Bewicke Medical Centre
51 Tynemouth Road, Howden, Wallsend, Tyne and Wear, NE28 0ADContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Bewicke Medical Centre.
Reviews
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Review titled Fantastic practice
Rated 5 stars out of 5
by Krissy - Posted on 17 July 2024
I have had lovely experiences at my GP surgery. The care and support that I have received has been incredible. The receptionists, doctors , nurses and the rest of NHS staff work tirelessly long hours to keep all of their patients safe and well. I was particularly impressed today after learning I could not get an appointment for 2 weeks to have my ears cleaned but the receptionist referred me straight away without even speaking to a doctor to my local pharmacy for some ear drops. Despite them being run off their feet she did this straight away as soon as she got off the phone. I also speak to a beautiful female doctor at my GP surgery who talks to me about my mental health and calms me down when the world seems against me. All of the staff are lovely and friendly and I'm yet to meet a mean one!!!!! Thank you to my GP surgery for looking after me and the rest of your patients. You all do a fantastic job and I admire each and every one of you thank you!! Love me x
Visited July 2024
Review titled Bewicke Medical Centre
Replied on 22 July 2024
Dear Krissy, We would like to thank you for all of the kind words and feedback given following your recent visit. The practice works really hard to provide a good service especially during these challenging times. Once again thank you for taking the time to provide such lovely comments. Kind regards The Partners
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Review titled Well looked after
Rated 5 stars out of 5
by Anonymous - Posted on 24 July 2024
Both the doctor and staff all helped put my mind at ease and deal with my problem first time. I felt listened to and reassured that everything would be ok.
Visited July 2024
Review titled Bewicke Medical Centre
Replied on 12 August 2024
thank you for taking the time to provide the surgery with this positive review it is very much appreciated and we are very happy to read that you felt listened to and reassured. kind regards The Partners
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Review titled Witnessed unhelpful to old lady .
Rated 1 star out of 5
by David Porter - Posted on 10 July 2024
Old lady had been sitting for 2hours plus as I asked her how long she had been sitting . I told her to go to reception , they old her it was the wrong wrong day and they couldn’t help her . They told her to come back another day she was very upset and didn’t seem to understand and ask how she would get back . She was basically just left and no help or solution give . Surely she could have seen a dr to fit this very distressed lady in who obviously had mental issues . Very upsetting and lacking empathy my wife was upset by the lack of empathy shown , hope she was ok x Avoid this place like the plague me and my wife have been treated bad and left this place !
Visited June 2024
Review titled Bewicke Medical Centre
Replied on 22 July 2024
Thank you for sharing your feedback with us. We take all comments and concerns very seriously as part of our commitment to providing high-quality care and service. After a thorough review of our records and speaking with our staff, we found no evidence of an elderly lady matching the description in your complaint being present at our facility at the stated time. Additionally, there are no records of any patient being told to come back another day due to an incorrect appointment date during that period. We are committed to providing compassionate and empathetic care to all our patients, and we ensure that anyone in distress is given appropriate attention and assistance. If there is any other issue or concern you have experienced, we would be happy to address it promptly. kind regards The Partners
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Review titled Great service
Rated 4 stars out of 5
by Lee - Posted on 14 May 2024
Nurse went that extra mile today Made me feel at ease for blood test Explained everything brilliantly And had time to explain and answer questions that I had
Visited May 2024
Review titled Bewicke Medical Centre
Replied on 21 May 2024
Dear Lee Thank you for taking the time to provide the practice with this feedback. We will ensure this is passed on to the nurse in question. regards The Partners
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Review titled Excellent service
Rated 5 stars out of 5
by Lynn Wright - Posted on 21 May 2024
Clear and concise, very helpful and guided me with great understanding and knowledge of my personal situation.
Visited May 2024
Review titled Bewicke Medical Centre
Replied on 21 May 2024
Dear Lynn Thank you for this lovely review we really appreciate you taking the time. Kind regards The Partners
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Review titled Great practice
Rated 5 stars out of 5
by Sharon - Posted on 19 June 2024
Hi only rang reception to as a question, the question was answered fully, and the lady was very helpful.
Visited May 2024
Review titled Bewicke Medical Centre
Replied on 27 June 2024
Dear Sharon So glad to hear that the reception staff answered your question and was very helpful. We will ensure that this feedback is passed on to them. kind regards Partners of Bewicke Medical Centre
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Review titled Great pharmacy service
Rated 5 stars out of 5
by Jill - Posted on 28 May 2024
Had a lovely experience with a pharmacist who put me at ease and in charge of my medical history and future. What a lovely person. Thank you
Visited May 2024
Review titled Bewicke Medical Centre
Replied on 27 June 2024
Dear Jill Thank you for taking the opportunity to provide some positive feedback for our pharmacists. We will ensure that this is passed on to them. kind regards Bewicke Medical Centre partners
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Review titled Great practice
Rated 5 stars out of 5
by Lisa - Posted on 07 April 2024
Needed appt for my mam, got one the same day, very reassuring, really helped my mam who was extremely worried, she can’t sing their praises enough gave her peace of mind, nothing was a bother to them, thank you for your time & patience
Visited April 2024
Review titled Bewicke Medical Centre
Replied on 01 May 2024
Dear Lisa Thank you for taking the time to provide the practice with this lovely feedback, we will ensure all staff are made aware. thank you The partners
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Review titled Good practice
Rated 4 stars out of 5
by Cathy - Posted on 10 April 2024
Receptionist very polite and friendly. She listened and reacted fully to get me a choice of solutions .
Visited April 2024
Review titled Bewicke Medical Centre
Replied on 10 April 2024
thank you for providing a comment regarding our reception staff we will pass the feedback directly to them. kind regards The partners
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Review titled Great Practice
Rated 5 stars out of 5
by Joyce Adele Bruce - Posted on 11 April 2024
Was listened to and cared for my GP She took time out to listen to my concerns. Was really understanding and gave me sensible advice, and made sure I understood what she was saying.
Visited April 2024
Review titled Bewicke Medical Centre
Replied on 01 May 2024
Dear Joyce, Thank you for providing this lovely feedback regarding your recent visit with to the surgery. We will ensure that this is passed on to the specific GP. thank you The Partners