Bilborough Medical Centre
48 Bracebridge Drive, Nottingham, NG8 4PNContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Bilborough Medical Centre.
Reviews
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Review titled Good practice
Rated 5 stars out of 5
by Keith Scott - Posted on 25 January 2024
Very clear answers on results very well spoken very nice to talk to. Very helpful. Putting me through to the right clinic
Visited January 2024
Review titled Bilborough Medical Centre
Replied on 29 July 2024
Dear Keith Thank you for taking the time to leave a review. We're pleased to hear you find your experiences with our Clinical Team extremely helpful and informative. We'll be sure to share this review amongst the team and in particular with our clinical team Many thanks Kayleigh Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 19 January 2024
Considerable experience and friendly, the people who attended to me were quite professional with their job and I like it.
Visited January 2024
Review titled Bilborough Medical Centre
Replied on 29 July 2024
Dear Anonymous Thank-you for your kind feedback, we really do value your words, its tough at present for all general practice staff, but we try always to support and care for our patients in the best way we can. Many thanks Kayleigh Practice Manager
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Review titled a good practice
Rated 5 stars out of 5
by Debbie - Posted on 06 January 2024
Staff are really helpful, no issues with getting an appointment. Lots of parking and a very clean surgery.
Visited January 2024
Review titled Bilborough Medical Centre
Replied on 29 July 2024
Dear Debbie Thank you for taking the time to leave a review. We're pleased to hear you you find your experiences at the practice extremely helpful and informative. We'll be sure to share this review amongst the team. Many thanks Kayleigh Practice Manager
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Review titled Felt dismissed.
Rated 3 stars out of 5
by Anonymous - Posted on 19 January 2024
Whilst having a standard intimate procedure I raised concerns about pain/discomfort which I have never had previously and felt this was quickly dismissed. Yes the procedure is quick; but I have been left with ongoing discomfort and slight bleeding today. Perhaps listening to a patient who knows their own body & what is not usual to them; should be taken more seriously.
Visited January 2024
Review titled Bilborough Medical Centre
Replied on 29 July 2024
Dear Anonymous Firstly thank you for your review and apologise there has been a delay in responding, I am sorry for your poor experience and would like to look into this more detail for you, If you could either email in on nnicb-nn.bilboroughmc@nhs.net or contact us on 0115 9292354 Many thanks Kayleigh Practice Manager
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Review titled Fantastic reception team
Rated 5 stars out of 5
by Patricia Anne Cresham - Posted on 08 January 2024
Wonderful experience today, arrived at surgery at 07.66, all appointments gone at 8.08, spoke to receptionist who was dealing with two gps being off sick & said she would get a gp to ring me, had a phone call from gp @ 15.15, who was lovelyl listened to me, and advised me ……. Had a really great experience today. Thankyou so much
Visited January 2024
Review titled Bilborough Medical Centre
Replied on 29 July 2024
Dear Patricia Thank you for taking the time to leave a review. We're pleased to hear you were happy with your recent contact with the practice and that the receptionist went above and beyond to assist with your concerns. We'll be sure to share this review amongst the team and in particular the receptionist who helped you. Many thanks Kayleigh Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Tyler Bs mum - Posted on 07 December 2023
Great drs always have time for you and always listen to your concerns I’m so grateful for them , always listen when I’m worried about my son and always start medication asap
Visited December 2023
Review titled Bilborough Medical Centre
Replied on 29 July 2024
Dear Tyler Bs Mum Thank-you for your lovely feedback, I shall pass this on to the team, we value your feedback it really does make a difference to feel appreciated for all the staff try to do to care in the best possible way for our patients Many thanks Kayleigh Practice Manager
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Review titled Good service
Rated 5 stars out of 5
by Laura Welbourn - Posted on 04 December 2023
I feel like i left today’s appointment feeling like we might be getting somewhere thank you for arranging the X-ray and thank you for listening to me about my issues
Visited December 2023
Review titled Bilborough Medical Centre
Replied on 06 December 2023
Dear Laura, Thank you for taking the time to write this comment, I am glad to hear this, I have passed this onto the Clinician you had seen Many Thanks Kayleigh Practice Manager
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Review titled Reasonable practice
Rated 4 stars out of 5
by sharon - Posted on 07 December 2023
My visit was ok. Friendly receptionist. Nurse was very professional and pleasant. The practice had put up a Christmas tree to get in the Christmas spirit.
Visited December 2023
Review titled Bilborough Medical Centre
Replied on 08 February 2024
Dear Sharon Thank you for your Feedback I am happy to hear that our staff was friendly and professional, I will pass this feedback on to the team as it is always nice to hear positive feedback Many Thanks Kayleigh Practice Manager
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Review titled Great Service
Rated 5 stars out of 5
by Veronica Cooksey - Posted on 30 November 2023
Even though there’s a shortage of staff, they are very polite and professional. I always receive a great service. Thank you for listening!
Visited November 2023
Review titled Bilborough Medical Centre
Replied on 06 December 2023
Dear Veronica Thank you for taking the time to write this review which has been shared with our team Many Thanks Kayleigh Practice Manager
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Review titled Sporting pracrice
Rated 1 star out of 5
by Anonymous - Posted on 29 February 2024
My sister is in such a bad way because of this practice. She has rheumatoid arthritis and started with a rash, leading to blisters. Phone call after phone call for an appointment. Told will refer to dermatology for assessment. Wait no try this come back and see us. Wait no appointments time and time again. Changed doctors sent straight through to dermatology but waiting list. Doctor was disgusted referral had not been done already. Now in excruciating pain, bleeding, multiple bold patches in her head where lost hair due to spreading. All because the practise has failed to refer instantly. Disgusting service!!!!! Dignity and health and well-veing does not matter here. Sat for hours on the phone.
Visited November 2023
Review titled Bilborough Medical Centre
Replied on 29 July 2024
Dear Anonymous, Thank you for your Feedback and apologise for the delay in responding, I am sorry for your poor experience you have received I would like to look into this further for you, If you could either email us on nnicb-nn.bilboroughmc@nhs.net or contact us via phone on 01159292354. Many thanks Kayleigh Practice Manager