Bewdley Medical Centre
Dog Lane, Bewdley, DY12 2EFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Going down hill fast
Rated 2 stars out of 5
by Anonymous - Posted on 24 March 2024
A practice I previously held in high esteem. Recent experiences have rapidly changed that opinion. Most recently needing to book an urgent appointment for pain relief I was unable to contact the surgery via the phone. I was directed to an online portal that repeatedly told me it was unavailable due to excess demand and that I should call the surgery ! When eventually the surgery did answer, they told me try the online portal the next day at 7am. Unbelievable. My second experience. I used the surgery app to book a blood test, no questions about why I wanted a blood test, no reference to needing to be referred by a GP for the blood test. However, when I arrived for my appointment, having booked time off work, I was then told very bluntly by the HCA that I couldn't just turn up for a blood test without a GP referral. I pointed out that at no time did the app present such information, to which she said "well that's the way it works and there's nothing I can do". Patient care appears now to have no significance with this practice. No doubt they will say "we are only following government guidance". Well, one look at the current government will tell you everything about failure.
Visited March 2024
Review titled Bewdley Medical Centre
Replied on 14 May 2024
Dear patient, I am sorry to see you have had a negative experience at the medical centre. When booking a blood test, we do require this to have been requested by either a GP or consultant, this means we can send your test off for the appropriate results. This enables us to provide the best care for the patients. Regarding our phones access, the most recent report shows we are answering 89% of all calls that queue, in an average of 6 minutes. While I appreciate this can fluctuate depending on the time of day, our team work incredibly hard to respond to all queries as quickly and safely as possible. We would be happy to investigate your specific incident in more depth if you would like to contact us on the below with more details - Tel - 01299 402157 Email - hwicb.bewdleymedicalcentre@nhs.net
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 14 March 2024
twice I have needed to contact the surgery for different conditions and each time the excellent online system resulted in an appointment on the same day
Visited March 2024
Review titled Bewdley Medical Centre
Replied on 14 May 2024
Thank you for your positive review. We have worked hard on improving our access for all patients and your comments help support the work we continue to do.
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Review titled Good
Rated 5 stars out of 5
by Mrs Tersia Pope - Posted on 05 March 2024
Today I received a phone call from the CKD nurse regarding my ongoing issues with abdominal pains. She explained to me that there is a possibility of having CKD and then went into an in depth explanation. She mentioned I will also be receiving a letter explaining this further. She was extremely helpful and patient with all my questions and after speaking with her she managed to set my mind at rest. In the end I can't thank her enough for contacting me.
Visited March 2024
Review titled Bewdley Medical Centre
Replied on 14 May 2024
Dear Mrs Pope, Thank you for taking the time to give us such a wonderful review. Your kind comments will be passed onto our Nursing Department.
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Review titled Good
Rated 5 stars out of 5
by Anonymous - Posted on 17 March 2024
Ears was sore but the lady did get some wax out, had to wait 3 weeks, she noticed I eczema on my neck and hair and recommended centrben, only had a 50ml tube and it's running out, thank you
Visited February 2024
Review titled Bewdley Medical Centre
Replied on 14 May 2024
Thank you for sharing your positive review. Feedback is shared and valued by every member of the team.
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Review titled Great medical practice
Rated 5 stars out of 5
by Joan Martin - Posted on 08 March 2024
I have blood tests every month with the nurse and she is very professional and comforting making the experience less traumatic.
Visited February 2024
Review titled Bewdley Medical Centre
Replied on 14 May 2024
Thank you for the generous review for our Nursing Team They are delighted to know that their service is appreciated by you.
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Review titled Amazing doctors
Rated 5 stars out of 5
by Anonymous - Posted on 11 January 2024
Having moved to the area recently I have been blown away by the care and compassion Ive experienced from every member of staff, from reception through to the doctors. I can’t praise the staff enough. Thankyou
Visited January 2024
Review titled Bewdley Medical Centre
Replied on 14 May 2024
Its lovely to hear your kind words of appreciation for our team. We are grateful that you took the time out of day to share your review with us. We will be sure to inform the team of your experience
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Review titled Excellent service!
Rated 5 stars out of 5
by Anonymous - Posted on 29 December 2023
Efficient handling of my concern and symptoms by caring professionals Despite the Christmas break I was dealt with speedily and effectively .Throughout the year this practice has provided timely and experienced care.
Visited December 2023
Bewdley Medical Centre has not yet replied.
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Review titled Helpful & professional consultation
Rated 5 stars out of 5
by John Iles - Posted on 22 November 2023
My experience of the practice yesterday was beyond my expectations. I submitted a query online and within an hour or less I was offered an appointment within 30mins. The doctor took my issue seriously, explained carefully what she thought was happening and the course of treatment she was giving me. Straight after I went to the pharmacy and picked up my prescription. The day after I have an appointment with the TIA consultant.
Visited November 2023
Bewdley Medical Centre has not yet replied.
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Review titled Wonderful care.
Rated 5 stars out of 5
by Janet Page - Posted on 22 November 2023
Came in with a suspected medical emergency. Ambulance called and great care was taken to reassure me. Wonderful staff.
Visited November 2023
Bewdley Medical Centre has not yet replied.
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Review titled NHS care
Rated 2 stars out of 5
by Anonymous - Posted on 08 November 2023
My daughter has had a couple of appointments and each time has been offered a private option rather than NHS care. No referral made. Terrible service
Visited November 2023
Bewdley Medical Centre has not yet replied.