Black Country Family Practice
Neptune Health Park, Sedgley Road West, Tipton, West Midlands, DY4 8PXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice
Rated 2 stars out of 5
by Elizabeth - Posted on 19 December 2024
Staff were polite and friendly. Could do with signage has I was new to this practice and needed to ask where to go
Visited December 2024
Review titled Black Country Family Practice
Replied on 20 December 2024
Dear Elizabeth, Thank you for taking the time to leave the Practice a review. Kind regards Frankie Patient Experience Team
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 13 December 2024
Dctr I spoke to was really nice. But the receptionist I spoke to was rude. I did not like the way she spoke to me. She needs to learn manners when talking to people. She was indian.
Visited December 2024
Review titled Black Country Family Practice
Replied on 20 December 2024
Dear Patient, Thank you for your positive review. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards, Frankie Patient Experience Team
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Review titled Extremely helpful
Rated 5 stars out of 5
by Kim Bailey - Posted on 28 November 2024
I called with a problem and it was dealt with superbly, with a thorough explanation and a very lovely manner. Thank you.
Visited November 2024
Review titled Black Country Family Practice
Replied on 29 November 2024
Dear Kim, Thank you for your review. We are so pleased to see that you are happy with our services. Kind regards Frankie Patient Experience Team
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Review titled Great practice
Rated 5 stars out of 5
by Louise smith - Posted on 12 November 2024
Went to doctors as was not well saw me and examined me said I needed antibiotics. Told me to go back next week if no better
Visited November 2024
Review titled Black Country Family Practice
Replied on 14 November 2024
Dear Louise, Thank you for your review. We are so pleased to see that you are happy with our services. Kind regards Frankie Patient Experience Team
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Review titled No Face to Dace appointments
Rated 1 star out of 5
by Anonymous - Posted on 05 November 2024
My 4 year old Grandson has had a bad cough for weeks was given 2 inhaler and steroids but getting worse my daughter in law called today and was told to give him cough mixture? So if steroids and inhalers don't work the solution is cough mixture? This practice is getting worse by the day
Visited November 2024
Review titled Black Country Family Practice
Replied on 14 November 2024
Dear Patient, I am sorry that when you contacted the surgery you could not be offered a face to face appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Unfortunately we are not able to offer above this limited demand as we must ensure patient safety. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Frankie Patient Experience Team
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Review titled A great help
Rated 4 stars out of 5
by Stephen Ilsley - Posted on 01 October 2024
The nurse who attended me was very helpful and efficient. Seemed to know quite a lot and gave great advice
Visited October 2024
Review titled Black Country Family Practice
Replied on 21 October 2024
Dear Stephen, We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Frankie Patient Experience Team
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Review titled Great Practice
Rated 5 stars out of 5
by Maria Stella D'Amario - Posted on 08 October 2024
The Lady at the phone was kind and helpful. She helped me to complete a form on the website. I really appreciated hel support. Thank you
Visited October 2024
Review titled Black Country Family Practice
Replied on 21 October 2024
Dear Maria, We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Frankie Patient Experience Team
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Review titled Poor process and Disorganised
Rated 2 stars out of 5
by Anonymous - Posted on 21 October 2024
Apart from the receptionists who are always accommodating and understanding, very unhappy about the clinical process of this practice. It looks like the communication between each care professional is broken. I have been without meds for over a week my repeat prescription should have been updated the moment my F2F visit with the GP or the Pharmacist should have done their job properly and updated my prescription. Ordered a repeat prescription last week also left a note for the GP requesting these it looks like it was ignored or not read as can see this medication has not been ordered. I rely heavily on my NHS App than the actual practice. Fed up of having to call every month to ask for my repeat prescriptions. Also practice need to update their phone message and be honest with the patient. Automated message first recorded as COVID for a long time even when the pandemic subsided and now changed to Staff sickness, how is a patent supposed to feel confident in the practices hands? Patient care doesn’t seem to be the priority for this practice!
Visited October 2024
Review titled Black Country Family Practice
Replied on 31 October 2024
Dear Patient, Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Frankie Patient Experience Team
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Review titled Amazing nurse
Rated 5 stars out of 5
by Chloe - Posted on 22 October 2024
I visited the practice today for my first ever smear test. I was very nervous to have this done however as soon as I met with the nurse, she instantly made me feel at ease. We had a lovely informative chat before I had the procedure. She explained to me throughout all the steps which would be taking place and made me feel so comfortable. Before I knew it, the smear test was over. I 100% recommend for all women to have your smear tests! The nurse did wonderful with me and you honestly have nothing to worry about, thank you so much.
Visited October 2024
Review titled Black Country Family Practice
Replied on 31 October 2024
Dear Chloe, We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Frankie Patient Experience Team
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 October 2024
Experience with the GP went well would recommend . It’s a great gp surgery . I’m new to the practice and haven’t had any problems so far
Visited October 2024
Review titled Black Country Family Practice
Replied on 31 October 2024
Dear Patient, Thank you for your review. We are so pleased to see that you are happy with our services. Frankie Patient Experience Team