thank you for your review and sharing your experience. We are glad to hear that you had a pleasant visit for your Autumn COVID Booster jabs. Kind regards, Julie Taylor - Operations Manager
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Review titled Great service
Rated 5 stars out of 5
by Bill Winward - Posted on 17 September 2023
The flu jab turned into a Covid jab and the location switched from Patford House to Beversbrook so the omens weren’t good. However, the actual experience was brilliant. We were allowed to park at the surgery, my wife is a blue badge holder, and we were ushered straight in for the vaccination. Flawless!
Visited September 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Patient, Thank you for your review and sharing your experience with us. We are pleased to hear that despite the unexpected changes, your vaccination experience at Beversbrook Surgery was smooth and efficient. Your feedback is valuable to us. Kind Regards, Julie Taylor - Operations Manager