Bilborough Medical Centre
48 Bracebridge Drive, Nottingham, NG8 4PNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Don’t bother.
Rated 1 star out of 5
by Debra - Posted on 23 February 2023
Rang the surgery yesterday asking to make an appointment to see Dr, I have to wait 5 weeks to be seen. Although it isn’t urgent, still shocking to have to wait 5 weeks to see a Dr. Will be looking to move surgery’s.
Visited February 2023
Review titled Bilborough Medical Centre
Replied on 05 September 2023
Dear Debra Thank you for taking the time to leave your feedback about your experience. Achieving the balance between pre-bookable and on the day appointments is challenging for all practices. We would like to investigate your experience to see how your feedback could help improve our service. Please contact the practice manager on 0115 9292354, or you can e-mail to nnicb-nn.bilboroughmc@nhs.net Best wishes Bilborough Medical Centre
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 17 January 2023
I am writing to express my disappointment with the service provided by Bilborough Medical Centre. Specifically, I have found the reception team to be unprofessional and lazy. On multiple occasions, I have witnessed them ignoring incoming phone calls and, on at least one occasion, I have had the phone hung up on me. While I have had positive experiences with the doctors and nurses at the medical centre, the reception team's behaviour is unacceptable and a significant hindrance to the overall quality of care provided by the facility. I strongly recommend that the reception team be revamped or replaced with a more professional group, or that regular spot checks be conducted to ensure that they are meeting the appropriate standards of behaviour.
Visited January 2023
Review titled Bilborough Medical Centre
Replied on 04 May 2023
Dear Patient, Thank you for taking the time to leave your feedback. Firstly please let me apologise for the delay in responding to your review, I am now the Practice Manager at Bilborough Medical Centre. The behaviour you describe is not what we would want patients at the practice to experience, I am sorry that it happened to you. Some customer service training has already taken place with our reception and administration teams and we will endeavour to undertake further training and spot checks to ensure standards improve. Should you wish to talk to me directly please email nnicb-nn.bilboroughmc@nhs.net and I will get back to you. With best wishes Kayleigh
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Review titled Disappointing lack of care
Rated 2 stars out of 5
by Andrew Glaves - Posted on 11 December 2022
Tried to get an appointment for my 14-year-old daughter 3 times in the last week. 'Come back at 8.00 o'clock in the morning' is not a reasonable response. When we do go back at 7.50am we are still turned away! Had to spend 6 hours waiting in A&E instead. I understand you are busy, particularly in December, but the queuing system is utterly broken. You really need to do something about it. I cannot, in good faith, recommend that treatment, or lack of, to anyone at the moment.
Visited December 2022
Review titled Bilborough Medical Centre
Replied on 04 May 2023
Dear Andrew, Thank you for taking the time to leave your feedback. Firstly please let me apologise for the delay in responding to your review, I am now the Practice Manager at Bilborough Medical Centre. I’m sorry to hear your experience in December 2022 didn’t meet your expectations. Our urgent on the day appointments are release at 8am, but as you acknowledge demand outweighs supply most days. We are constantly reviewing the structure of our appointment availability to try and increase capacity through a multidisciplinary approach that offers patients appointments with the most appropriate person for their needs. Patient experience and feedback is an important part of making improvements in general practice and I would welcome talking to you about your experience and identifying where we could make further improvements. Please call the practice and leave a message for me to call you back or email nnicb-nn.bilboroughmc@nhs.net. Best wishes Kayleigh
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Review titled Very disappointed
Rated 1 star out of 5
by Anonymous - Posted on 16 December 2022
I'm really disappointed about this surgery.Lack of staff,rude and unprepared.They don't know nothing.They put you to ring every single day at 8 o'clock just to pick the phone after 40 mins and let you know they don't have any appointments.You can't even book an appointment in 2 weeks time.The receptionist very rude and unhelpful.I don't recommend at all.
Visited December 2022
Review titled Bilborough Medical Centre
Replied on 05 September 2023
Dear Patient Thank you for taking the time to leave your feedback about your experience. Achieving the balance between pre-bookable and on the day appointments is challenging for all practices. We would like to investigate your experience to see how your feedback could help improve our service. As we cannot identify you from your review, please contact the practice manager on 0115 9292354, or you can e-mail to nnicb-nn.bilboroughmc@nhs.net Best wishes Bilborough Medical Centre