Black Country Family Practice
Neptune Health Park, Sedgley Road West, Tipton, West Midlands, DY4 8PXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled The Practice to be proud of
Rated 5 stars out of 5
by Doctor Lachman Dayani - Posted on 28 November 2022
They are extremely helpful. Nothing is too much trouble for them. You can ask them any question without worrying
Visited November 2022
Review titled Black Country Family Practice
Replied on 06 December 2022
Dear Dr Dayani Thank you so much for your positive comments. It is a pleasure to receive your feedback and I will ensure it is shared with the team. Kind regards Patient Experience Team
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Review titled Great Nurse
Rated 5 stars out of 5
by Marta Zaborowska - Posted on 08 November 2022
I had my smear test at the Clinic. I must say my experience from previous other clinic was really bad and I was scared but this time I haven't even felt anything and the lady was really really nice. Made my experience really good.
Visited November 2022
Review titled Black Country Family Practice
Replied on 11 November 2022
The nurse involved in your care, really appreciates your feedback. Thank you for taking the time to provide the review. Kind regards and best wishes Debra Debra Petrie-Dolphin Practice Manager
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Review titled Modern Practice Plus
Rated 4 stars out of 5
by Bee Kay - Posted on 27 October 2022
Overall this is a good gp practice. Plus blood tests , x ray services and physio ! I have been registered here for many years. I have never had any problems with the doctors or nurses. Some of them have been and are great. I think that their telephone system could be improved but I imagine that other similar practices have same problems. Getting an appointment is difficult especially since covid. It must be difficult as I know that number of people is constantly increasing. There were options previously of using online booking system - options of video call with a doctor - Pushdoctor etc. It’s impossible for everyone to call at 8am to get same day appointment.You don’t always need to see a gp the same day so I feel there should be options for advance booking. It’s great that blood tests / xray services and physiotherapists are available here on site. I’m not aware of any other local practices that offer these services. I have had to use all of them and it’s saved treks to hospital. Thank you to all the staff. It also really helps me that there is a pharmacy in the same building- I know it’s totally separate to the Black Country Family Practice.
Visited October 2022
Review titled Black Country Family Practice
Replied on 03 November 2022
Dear Bee Kay Thank you for your positive comments and feedback. I am very glad that you have found the services the Practice offers to be useful. We understand that it can be difficult to contact via telephone as there is such a high demand on the telephone lines and our services. We are constantly looking for ways to improve this and appreciate your suggestion of having online bookable appointments with advanced booking. Thank you for taking the time to leave feedback. Kind regards Patient Experience Team
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Review titled Frustrating
Rated 1 star out of 5
by Sharon - Posted on 25 November 2022
Tephoned concerning my son on a Monday at 7.50 to get ahead in line. Telephoned between then and 8 in a queue so pressed call back. After more than an hour no call back. Rung again got answered to be told all app were gone explained waiting a call back !! So how could you have got rid of all app. Explained that my son had some medical issues and needed to be seen by gp even a nurse no apps I asked if we could come down if someone then didn't turn up we could take their place was told it didn't work that was asked then if we could come end of surgery told no we wouldn't be seen. So called 111 took my son to hospital to be diagnosed with Type 1 diabetes and we were very lucky he wasn't in a coma The gp there was furious and all staff at the hospital have commented it is disgusting. We spent a week in hospital and still now we cannot get a gp app.
Visited October 2022
Review titled Black Country Family Practice
Replied on 06 December 2022
Dear Sharon Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. If you would like me to look into this further, please can you contact me via our online website form? The link to the form is below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Helpful advice
Rated 5 stars out of 5
by Helen Fletcher - Posted on 06 September 2022
Phone call consultation, time taken to explain medication and further information sent via text. Very helpful, answered all my questions
Visited September 2022
Review titled Black Country Family Practice
Replied on 21 September 2022
Dear Helen Thank you for taking the time to leave a review of your experience with the Practice. I am very happy to see that you have had a positive experience and the care we strive to delivery to all our patients. Kind regards Anya Burnby Patient Experience Officer
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 05 September 2022
I have been to see the Ashtma nurse a couple of time because I can't use the phone I am hard of hearing so I have asked for face to face appointment she was so lovely and friendly and very helpful
Visited September 2022
Review titled Black Country Family Practice
Replied on 06 September 2022
Thank you for taking the time to provide a positive review about our nurse and the service she provided you. The review is really appreciated by the team. Kind regards Debra Practice Manager