Birchwood Medical Practice
Wick Road, Bristol, BS4 4HUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent practice
Rated 5 stars out of 5
by Susie - Posted on 02 October 2024
10/10 for your service today. Call answered promptly kind & helpful receptionist, call back from lovely nurse practitioner within 2hrs & a prescription sent out to the chemist straight away. Thank you I’ve always had the best of care on the infrequent times I have needed to contact you.
Visited October 2024
Birchwood Medical Practice has not yet replied.
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Review titled Great receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 30 September 2024
Spoke to the older grey haired lady this morning who couldn’t have been more helpful. She understood the situation and acted promptly and efficiently resulting in my husband seeing the nurse the same day.
Visited September 2024
Birchwood Medical Practice has not yet replied.
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Review titled Terrible Practice - Avoid!
Rated 1 star out of 5
by Anonymous - Posted on 13 September 2024
I appreciate the struggles within the NHS at the moment and the Drs I have seen at this practice are always very nice. However, the reception staff are incredibly rude, unhelpful and come across very uncaring - for which I think there is no excuse. I have had continuous problems over the years with this surgery, which is often not easy to resolve with the reception team. I've been told incorrect appointment times for my children which has meant I have missed appointments. Sadly this has happened on more than one occasion. We have received phone calls to discuss diabetes results about another patient (No-one in our household has diabetes). Recently, based on a recommendation from NHS 111, we took our daughter to an out of hours GP at another practice. At this appointment the Dr took a urine sample and advised this would need further testing at the lab, so to drop it off at our practice the next day. This sample included written notes from the GP we saw regarding the results. After dropping the sample off, I received a phone call a few hours later to advise that they couldn't find the sample. This was left where the receptionist advised (in a sample box on the wall) but rather than apologise it was insinuated that I hadn't put this in the correct place and that I would need to provide another sample. However, when explaining that not only have they lost the sample, but also the written notes from the out of hours GP we saw, I was told that this only included my daughters name and date of birth - which is not the case. Luckily, due to previous errors experienced at this practice and my lack of trust in them, I took a photo of these notes on my phone as back-up. I appreciate mistakes are made, but the fact that they have been unable to admit responsibility for a mistake they have made, or even apologise, is very disappointing. When asking for a complaints number / procedure to raise this I was told by the receptionist that they didn't have one. When I said I have spoken to the Practice Manager on a previous occasion about another mistake, they noted my number on a piece of paper for a call back. I'm very doubtful this will make it over to Practice Manager. I do try to avoid this practice as much as I can, often using health insurance to be seen privately but sadly, they cannot be avoided for everything.
Visited September 2024
Birchwood Medical Practice has not yet replied.
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Review titled Helpful, kind and informative
Rated 5 stars out of 5
by Cam - Posted on 19 September 2024
Lately I've needed to speak to my GP a few times, as well as the practice nurse, and I'm reminded how lucky I am to have Birchwood practice on my doorstep. I've felt well supported and properly informed - not only by the practitioners, but with the administrative staff, who are always so kind, friendly and helpful. I have nothing but appreciation for the Birchwood team, based on my experiences so far :)
Visited September 2024
Birchwood Medical Practice has not yet replied.
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Review titled Good practice
Rated 3 stars out of 5
by Anonymous - Posted on 23 August 2024
Great doctors service once getting an appointment !!had a little experience getting the medication I needed .. HRT !! But once explained I needed it before I went on holiday and asked to speak with the practice manager I got a telephone appointment straight away !! It’s worth booking appointments in advance if you know you’re running low on medication !! Can’t get to visit the doctors face to face anymore which is a shame !! But when eventually speaking to the doctor must say she was amazing and was the manager !!!
Visited August 2024
Birchwood Medical Practice has not yet replied.
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Review titled Prepared for battle I didn't need to fight
Rated 4 stars out of 5
by Anonymous - Posted on 01 August 2024
My telephone consultation this morning was something I could only have dreamt of. The GP I spoke to was knowledgeable about the issue and signposted and referred me without me having to fight. I feel listened to and heard and I could not be more relieved. My previous appointments at this practice have been similar. I have nothing but praise for this practice.
Visited August 2024
Review titled Birchwood Medical Practice
Replied on 01 August 2024
We are so sorry that you thought it would be a battle and so relieved that it was not. Thank you for taking the time to share your experience. The practice is always upskilling GPs with education in multiple health areas so we can support our patients better and we are pleased this has helped you today. Best wishes Debra Spencer Practice Manager
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Review titled Brilliant Practice
Rated 5 stars out of 5
by Anonymous - Posted on 01 July 2024
The receptions are helpful and very courteous, even when they are under a lot of pressure. I experienced them dealing with a queue of people and handling difficult situations whilst still keeping a calm and gracious demeanour.
Visited July 2024
Review titled Birchwood Medical Practice
Replied on 23 July 2024
Thank you so much for your kind words. When people are poorly they are usually at their worst; our understanding and compassion towards them makes it easier to be more patient. Thank you for noticing this in our team's behaviour as we know they really do try. Kind regards Debra Spencer Practice Manager
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Review titled Fantastic example of how the NHS should work
Rated 5 stars out of 5
by Charlotte Toogood - Posted on 23 July 2024
No appointment but a walk in after work with my inner ear on fire. The receptionist was incredibly helpful and I saw the on-call doctor within 25 minutes of walking in. Now have appropriate medication and all done within an hour of turning up at the surgery. This is not always the service that I have experienced with this practice but today they were universally excellent. Thank you Birchwood
Visited July 2024
Review titled Birchwood Medical Practice
Replied on 23 July 2024
Dear Charlotte, The team are incredibly pleased that you took the time to provide us with feedback online. They were so happy they could help you as ear pain is one of the worst pains to have. You are correct that we cannot always do this due to high demand, but we do it as much as possible. I have shared your review already and it's feedback like this which drives them to continue to try and deliver excellence at every interaction - thank you. Kind regards (and hope you feel much better soon) Debra Spencer Practice Manager
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Review titled Best practice ever had!
Rated 5 stars out of 5
by Robert Luzar - Posted on 24 June 2024
I am very happy with Birchwood Medical Practice. Best practice I've had so far. I've been registered with them for over six years. I have consistently had great experiences with them. Recently, I needed an emergency appointment and, within 15 minutes (from the call, with no waiting time, to seeing them in person), I saw my GP and got the care I needed. I completely recommend Birchwood to anyone in the neighborhood.
Visited June 2024
Review titled Birchwood Medical Practice
Replied on 01 July 2024
Dear Robert, Thank you for sharing your experience and recommending Birchwood. We cannot thank you enough for your kind words which have a truly positive impact on the team. We look forward to continuing to help you in the future. Kind regards Debra Spencer Practice Manager
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Review titled Above and beyond
Rated 5 stars out of 5
by Kim Atkins - Posted on 30 April 2024
After an accident at work which required stitches, the treatment room at the practice were removing stitches, checking the wound and ‘dressing’ accordingly . It required two visits but , due to a huge work load, the appointment for the second visit would have been quite a way in advance. The health care assistant being aware that this would be very difficult for me due to my work schedule, arranged to start earlier than her contracted hours in order to suit me. The work ethic, professionalism and kind nature of this HCA was second to none and deserves to be recognised. After reading this, they know who they are and I wanted to express my gratitude and thanks for putting yourself out for me and for the great work in getting me back on track. Finally, we are all responsible for documenting problems and bad service but we’re not so quick to document the service which goes above and beyond and the experience I had did just that.. Many thanks again 🙏🏼
Visited April 2024
Review titled Birchwood Medical Practice
Replied on 01 May 2024
Hi Kim - thank you for taking the time to provide a full and thorough review with such lovely feedback for our team member. She did indeed go above and beyond and we are very pleased this was so helpful to you. We certainly value her in our team. For the benefit of other patients, we must also be clear this specific situation was exceptional - for health and safety reasons it is not usual to see patients when the building is closed. Thank you once again and we hope we can continue to support you. Your review has had a really positive impact and we appreciate this very much. Kind regards Debra Spencer Practice Manager