Blackthorn Health Centre
Satchell Lane, Hamble, Southampton, Hampshire, SO31 4NQContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Blackthorn Health Centre.
Reviews
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Review titled Good once you get an appointment
Rated 3 stars out of 5
by Robin Taylor-Hunt - Posted on 07 February 2023
I managed to get through after two calls and only 30 minutes of waiting (not bad in post Covid England!) and was amazed to be given an appointment for the following weekday. It was clear that this was unusual as someone had just cancelled. Once at the Surgery, everything was very efficient; seamless check in, a wait of less than 5 minutes, a friendly yet efficient GP giving me a clear path for next steps. Good job!!
Visited February 2023
Review titled Blackthorn Health Centre
Replied on 14 February 2023
Robin, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre
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Review titled Great practice
Rated 5 stars out of 5
by margaret mason, (maggie). - Posted on 07 February 2023
I have been with the practice for a number of years and would not think of changing to any other practice! When needed, they have been there for me! I think the doctors are excellent and all the other staff are courteous and helpful.
Visited February 2023
Review titled Blackthorn Health Centre
Replied on 14 February 2023
Margaret, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre
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Review titled Good experience
Rated 4 stars out of 5
by Anonymous - Posted on 19 January 2023
I was seen on time. The appointment was easy to arrange. Professional nurse gave me my injection after checking who I was and what I was there to receive
Visited January 2023
Review titled Blackthorn Health Centre
Replied on 20 January 2023
Dear patient, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre
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Review titled Great help
Rated 5 stars out of 5
by Emma Hunt - Posted on 12 January 2023
Quick to respond through econsult, quick to get a call back and very understanding gps, helped me with various issues effectively efficiently
Visited January 2023
Review titled Blackthorn Health Centre
Replied on 13 January 2023
Emma, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre
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Review titled Excellent practice,
Rated 5 stars out of 5
by Henry Leslie David Mead - Posted on 22 January 2023
Saw doctor very promptly with first class advice and immediate help with my issue. Consultant booked and confirmed in time promised at Southampton General .Could not wish for anything better.
Visited January 2023
Review titled Blackthorn Health Centre
Replied on 24 January 2023
Henry, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre
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Review titled When Doctors require appointments
Rated 2 stars out of 5
by Anonymous - Posted on 15 January 2023
Hi, I do find it frustrating when a doctor requires you to have an appointment with them. They cannot as range it. Even for on going treatment with hospital. Please allow your doctor who requests you the patient to see them. Then waiting month and having to be told to call back. Knowing full well you won’t get that appointment !
Visited January 2023
Review titled Blackthorn Health Centre
Replied on 19 January 2023
Dear patient, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre
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Review titled Great GP practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2023
I have never struggled to get support from this GP practice, whether that’s through eConsult, telephone or face to face appointments. I have always been contacted or seen within a week (and quicker) depending on what I’ve needed. I can’t fault this practice! Sometimes appointments run behind but never for more than 15 mins, this is not a problem as they’re under so much pressure. Everyone is always polite and friendly.
Visited January 2023
Review titled Blackthorn Health Centre
Replied on 13 January 2023
Dear patient, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre
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Review titled A good experience
Rated 5 stars out of 5
by Anonymous - Posted on 17 January 2023
The nurse was very professional, encouraging and comforting when I went for my pneumonia vaccination. The appointment was on time - no wait.
Visited January 2023
Review titled Blackthorn Health Centre
Replied on 19 January 2023
Dear patient, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre
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Review titled Practice nurses
Rated 5 stars out of 5
by Anonymous - Posted on 21 January 2023
Hey Guys, came yesterday for my 3 monthly B12 and got to say a great big thank you brilliant, on time and so gentle with the injection, wonderful
Visited January 2023
Review titled Blackthorn Health Centre
Replied on 24 January 2023
Dear patient, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre
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Review titled Doing well
Rated 5 stars out of 5
by Anonymous - Posted on 10 January 2023
I have been trying for two months to get a face to face appointment with this specific doctor as I knew my history was familiar to this doctor. In the end I managed it with help and was very happy with the outcome. However the two week window for making face to face appointments with a specific doctor is very frustrating. Every time I rang, aster a very long wait on the telephone. I was told he was fully booked for two weeks and I had to ring back only to get the same response the next time I rang. The result of this was that I had somewhat unsuccessful call backs from locum doctors who. In my opinion were not able to deal with my problem satisfactorily as they did not seem to appreciate my full concerns or my problem over the telephone. This was a waste of their time - and a delay in my treatment. We are asked to see the same doctor whenever possible but this rule about only making appointments two weeks ahead makes this impossible. I love this surgery and believe this rule is not of their making but a general directive. . It needs looking at. Blackthorn is a very good surgery with some fantastic doctors doing an impossible job right now. I have no complaints about them but they need more support like the whole of the NHS.
Visited January 2023
Review titled Blackthorn Health Centre
Replied on 11 January 2023
Dear patient, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre