Black Country Family Practice
Neptune Health Park, Sedgley Road West, Tipton, West Midlands, DY4 8PXContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Black Country Family Practice.
Reviews
-
Review titled Rude
Rated 1 star out of 5
by Anonymous - Posted on 11 September 2024
Following two days trying to get an appointment for my husband I was told no appointments try the walk-in after waiting 7 hours still not to be seen re called the surgery to be talked down to by a very rude receptionist who told me to go to the phoenix centre in Wolverhampton as it is GP led this was totally false information as its nurse lead who informed us to call 111 again he had a appointment at the out of hours service with a very nice gp who told us to go back to our gp on Monday for a review of his medication for hypertension. Again after 70+ mins in the phone again guess what no appointments What is happening at this practice the receptionist are extremely rude and donor listen to what we are trying to put across just telling us to ring 111 or the walk in centre tried to explain that we have exhausted all of these avenues but still no joy in getting appointments!!!
Visited September 2024
Review titled Black Country Family Practice
Replied on 20 September 2024
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Kelly Patient Experience Team
-
Review titled Possible Miscommunication
Rated 4 stars out of 5
by Mr Harlow - Posted on 05 September 2024
After a great service regarding my appointment, time seen, minimum wait & also a great service from the receptionist regarding information. I could be missing a doctors note I requested, maybe due to a long explanation to a new doctor from myself, which could have caused this miscommunication. Apart from this, I was happy with every other element.
Visited September 2024
Review titled Black Country Family Practice
Replied on 11 September 2024
Dear Mr Harlow, Thank you for your review. We are so pleased to see that you are happy with our services. Kind regards, Frankie Patient Experience Team
-
Review titled Practice is good
Rated 4 stars out of 5
by Evelyn Giles - Posted on 24 September 2024
The Doctor, I saw this morning was very helpful very kind and very thoughtful He put my mind at rest, so I was pleased
Visited September 2024
Review titled Black Country Family Practice
Replied on 30 September 2024
Dear Evelyn, We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Frankie Patient Experience Team
-
Review titled Great face to face
Rated 3 stars out of 5
by Barry Whitehouse - Posted on 04 September 2024
It was great having face to face consultation which unfortunately is very rare. The nurse was friendly, understanding and informative.
Visited September 2024
Review titled Black Country Family Practice
Replied on 11 September 2024
Dear Barry, We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Frankie Patient Experience Team
-
Review titled Good practice
Rated 4 stars out of 5
by Jenkins David - Posted on 08 August 2024
I attended today for a diabetes review. My nurse was very pleasant, professional and thorough, explaining everything clearly to me.
Visited August 2024
Review titled Black Country Family Practice
Replied on 13 August 2024
Dear David, We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Frankie Patient Experience Team
-
Review titled Good Asthma nurse
Rated 3 stars out of 5
by Anonymous - Posted on 22 August 2024
Never met this nurse before but really impressed with the way she was thorough and explained everything so I could understand
Visited August 2024
Review titled Black Country Family Practice
Replied on 28 August 2024
Dear Patient, We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Frankie Patient Experience Team
-
Review titled Very friendly and helpful Pharmacy Team
Rated 4 stars out of 5
by Anonymous - Posted on 22 August 2024
Pharmacy team member was very friendly, helpful and kindly sorted my issue out. It's just frustrating that people's time is wasted in dealing with things that could have been avoided.
Visited August 2024
Review titled Black Country Family Practice
Replied on 28 August 2024
Dear Patient, Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards, Frankie Patient Experience Team
-
Review titled Diabetic review
Rated 4 stars out of 5
by Anonymous - Posted on 16 August 2024
Good consultation. Nice nurse and very helpful. Have regular reviews and always friendly staff. Very good help and advice given from the nurse
Visited August 2024
Review titled Black Country Family Practice
Replied on 21 August 2024
Dear Patient, We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards, Frankie Patient Experience Team
-
Review titled Could be bit better
Rated 4 stars out of 5
by Sarah Brownhill - Posted on 15 August 2024
After weeks I finally got an appointment and the dr was lovely when she told me to come for a f2f appointment and got me sorted straight away
Visited August 2024
Review titled Black Country Family Practice
Replied on 21 August 2024
Dear Sarah, Thank you for your review. We are so pleased to see that you are happy with our services. Kind regards, Frankie Patient Experience Team
-
Review titled Very helpful service
Rated 5 stars out of 5
by Anonymous - Posted on 29 August 2024
After trialing a new medication, this was due to run out so I contacted the GP surgery. After explaining the issue, the receptionist advised that a Pharmacy member of staff would contact me the following morning to discuss this further. As agreed, a member of the Pharmacy team contacted me the following morning. After listening to my concerns and asking about my well being, she explained that she would give me a months worth of the new medication, to continue taking the dosage recommended by the GP and that a member of staff would contact me in 3 weeks time to see how it's going. Very happy with the polite and caring nature of the staff and the organisation in what has been a difficult time for me. Thank you.
Visited August 2024
Review titled Black Country Family Practice
Replied on 30 August 2024
Dear Patient, Thank you for your review. We are so pleased to see that you are happy with our services. Kind regards Frankie Patient Experience Team