Billinge Medical Practice
Recreation Drive, Billinge, Wigan, Lancashire, WN5 7LYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Greatly improved practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 September 2024
The staff dealt with my enquiry promptly very professionally and in a friendly manner by all. Booked in on the screen as you go in with no problems
Visited September 2024
Review titled Billinge Medical Practice
Replied on 23 September 2024
Dear Patient, Thank you for taking the time to provide us with your feedback. We sincerely appreciate your kind words and are delighted to hear about your positive experience at Billinge Medical Practice. At Billinge Medical Practice, we strive to provide exceptional care and service to all our patients. Your feedback serves as a motivation for our dedicated team, who work tirelessly to ensure your well-being and satisfaction. We are committed to continuously improving our services and taking your feedback into consideration. Your input helps us understand our strengths and areas for growth, allowing us to deliver the best possible care to our patients. Once again, thank you for your valuable feedback. Kind regards, Erika Howell Managing Partner
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Review titled Reassurance was given when I met my GP
by Michelle - Posted on 20 September 2024
The family unit has undergone some quite complex medical issues over the past couple of years that have required a little more compassion and reassurance. When meeting my GP for the first time, It was great, I felt listened to and reassured. He objected to me travelling a heck of a distance to another hospital but I validated my reasons and showed me empathy. I wasn't judged, or disregarded as some silly middle-aged woman seen or heard enough. I explained the medical issues and he said " I will have to read my medical notes more in-depth next time!" From a patient that suffers from anxiety and depression that gave me so much peace. I am also a mum who has a child with quite a few complex issues, and who struggles sometimes, life is so fast-paced. Recently I rang the surgery and discussed my concerns regarding a family matter and it was acted on immediately. Again, that member of the family was listened to and he has followed every test available to him to help him and overall give coping mechanisms to stay in work. Overall, it was effective team work, I sincerely thank you for doing what I asked. Sometimes it just the little things we need to be mindful of in order to move forward improving our quality of life, Thank you!
Visited September 2024
Review titled Billinge Medical Practice
Replied on 20 September 2024
Dear Michelle, Thank you for taking the time to provide us with your feedback. We sincerely appreciate your kind words and are delighted to hear about your positive experience at Billinge Medical Practice. At Billinge Medical Practice, we strive to provide exceptional care and service to all our patients. Your feedback serves as a motivation for our dedicated team, who work tirelessly to ensure your well-being and satisfaction. We are committed to continuously improving our services and taking your feedback into consideration. Your input helps us understand our strengths and areas for growth, allowing us to deliver the best possible care to our patients. Once again, thank you for your valuable feedback. Kind regards, Erika Howell Managing Partner
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 26 September 2024
I attended today for my annual health review. The health professional I saw was profession and caring. He took the time to explain and reassure.
Visited September 2024
Review titled Billinge Medical Practice
Replied on 29 September 2024
Dear Patient, Thank you for taking the time to provide us with your feedback. We sincerely appreciate your kind words and are delighted to hear about your positive experience at Billinge Medical Practice. At Billinge Medical Practice, we strive to provide exceptional care and service to all our patients. Your feedback serves as a motivation for our dedicated team, who work tirelessly to ensure your well-being and satisfaction. We are committed to continuously improving our services and taking your feedback into consideration. Your input helps us understand our strengths and areas for growth, allowing us to deliver the best possible care to our patients. Once again, thank you for your valuable feedback. Kind regards, Erika Howell Managing Partner
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Review titled Positive Experience
Rated 5 stars out of 5
by Anonymous - Posted on 28 September 2024
I am relatively new to billinge medical practice however all communication I have had so far has been very efficient. The reception team have been wonderful in returning calls / helping with any issues / arranging appointments to suit myself & registering my new born son (This was not the case with my previous GP surgery) Everyone I have spoken to has been very friendly & knowledgeable. The actual appointments I have also had have been positive too, I felt heard and all questions were answered. I left feeling confident with the GP’s I had spoken too. Overall very happy with my decision to move.
Visited September 2024
Review titled Billinge Medical Practice
Replied on 29 September 2024
Dear Patient, Thank you for taking the time to provide us with your feedback. We sincerely appreciate your kind words and are delighted to hear about your positive experience at Billinge Medical Practice. At Billinge Medical Practice, we strive to provide exceptional care and service to all our patients. Your feedback serves as a motivation for our dedicated team, who work tirelessly to ensure your well-being and satisfaction. We are committed to continuously improving our services and taking your feedback into consideration. Your input helps us understand our strengths and areas for growth, allowing us to deliver the best possible care to our patients. Once again, thank you for your valuable feedback. Kind regards, Erika Howell Managing Partner
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Review titled Hugely improved practice
Rated 5 stars out of 5
by Beth H - Posted on 18 September 2024
I sent an online msg requesting a sick note regarding knee pain, to permit special travel arrangements at work. Doctor called me with 15 mins to discuss, agreed to write the letter but said she didn't believe I should live with chronic pain, so also referred me for xrays, and scheduled a telephone follow up. Less than a month later I have formal diagnosis and treatment plan. Really wonderful service.
Visited September 2024
Review titled Billinge Medical Practice
Replied on 18 September 2024
Dear Beth, Thank you for taking the time to provide us with your feedback. We sincerely appreciate your kind words and are delighted to hear about your positive experience at Billinge Medical Practice. At Billinge Medical Practice, we strive to provide exceptional care and service to all our patients. Your feedback serves as a motivation for our dedicated team, who work tirelessly to ensure your well-being and satisfaction. We are committed to continuously improving our services and taking your feedback into consideration. Your input helps us understand our strengths and areas for growth, allowing us to deliver the best possible care to our patients. Once again, thank you for your valuable feedback. Kind regards, Erika Howell Managing Partner
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Review titled Great practice
Rated 5 stars out of 5
by Linda howsrd - Posted on 25 September 2024
The doctor was wondferful very friendly and professional and put me at ease immediately and dealt with my problems efficiently
Visited September 2024
Review titled Billinge Medical Practice
Replied on 25 September 2024
Dear Linda, Thank you for taking the time to provide us with your feedback. We sincerely appreciate your kind words and are delighted to hear about your positive experience at Billinge Medical Practice. At Billinge Medical Practice, we strive to provide exceptional care and service to all our patients. Your feedback serves as a motivation for our dedicated team, who work tirelessly to ensure your well-being and satisfaction. We are committed to continuously improving our services and taking your feedback into consideration. Your input helps us understand our strengths and areas for growth, allowing us to deliver the best possible care to our patients. Once again, thank you for your valuable feedback. Kind regards, Erika Howell Managing Partner
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Review titled Great Practice since take over
Rated 5 stars out of 5
by Anonymous - Posted on 20 September 2024
GP was very knowledgeable and explained everything regarding my symptoms so i could understand. Staff were very helpful when i was unable to use the book in screen. Would definitely recommend the surgery to my family
Visited July 2024
Review titled Billinge Medical Practice
Replied on 20 September 2024
Dear Patient, Thank you for taking the time to provide us with your feedback. We sincerely appreciate your kind words and are delighted to hear about your positive experience at Billinge Medical Practice. At Billinge Medical Practice, we strive to provide exceptional care and service to all our patients. Your feedback serves as a motivation for our dedicated team, who work tirelessly to ensure your well-being and satisfaction. We are committed to continuously improving our services and taking your feedback into consideration. Your input helps us understand our strengths and areas for growth, allowing us to deliver the best possible care to our patients. Once again, thank you for your valuable feedback. Kind regards, Erika Howell Managing Partner
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Review titled Caring and Helpful Practice
Rated 5 stars out of 5
by Ann Marie Prayle - Posted on 22 July 2024
My experience today at Billinge Medical Centre was excellent. The male Nurse Associate who attended to me was most caring and professional and I have to say huge thank you for the help I received in such an efficient manner. Also the Receptionist was very helpful.
Visited July 2024
Review titled Billinge Medical Practice
Replied on 18 September 2024
Dear Ann Marie, Thank you for taking the time to provide us with your feedback. We sincerely appreciate your kind words and are delighted to hear about your positive experience at Billinge Medical Practice. At Billinge Medical Practice, we strive to provide exceptional care and service to all our patients. Your feedback serves as a motivation for our dedicated team, who work tirelessly to ensure your well-being and satisfaction. We are committed to continuously improving our services and taking your feedback into consideration. Your input helps us understand our strengths and areas for growth, allowing us to deliver the best possible care to our patients. Once again, thank you for your valuable feedback. Kind regards, Erika Howell Managing Partner
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Review titled Excellent Practice
Rated 5 stars out of 5
by Mr Keith Bott - Posted on 19 June 2024
Really friendly Staff . Excellent Doctor. My Appointment today was on time and a Really good experience . This surgery has turned around from being one of the worst in St Helens to one of the best.
Visited June 2024
Review titled Billinge Medical Practice
Replied on 01 July 2024
Dear Keith, Thank you for taking the time to provide us with your feedback. We sincerely appreciate your kind words and are delighted to hear about your positive experience at Billinge Medical Practice. At Billinge Medical Practice, we strive to provide exceptional care and service to all our patients. Your feedback serves as a motivation for our dedicated team, who work tirelessly to ensure your well-being and satisfaction. We are committed to continuously improving our services and taking your feedback into consideration. Your input helps us understand our strengths and areas for growth, allowing us to deliver the best possible care to our patients. Once again, thank you for your valuable feedback. Kind regards, Erika Howell Managing Partner
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Review titled Good appointment
Rated 4 stars out of 5
by Mrs E Fairclough - Posted on 28 June 2024
I attended the surgery on Wednesday 26th June. I was seen my a nurse practitioner. The member of staff was professional, friendly and supportive of needs. Overall a good experience.
Visited June 2024
Review titled Billinge Medical Practice
Replied on 01 July 2024
Dear Mrs Fairclough, Thank you for taking the time to provide us with your feedback. We sincerely appreciate your kind words and are delighted to hear about your positive experience at Billinge Medical Practice. At Billinge Medical Practice, we strive to provide exceptional care and service to all our patients. Your feedback serves as a motivation for our dedicated team, who work tirelessly to ensure your well-being and satisfaction. We are committed to continuously improving our services and taking your feedback into consideration. Your input helps us understand our strengths and areas for growth, allowing us to deliver the best possible care to our patients. Once again, thank you for your valuable feedback. Kind regards, Erika Howell Managing Partner