Binfield Surgery
Binfield Health & Community Centre, Wood Lane, Binfield, Bracknell, RG42 4EXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor response
Rated 2 stars out of 5
by Anonymous - Posted on 28 December 2022
I am newly registered with this practice. I phoned this morning as have a problem all over Christmas about which I am concerned. I was told the phone call could not be completed. What does this mean?? I am beginning to wonder if I have made the right move. I only changed because I am 90 yrs old and could walk to the surgery rather than having to drive.
Visited December 2022
Review titled Binfield Surgery
Replied on 03 January 2023
I am sorry to read your review. Should you wish your experience be looked into in more detail and have the opportunity to discuss your dissatisfaction further, then please email me directly at marie.hobden@nhs.net and I shall respond accordingly. Kind Regards. Marie Hobden, Practice Manager
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Review titled Terrible telephone booking system
Rated 1 star out of 5
by Anonymous - Posted on 04 November 2022
I waited 45 minutes on the phone to try and secure an appointment only to be told there were none. Why waste people’s time - surely there must be a way of informing people waiting that there are no appointments. The person who answered the call was very polite, but it’s still a terrible system. I’ve had numerous bad experiences over many years with poor or non diagnoses from GPs. There have been good locums on occasion but by and large I try to avoid contact as much as possible.
Visited November 2022
Review titled Binfield Surgery
Replied on 07 November 2022
I am sorry to read your review. Should you wish your experience be looked into in more detail and have the opportunity to discuss your dissatisfaction further, then please email me directly at marie.hobden@nhs.net and I shall respond accordingly. Kind Regards. Marie Hobden, Practice Manager
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Review titled Rubbish appointment system
Rated 1 star out of 5
by Jane Worsnop - Posted on 28 November 2022
Failing to get an appointment by phone - long wait in the queue and no appointments left - I read the online instructions and tried to do it through the NHS app which involved resetting my password. No appointments through the app. Can I email you? Phoning is a lottery at the best of times. I don't need an appointment the same day but I do need an appointment!
Visited November 2022
Review titled Binfield Surgery
Replied on 01 December 2022
Dear Mrs Worsnop Thank you for your review. Binfield Surgery, like other practices are dealing with a high demand of patient calls at the present moment in time. We advise patients to call the surgery at 8am for a consultation with a clinician that same day. Once all appointments for the day have been allocated, we advise patients to complete an online consultation via our website through Klinik, call 111 if they require a medically urgent appointment or call back the next working day at 8am. Unfortunately, no appointments can be booked via the NHS app. Should you require any further information, please do not hesitate to contact me directly at marie.hobden@nhs.net Kind regards, Marie Hobden, Practice Manager
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Review titled Poor appointment system
Rated 1 star out of 5
by Anonymous - Posted on 14 November 2022
Hi, Have phoned several times today from 8am to book an appointment but always told "Your call cannot be completed, call back later". Then cut-off. Must be a better way!
Visited November 2022
Review titled Binfield Surgery
Replied on 14 November 2022
I am sorry to read your review. Should you wish your experience be looked into in more detail and have the opportunity to discuss your dissatisfaction further, then please email me directly at marie.hobden@nhs.net and I shall respond accordingly. Kind Regards. Marie Hobden, Practice Manager