Blackthorn Health Centre
Satchell Lane, Hamble, Southampton, Hampshire, SO31 4NQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disappointed
Rated 2 stars out of 5
by Anonymous - Posted on 04 July 2024
I had a telephone call booked from my doctor this morning, it took 2weeks to book this call, unfortunately I missed the call, I tried to phone back immediately but it took ages before I could get through. Receptionist sent a note through to the doctor that I would appreciate she tried again as I really needed to speak to her. Unfortunately she didn’t call back, I have now tried to get another call booked from her only to be told she has no appointments for the next few weeks and is then on holiday, which of course she is entitled too. So because I missed her one call I am now having to wait at least a month. The time is approx for these calls and I did try to have my phone with me but missed this call.
Visited July 2024
Review titled Blackthorn Health Centre
Replied on 08 July 2024
Dear patient, We are sorry that your recent experience with the Practice has been negative. Unfortunately, we are unable to discuss personal complaints further via this platform. However, you are welcome to raise this complaint via the link below and we will investigate this further. https://www.blackthornhealthcentre.co.uk/make-a-complaint Kind regards, Blackthorn Health Centre
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Review titled Curates egg?
Rated 3 stars out of 5
by Curates egg - Posted on 16 July 2024
Had telephone appointment which occurred at time promised, but I had had to wait 3 weeks from first contact to get this, despite having been asked by the surgery to make an appointment to discuss test results. Dr was courteous, efficient , knowledgeable, honest and helpful, having listened to a rather complex set of issues. She appeared open to discussion where appropriate despite her busy schedule. I am left relieved and reassured to have a plan for the way forward but unhappy about the delay in getting an appointment which seems to have become the norm. The delay meant some of the test results were less relevant as well adding to my anxiety.
Visited July 2024
Review titled Blackthorn Health Centre
Replied on 19 July 2024
Dear patient, We are sorry that your recent experience with the Practice has been negative. Unfortunately, we are unable to discuss personal complaints further via this platform. However, you are welcome to raise this complaint via the link below and we will investigate this further. https://www.blackthornhealthcentre.co.uk/make-a-complaint Kind regards, Blackthorn Health Centre
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Review titled Fabulous service
Rated 5 stars out of 5
by C David - Posted on 27 July 2024
Due to the nature of my problem, I visited the practice to make an appointment and was met with a very helpful, accommodating and friendly receptionist. This was followed by a punctual phone call from the GP and wheels were put in motion immediately. I have always had the most accommodating, helpful and friendly response from all the reception staff and I thank them for being so.
Visited July 2024
Blackthorn Health Centre has not yet replied.
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Review titled Very kind and helpful Doctor
Rated 5 stars out of 5
by Anonymous - Posted on 26 July 2024
Had a bit of a scare with my health. I was seen by a very caring and helpful doctor who was so thorough in explaining everything to me and the way forward. Thank you so much for helping me.
Visited July 2024
Blackthorn Health Centre has not yet replied.
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Review titled Great Surgery
Rated 5 stars out of 5
by Glenda Chase - Posted on 08 June 2024
I saw a lovely nurse for my blood test, she was very friendly chatty and looked as if she really enjoyed her work. Extremely professional, an all round good experience. I would also like to add that the receptionist was friendly and very approachable.
Visited June 2024
Review titled Blackthorn Health Centre
Replied on 10 June 2024
Dear Glenda, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 19 June 2024
Phone call appointment with doctor who was helpful with my issue, suggesting online self help group and referral for a scan
Visited June 2024
Review titled Blackthorn Health Centre
Replied on 25 June 2024
Dear patient, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre
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Review titled Steroid Injection
Rated 4 stars out of 5
by Fiona - Posted on 18 June 2024
I was able to get a steroid injection at the surgery as opposed to waiting for orthopaedic choice and having to travel a considerable distance. The doctor was punctual, professional and very considerate and administered the knee injection with minimal discomfort and was amazingly effective at distracting you from the injection. Thank you!
Visited June 2024
Review titled Blackthorn Health Centre
Replied on 19 June 2024
Dear Fiona, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre
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Review titled Listened to my problem.
Rated 4 stars out of 5
by Charles Hunt - Posted on 12 June 2024
Doctor listened, viewed and took on board problem and instituted action and follow up. The hope is that this will significantly improve my quality of life, which after years will be very welcome.
Visited June 2024
Review titled Blackthorn Health Centre
Replied on 13 June 2024
Dear Mr. Hunt, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre
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Review titled Great practice
Rated 5 stars out of 5
by Dan White - Posted on 05 June 2024
I saw the nurse on 040/06/24 @ 10am. She was very positive, kind and helpful. I left her feeling positive, motivated and like she cared.
Visited June 2024
Review titled Blackthorn Health Centre
Replied on 07 June 2024
Dear Dan, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre
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Review titled Can never get an appointment
Rated 1 star out of 5
by Darren - Posted on 15 May 2024
Never any appointments. Just tried to book my 6 year old daughter for an ankle injury but all I was offered was a telephone call (Because it can be examined and she can show where it hurts over the telephone??). Our son was so bad 18 months ago he spent 2 weeks in hospital, but still he couldn't get seen here. We were moved here from Lowford 2 years ago (Where we always had appointments) with the promise of an improved service but quite frankly it's been terrible. The staff are nice but they are put under terrible pressure by the practice having inadequate resources.
Visited May 2024
Review titled Blackthorn Health Centre
Replied on 17 May 2024
Darren, We are sorry that your recent experience with the Practice has been negative. Unfortunately, we are unable to discuss personal complaints further via this platform. However, you are welcome to raise this complaint via the link below and we will investigate this further. https://www.blackthornhealthcentre.co.uk/make-a-complaint Kind regards, Blackthorn Health Centre