Bilborough Medical Centre
48 Bracebridge Drive, Nottingham, NG8 4PNContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Bilborough Medical Centre.
Reviews
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Review titled Awful wait times
Rated 1 star out of 5
by Anonymous - Posted on 16 February 2024
I pre booked an appointment 4 weeks ago for my daughter. We were left for 1 hour in the waiting room, no explanation or reason for the lateness. If we were 10mins late for an appointment we wouldn’t have been seen. This is why there is so much pressure on the NHS because GP practices are an absolute joke.
Visited February 2024
Review titled Bilborough Medical Centre
Replied on 29 July 2024
Dear Anonymous, Thank you for your feedback, I apologise for the poor experience you had received, We have feed this back to our clinical team to make sure they inform reception when they are running behind so we can let Patients know, Unfortunately sometimes the clinical team do run behind on occasions but we try to keep patients updated as much as we can, But this feedback has been passed on to the team Many thanks Kayleigh Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 05 January 2024
Friendly, took blood no problem the nurse was friendly, didn't have to wait long to be seen the surgery is clean
Visited January 2024
Review titled Bilborough Medical Centre
Replied on 29 July 2024
Dear Anonymous Thank you for taking the time to leave a review. We're pleased to hear you you find your experiences with the Nurses extremely helpful and informative. We'll be sure to share this review amongst the team and in particular with our clinical team Many thanks Kayleigh Practice Manager
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Review titled Review results of blood test
Rated 4 stars out of 5
by Anonymous - Posted on 25 January 2024
It was on time and satisfactory except we couldn't get access to 2 weeks earlier Hospital requested blood and stool test
Visited January 2024
Review titled Bilborough Medical Centre
Replied on 29 July 2024
Dear Anonymous Thank you for taking the time to leave a review. We're pleased to hear you were happy with your recent GP consultation. Many thanks Kayleigh Practice Manager
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Review titled On time
Rated 4 stars out of 5
by Anonymous - Posted on 25 January 2024
Unlike previous appointments where i was seen almost an jour after my original appointment time, this one is right on time
Visited January 2024
Review titled Bilborough Medical Centre
Replied on 29 July 2024
Dear Anonymous Thank you for your review, Our clinical Time do try there best to make sure there appointments run on time, Sometimes waits do occur but I am glad you were seen on time. Many Thanks Kayleigh Practice Manager
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Review titled Great doctor
Rated 4 stars out of 5
by Anonymous - Posted on 11 January 2024
I got put on a phone call wait list as there was only one gp on that day as others where sick, he called me for my daughter at 7pm, he had clearly worked over the closing time
Visited January 2024
Review titled Bilborough Medical Centre
Replied on 29 July 2024
Dear Anonymous Thank-you for taking the time you give us your feedback, we value feedback and especially positive feedback, i shall share with the team especially our clinical team. Many thanks Kayleigh Practice Manager
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Review titled Good practice
Rated 5 stars out of 5
by Keith Scott - Posted on 25 January 2024
Very clear answers on results very well spoken very nice to talk to. Very helpful. Putting me through to the right clinic
Visited January 2024
Review titled Bilborough Medical Centre
Replied on 29 July 2024
Dear Keith Thank you for taking the time to leave a review. We're pleased to hear you find your experiences with our Clinical Team extremely helpful and informative. We'll be sure to share this review amongst the team and in particular with our clinical team Many thanks Kayleigh Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 19 January 2024
Considerable experience and friendly, the people who attended to me were quite professional with their job and I like it.
Visited January 2024
Review titled Bilborough Medical Centre
Replied on 29 July 2024
Dear Anonymous Thank-you for your kind feedback, we really do value your words, its tough at present for all general practice staff, but we try always to support and care for our patients in the best way we can. Many thanks Kayleigh Practice Manager
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Review titled a good practice
Rated 5 stars out of 5
by Debbie - Posted on 06 January 2024
Staff are really helpful, no issues with getting an appointment. Lots of parking and a very clean surgery.
Visited January 2024
Review titled Bilborough Medical Centre
Replied on 29 July 2024
Dear Debbie Thank you for taking the time to leave a review. We're pleased to hear you you find your experiences at the practice extremely helpful and informative. We'll be sure to share this review amongst the team. Many thanks Kayleigh Practice Manager
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Review titled Felt dismissed.
Rated 3 stars out of 5
by Anonymous - Posted on 19 January 2024
Whilst having a standard intimate procedure I raised concerns about pain/discomfort which I have never had previously and felt this was quickly dismissed. Yes the procedure is quick; but I have been left with ongoing discomfort and slight bleeding today. Perhaps listening to a patient who knows their own body & what is not usual to them; should be taken more seriously.
Visited January 2024
Review titled Bilborough Medical Centre
Replied on 29 July 2024
Dear Anonymous Firstly thank you for your review and apologise there has been a delay in responding, I am sorry for your poor experience and would like to look into this more detail for you, If you could either email in on nnicb-nn.bilboroughmc@nhs.net or contact us on 0115 9292354 Many thanks Kayleigh Practice Manager
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Review titled Fantastic reception team
Rated 5 stars out of 5
by Patricia Anne Cresham - Posted on 08 January 2024
Wonderful experience today, arrived at surgery at 07.66, all appointments gone at 8.08, spoke to receptionist who was dealing with two gps being off sick & said she would get a gp to ring me, had a phone call from gp @ 15.15, who was lovelyl listened to me, and advised me ……. Had a really great experience today. Thankyou so much
Visited January 2024
Review titled Bilborough Medical Centre
Replied on 29 July 2024
Dear Patricia Thank you for taking the time to leave a review. We're pleased to hear you were happy with your recent contact with the practice and that the receptionist went above and beyond to assist with your concerns. We'll be sure to share this review amongst the team and in particular the receptionist who helped you. Many thanks Kayleigh Practice Manager