Bilborough Medical Centre
48 Bracebridge Drive, Nottingham, NG8 4PNContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Bilborough Medical Centre.
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Tyler Bs mum - Posted on 07 December 2023
Great drs always have time for you and always listen to your concerns I’m so grateful for them , always listen when I’m worried about my son and always start medication asap
Visited December 2023
Review titled Bilborough Medical Centre
Replied on 29 July 2024
Dear Tyler Bs Mum Thank-you for your lovely feedback, I shall pass this on to the team, we value your feedback it really does make a difference to feel appreciated for all the staff try to do to care in the best possible way for our patients Many thanks Kayleigh Practice Manager
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Review titled Good service
Rated 5 stars out of 5
by Laura Welbourn - Posted on 04 December 2023
I feel like i left today’s appointment feeling like we might be getting somewhere thank you for arranging the X-ray and thank you for listening to me about my issues
Visited December 2023
Review titled Bilborough Medical Centre
Replied on 06 December 2023
Dear Laura, Thank you for taking the time to write this comment, I am glad to hear this, I have passed this onto the Clinician you had seen Many Thanks Kayleigh Practice Manager
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Review titled Reasonable practice
Rated 4 stars out of 5
by sharon - Posted on 07 December 2023
My visit was ok. Friendly receptionist. Nurse was very professional and pleasant. The practice had put up a Christmas tree to get in the Christmas spirit.
Visited December 2023
Review titled Bilborough Medical Centre
Replied on 08 February 2024
Dear Sharon Thank you for your Feedback I am happy to hear that our staff was friendly and professional, I will pass this feedback on to the team as it is always nice to hear positive feedback Many Thanks Kayleigh Practice Manager
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Review titled Great Service
Rated 5 stars out of 5
by Veronica Cooksey - Posted on 30 November 2023
Even though there’s a shortage of staff, they are very polite and professional. I always receive a great service. Thank you for listening!
Visited November 2023
Review titled Bilborough Medical Centre
Replied on 06 December 2023
Dear Veronica Thank you for taking the time to write this review which has been shared with our team Many Thanks Kayleigh Practice Manager
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Review titled Sporting pracrice
Rated 1 star out of 5
by Anonymous - Posted on 29 February 2024
My sister is in such a bad way because of this practice. She has rheumatoid arthritis and started with a rash, leading to blisters. Phone call after phone call for an appointment. Told will refer to dermatology for assessment. Wait no try this come back and see us. Wait no appointments time and time again. Changed doctors sent straight through to dermatology but waiting list. Doctor was disgusted referral had not been done already. Now in excruciating pain, bleeding, multiple bold patches in her head where lost hair due to spreading. All because the practise has failed to refer instantly. Disgusting service!!!!! Dignity and health and well-veing does not matter here. Sat for hours on the phone.
Visited November 2023
Review titled Bilborough Medical Centre
Replied on 29 July 2024
Dear Anonymous, Thank you for your Feedback and apologise for the delay in responding, I am sorry for your poor experience you have received I would like to look into this further for you, If you could either email us on nnicb-nn.bilboroughmc@nhs.net or contact us via phone on 01159292354. Many thanks Kayleigh Practice Manager
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Review titled Great practice and great drs
Rated 5 stars out of 5
by Anonymous - Posted on 29 November 2023
Always have enough time and do a thorough assessment and make time for you , and they make you feel at ease and they’re polite
Visited November 2023
Review titled Bilborough Medical Centre
Replied on 06 December 2023
Dear Patient Thank you for taking the time to post a positive comment, It is lovely to hear we will pass this on to the staff Many Thanks Kayleigh Practice Manager
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Review titled Lovely receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 28 November 2023
I understand alot of people give the reception a bad review however i find the reception team at bilborough and assarts farm such a delight! They are friendly and truly try to help. I understand there are limited appointments and with thousands of patients its not always easy to get one.
Visited November 2023
Review titled Bilborough Medical Centre
Replied on 06 December 2023
Dear Patient Thank you for your feedback, I am pleased the Reception team were able to help you! They work incredibly hard so it is always nice to get positive feedback from patients - I will pass your comments on to them Thanks Kayleigh Practice Manager
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Review titled Never answer the phone
Rated 1 star out of 5
by Anonymous - Posted on 15 September 2023
They never answer the phone and I've had the call terminated on me multiple times after the phone was picked up for less than a second.
Visited September 2023
Review titled Bilborough Medical Centre
Replied on 18 September 2023
Dear Patient So sorry you are experiencing difficulties getting through on the phone line, it is extremely busy, we recommend calling at quiet periods 2-5 if non urgent, unfortunately the feedback has come through as anonymous, I would like to speak further could you please leave your details at reception, so we can investigate into the times you were calling, Thank-you for your valid feedback we are always trying to improve the service of the phone lines, we have recently employed a further 2 additional staff members to join the busy phone lines in the hope to decrease the wait times at certain times of the day. Kind Regards, Bilborough Medical Centre
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Review titled Telephones
Rated 1 star out of 5
by ANGELA - Posted on 21 June 2023
I have tried to call to make an appointment and was caller number one for 50 minutes!!! Had to give up in the end as at work! Absolutely disgusting that you can never get through or see a Doctor!!
Visited June 2023
Review titled Bilborough Medical Centre
Replied on 05 September 2023
Dear Angela Thank you for taking the time to leave us your feedback. Our phones lines are exceptionally busy, receiving in the region of 700 calls in a day. This means people are waiting in queues for longer than we would like. On top of this we have recently identified an issue with our phone lines, which is resulting in people being cut off after a long time on hold. Please be assured we are working to rectify this as quickly as we can. If you would like to discuss this further, please contact the practice manager on 0115 9292354, or you can e-mail to nnicb-nn.bilboroughmc@nhs.net Best Wishes Bilborough Medical Centre
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Review titled really poor
Rated 1 star out of 5
by Anonymous - Posted on 08 February 2023
i received a call at 5pm the night before asking me to attend the practice in the morning to collect my prescription for insulin. i arrive to collect it and my prescription couldn’t be found. i am asked to wait. after waiting almost 40 minutes i approach the counter to be told the prescription has to be reprinted and cannot be signed until the end of the day. i am not working from home the following days. i hardly use the nhs but having to do as i am pregnant. it really isn’t good enough.
Visited February 2023
Review titled Bilborough Medical Centre
Replied on 05 September 2023
Dear Patient Thank-you for taking the time to share your feedback. We apologise for the service you have recently received, you are correct this isn't good enough. We have noted all of the comments and concerns you have expressed in your post and please be assured the concerns you have mentioned will be discussed at the practice meeting, We do recognise how frustrating this incident must of been and again can only apologise for your ordeal that day. Best Wishes Bilborough Medical Centre