Binfield Surgery
Binfield H&C Centre, Wood Lane, Binfield, RG42 4EXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Feeling let down
Rated 3 stars out of 5
by Anonymous - Posted on 22 February 2023
I have supported this surgery for 17 years now but getting appointments is sometimes impossible despite one of the GPs assuring me everyone who phones after 8am can get a same day appointment. This morning I was on the phone from 8.01 until finally at almost 9am told I was No 1 in the queue and answered only to be told there were no appointments left as shortage of doctors. What a waste of an hour and very distressing. Told to phone again tomorrow but I shan't waste my time and will just get on with it. When is this surgery going to catch up with others who I hear, can book online??? So disappointed.
Visited February 2023
Review titled Binfield Surgery
Replied on 24 February 2023
Thank you for your feedback. We had a new telephone system installed in the Practice last week and have been experiencing a few technical problems while we configure this to best suit the Practice and our patients. We have taken on board patient feedback, and have altered the system slightly, working within the barriers allowed. Hopefully these changes will give patients a better experience from hereon. Thank you for bearing with us whist we have implemented the changes. Kind regards, Marie Hobden, Practice Manager
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Review titled Excellent response
Rated 4 stars out of 5
by jtsenior - Posted on 01 July 2023
Rang on a Monday in January to obtain a referral letter to arrange for private carpal tunnel syndrome surgery. The doctor I spoke to, asked me to visit Binfield Surgery, on Wednesday to discuss the request. At the consultation he recommended I had injections first before surgery, which I agreed to. He gave me the injections there and then. As a result I have not had to have surgery. The condition has improved progressively, as he said would be the case.
Visited January 2023
Review titled Binfield Surgery
Replied on 03 July 2023
Thank you so much for leaving a 4* review following your recent experience at Binfield Surgery. I shall ensure I pass on your kind words and feedback. Kind regards. Marie Cousins, Practice Manager
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Review titled Mis-managed my Appointment !
Rated 1 star out of 5
by Adam Taylor - Posted on 20 December 2022
Firstly I have been a patient in this surgery since I was in infancy school. So for almost 35 years. During that time the surgery has always provided me with amazing care and have always offered me the support I need no matter what the issue or problem. I have recorded a chain of events which extend over a 36 hour window. 8am / 19th December - I Called at 8am to book an appointment. I was unable to get through but accept they are busy so decided to wait and try once the lines are less congested. 10:30am / 19th December - I called again and managed to speak to a receptionist who said to go online and use clinic services to get an appointment for the following day. I did this and received a notification via text message to confirm this had been received. 8am / 20th December - I managed to get through and spoke to one of the reception team again. I confirmed my details and said I had registered via the clinic services as advised. I was confirmed to be in Doctors call list for the day. 1:30pm / 20th - I had not received a call by this time and understandably was very concerned so called and spoke to another receptionist yet again. My appointment was found but confirmed for Friday. I questioned this as that was not what was agreed on my earlier call. It was then advised an error had occurred as someone else with the same name as me was on the system. I was then assured I would be getting a call. 5pm / 20th - Still no call and I am now growing increasingly concerned. I picked up the phone once more and spoke to someone else. Once again my appointment was not found and the receptionist who I spoke too earlier needed to be spoken too to confirm whilst I was on hold. I questioned whether the appointment was actually arranged as by now I was sceptical and nervous. I was assured that I was on Doctors list once again and that he does call after 6:30pm so had nothing to worry about. So it’s now 8:30pm on the 20th Dec and I have not been called despite all the assurances from the team and all the phone calls above. I have been very let down by the surgery and the staff. I appreciate how busy everyone is but if someone calls 3 times you can see they are need of some support / advice.
Visited December 2022
Review titled Binfield Surgery
Replied on 21 December 2022
Dear Mr Taylor Your complaint was received via the practice and this has been replied to by the Practice Manager. Your Klinik online consultation was put on the Doctors list for actioning, but we do advise patients that this isn't normally actioned the same day.
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Review titled Poor response
Rated 2 stars out of 5
by Anonymous - Posted on 28 December 2022
I am newly registered with this practice. I phoned this morning as have a problem all over Christmas about which I am concerned. I was told the phone call could not be completed. What does this mean?? I am beginning to wonder if I have made the right move. I only changed because I am 90 yrs old and could walk to the surgery rather than having to drive.
Visited December 2022
Review titled Binfield Surgery
Replied on 03 January 2023
I am sorry to read your review. Should you wish your experience be looked into in more detail and have the opportunity to discuss your dissatisfaction further, then please email me directly at marie.hobden@nhs.net and I shall respond accordingly. Kind Regards. Marie Hobden, Practice Manager
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Review titled Terrible telephone booking system
Rated 1 star out of 5
by Anonymous - Posted on 04 November 2022
I waited 45 minutes on the phone to try and secure an appointment only to be told there were none. Why waste people’s time - surely there must be a way of informing people waiting that there are no appointments. The person who answered the call was very polite, but it’s still a terrible system. I’ve had numerous bad experiences over many years with poor or non diagnoses from GPs. There have been good locums on occasion but by and large I try to avoid contact as much as possible.
Visited November 2022
Review titled Binfield Surgery
Replied on 07 November 2022
I am sorry to read your review. Should you wish your experience be looked into in more detail and have the opportunity to discuss your dissatisfaction further, then please email me directly at marie.hobden@nhs.net and I shall respond accordingly. Kind Regards. Marie Hobden, Practice Manager
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Review titled Rubbish appointment system
Rated 1 star out of 5
by Jane Worsnop - Posted on 28 November 2022
Failing to get an appointment by phone - long wait in the queue and no appointments left - I read the online instructions and tried to do it through the NHS app which involved resetting my password. No appointments through the app. Can I email you? Phoning is a lottery at the best of times. I don't need an appointment the same day but I do need an appointment!
Visited November 2022
Review titled Binfield Surgery
Replied on 01 December 2022
Dear Mrs Worsnop Thank you for your review. Binfield Surgery, like other practices are dealing with a high demand of patient calls at the present moment in time. We advise patients to call the surgery at 8am for a consultation with a clinician that same day. Once all appointments for the day have been allocated, we advise patients to complete an online consultation via our website through Klinik, call 111 if they require a medically urgent appointment or call back the next working day at 8am. Unfortunately, no appointments can be booked via the NHS app. Should you require any further information, please do not hesitate to contact me directly at marie.hobden@nhs.net Kind regards, Marie Hobden, Practice Manager
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Review titled Poor appointment system
Rated 1 star out of 5
by Anonymous - Posted on 14 November 2022
Hi, Have phoned several times today from 8am to book an appointment but always told "Your call cannot be completed, call back later". Then cut-off. Must be a better way!
Visited November 2022
Review titled Binfield Surgery
Replied on 14 November 2022
I am sorry to read your review. Should you wish your experience be looked into in more detail and have the opportunity to discuss your dissatisfaction further, then please email me directly at marie.hobden@nhs.net and I shall respond accordingly. Kind Regards. Marie Hobden, Practice Manager