Black Country Family Practice
Neptune Health Park, Sedgley Road West, Tipton, West Midlands, DY4 8PXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Lovely nurse
Rated 4 stars out of 5
by Lisa Thomas - Posted on 11 February 2023
Had a smear test and nurse was very informative and professional. Rang for appointment and was given a Saturday appointment the same week.
Visited February 2023
Review titled Black Country Family Practice
Replied on 15 February 2023
Dear Lisa Thomas We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Terrible appointment service
Rated 1 star out of 5
by Anonymous - Posted on 16 March 2023
Absolutely terrible service when booking an appointment. Tells everyone to call at 8am then you’re placed in a queue of over 30 every time!! By the time the calls answered all appointments are gone. Couldn’t get through last week so I went into the surgery. Reception quite abrupt, told me to call at 8am the following morning, I explained I’ve done this numerous times and cannot get through! Her reply sorry I can’t help!!!No one in the waiting area though if you visit the surgery? Also cannot hear the phones or see if they’re being answered as they are kept out of view! Convienient!! This surgery has a very bad reputation with local people, wish I’d have joined another surgery. I’ve now got a few health conditions which I believe could have been dealt with or even avoided if I’d have been given an appointment in the past with a GP! Very let down by this practice. Why is no one doing anything about it?? Bad reviews online and inspection reports state it needs improving???!
Visited February 2023
Review titled Black Country Family Practice
Replied on 12 May 2023
Dear Patient I am sorry to see that you have struggled to contact the Practice via the telephone. We are currently experiencing increased demand on our telephone lines and our care navigation team has been working very hard to answer calls under the additional pressure. I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Patient Experience Team
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Review titled Not very good
Rated 2 stars out of 5
by Anonymous - Posted on 17 February 2023
Phoned at 8.10 for a call back got it at 9.30 to be told by a rude receptionist there was no appointment available and to ring 111 for advice. What is the point of call back if this is all you get
Visited February 2023
Review titled Black Country Family Practice
Replied on 28 February 2023
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Routine smear test
Rated 5 stars out of 5
by Naomi - Posted on 03 January 2023
There's very little that's glamorous about having a smear test, lets face it no one wants to be asked to drop their pants and lay there frog legged. The experience I had today was by far the most comfortable, I felt relaxed, the nurse kept me engaged in conversation, it was quick, pain free but could literally save lives. Having known someone personally who had cervical cancer, I know oh so well of how important it is to have your routine smears. If like me life gets so busy and you keep putting it off, don't put it off any more. It was literally no longer than 10 minutes, didn't hurt and I really wish I'd have gone sooner. Thank you to the nurse for how comfortable she made the whole process, today has definitely filled me with confidence that the next time I'm due I won't put it off. There's even a useful text service you can use to book in at a time that's convenient.
Visited January 2023
Review titled Black Country Family Practice
Replied on 06 January 2023
Dear Naomi Thank you so much for your positive comments. It is a pleasure to receive your feedback and I will ensure it is shared with the team. Kind regards Patient Experience Team
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Review titled Contact
Rated 1 star out of 5
by Dennis France - Posted on 01 February 2023
Can't get in touch by phone no matter what time of day & whichever option I try (1 to 4 ) always above 30 in the queue, no point having 4 options
Visited January 2023
Review titled Black Country Family Practice
Replied on 15 February 2023
Dear Denise France I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Great nurses
Rated 5 stars out of 5
by Anonymous - Posted on 31 January 2023
Pleasant nurse explained everything totally so it could be understood and explained she would ring when results come through
Visited January 2023
Review titled Black Country Family Practice
Replied on 31 January 2023
Thank you for your positive feedback regarding the service you have received at our practice, it is appreciated. Kind regards Debra Practice Manager
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Review titled Feeling angry
Rated 2 stars out of 5
by Kathleen Margaret Cleaver - Posted on 23 January 2023
If you can get to see a gp or nurse you get the best treatment. But...... Been trying to get an appointment for a week calling from 8am, but 3 times over the last week I've got to no12/14 in queue after nearly an Hours waiting for the phone to go dead. I have just got off phone again!! after 50 mins for once again to get to no12 and the phone goes dead. I am not going to bother no more !!!!!!!!!!
Visited January 2023
Review titled Black Country Family Practice
Replied on 15 February 2023
Dear Kathleen Margaret Cleaver I am sorry to see that you have struggled to contact the Practice via the telephone. We are currently experiencing increased demand on our telephone lines and our patient services team has been working very hard to answer calls under the additional pressure. I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. Kind regards Patient Experience Team
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Review titled Great nurse review
Rated 5 stars out of 5
by Anonymous - Posted on 23 December 2022
Had a smear test with a lovely nurse who explained everything in detail & was very reassuring on 20/12/22 at 11am. Made me feel at ease- compliments to the nurse & the receptionist who was very welcoming.
Visited December 2022
Review titled Black Country Family Practice
Replied on 06 January 2023
Dear Patient We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled No appointments
Rated 1 star out of 5
by Anonymous - Posted on 05 December 2022
Rubbish phone system. Over hour and half left waiting to still not get an appointment, and still get told call back at 8 tomorrow. Pre book appointments never seen to exist either.
Visited December 2022
Review titled Black Country Family Practice
Replied on 06 December 2022
Dear Patient I am sorry to see that you have struggled to contact the Practice via the telephone. We are currently experiencing increased demand on our telephone lines and our patient services team has been working very hard to answer calls under the additional pressure. I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Patient Experience Team
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Review titled Great Practice
Rated 5 stars out of 5
by Lyn Griffin - Posted on 28 December 2022
From the first port of call the receptionists always efficient and can't do enough for you The Doctors and practitioner nurses are so professional and will try there best for you
Visited December 2022
Review titled Black Country Family Practice
Replied on 06 January 2023
Dear Lyn Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team