Bolton Medical Centre
21 Rupert Street, Great Lever, Bolton, Lancashire, BL3 6PYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled A very much improved practice
Rated 5 stars out of 5
by David Macdonald - Posted on 26 July 2023
As always great service everything always explained. The Nurse me and my wife had an appointment with was very helpful explaining what she was doing and why.
Visited July 2023
Review titled Bolton Medical Centre
Replied on 28 July 2023
Dear Patient Thank you for your recent positive review on NHS choices I will share with the wider team. If you would like to discuss further please contact the surgery Kind regards Leela Wall Practice Manager Bolton Medical Centre
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Review titled Staff are so friendly and polite
Rated 5 stars out of 5
by Anonymous - Posted on 24 July 2023
Came to the surgery and they was two lovely young ladies on and the made me feel really welcome!I was seen so quick the appointment wasn’t rushed!really lovely practice
Visited July 2023
Review titled Bolton Medical Centre
Replied on 28 July 2023
Dear Patient Thank you for your recent positive review on NHS choices I will share with the wider team. If you would like to discuss further please contact the surgery Kind regards Leela Wall Practice Manager Bolton Medical Centre
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Review titled Mixed review
Rated 3 stars out of 5
by Anonymous - Posted on 12 July 2023
doctors/Nurses etc fine (if you can get an appointment) reception staff sit talking badly about other patients, the plastic screen around reception is not sound proof and the staff need reminding of this, 5 of us in the waiting room heard them talking badly about other patients. Reception staff speak to you like dirt on their shoe and advise on medication etc like a GP, would be interesting to see if reception staff are qualified to advise such detail before you’ve seen a GP. Before reception staff make someone look/feel stupid for not reading the sign about checking in on the touch screen maybe they should remember some people are different and could be dyslexic, suffering with mental health, anxiety, have processing problems etc, very concerning to listen to the way people are spoken to by reception.
Visited June 2023
Review titled Bolton Medical Centre
Replied on 14 July 2023
Dear Patient, Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. Please can you contact the surgery on 01204 463900 and ask to speak with the Assistant Practice Manager providing your full details so we can investigate this matter for you. Kind regards L Wall Practice Manager
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Review titled Treatment disgusting
Rated 1 star out of 5
by Scott - Posted on 20 May 2023
Long term disabled ordered my repeat morphine and never got it went to surgery to find out and they said I need a medication review come back on Mon to speak to doc and this was on a Friday so now I'm in extreme pain waiting on more surgery and iv got no pain relief to take and nowhere to go for help do not register with this doc they even been in paper for messing priscritions about with people and they doing it again
Visited May 2023
Review titled Bolton Medical Centre
Replied on 22 May 2023
Dear Mr Scott, Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. Please can you contact the surgery on 01204 463900 and ask to speak with the Assistant Practice Manager providing your full details so we can investigate this matter for you. Kind regards L Wall Practice Manager
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Review titled Not Good
Rated 3 stars out of 5
by Paul Atkinson - Posted on 21 March 2023
Went to counter and was asked how she can help me, I proceeded to tell her my appointment time and who with, she immediately dismissed me and palmed me off to the self checkin where I told her I prefer human interaction but just got funny looks, as a result of this I forgot to give her a new prescription from the hospital for new heart tablets so I still need to go back, not really much point employing her if she wants me to do her job for her.
Visited March 2023
Review titled Bolton Medical Centre
Replied on 24 March 2023
Dear Mr Atkinson, Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. Please can you contact the surgery on 01204 463900 and ask to speak with the Assistant Practice Manager providing your full details so we can investigate this matter for you. Kind regards L Wall Practice Manager
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Review titled Shocking practice
Rated 1 star out of 5
by Anonymous - Posted on 15 February 2023
This practice is an absolute shambles!! Over 110 phone calls the practice and no answer on the phones, This isn't the first time and won't be the last time, Also prescriptions are never done on time or are "Forgotten/Left off
Visited February 2023
Review titled Bolton Medical Centre
Replied on 16 February 2023
Dear Patient, Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. Please can you contact the surgery on 01204 463900 and ask to speak with the Assistant Practice Manager providing your full details so we can investigate this matter for you. Kind regards L Wall Practice Manager
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Review titled Thanks
Rated 5 stars out of 5
by Sammy Gene - Posted on 30 January 2023
Just a short note of thanks to the receptionist who helped with transport for my elderly uncle. Really caring and went above and beyond my expectations Sam
Visited January 2023
Review titled Bolton Medical Centre
Replied on 30 January 2023
Dear Sammy Thank you for your recent positive review on NHS choices. We will share your comments with the wider team. If you would like to discuss further please contact the practice. Kind regards Leela Wall Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 December 2022
No waiting around In and out within minutes Bloodiest the best I have had In and out blood taken No aching arm or bruise thankyou
Visited December 2022
Review titled Bolton Medical Centre
Replied on 23 December 2022
Dear Patient Thank you for your recent positive review on NHS choices I will share with the wider team. If you would like to discuss further please contact the surgery Kind regards Leela Wall Practice Manager
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Review titled Diabetes Treatment
Rated 5 stars out of 5
by Alan Atherton - Posted on 20 December 2022
Blood pressure and weight taken plus Bloods for the diabetic centre and Bolton Medical Centre. A diabetic foot check was offered but I declined. The nurse was very professional and caring right from the outset I was at ease and cared for. Thank you so much for a truly painless visit.
Visited December 2022
Review titled Bolton Medical Centre
Replied on 23 December 2022
Dear Alan Thank you for your recent positive review on NHS choices I will share with the wider team. If you would like to discuss further please contact the surgery Kind regards Leela Wall Practice Manager
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Review titled Extremely Poor
Rated 1 star out of 5
by Anonymous - Posted on 28 November 2022
been ill for quite some time now, GP's just send you in circles for the same blood tests over and over again, do not listen at all and give a very unwelcome vibe. They sound like they just want to get rid of you and constantly cut you off, if it is on your record you suffer with mental health issues the GP should surely see this and allow you to actually speak. once again fobbed off with another appointment which is nearly 3 weeks away and made to feel like i could not discuss what i actually called for. GP called 20 mins early caught me off guard anxiety through the roof, appointment lasted 6 mins and most of this was GP cutting me off. yes the surgeries are under immense pressure but i have another 3 weeks of suffering feeling like i have just been brushed off once again and not able to speak for myself. very deflatng speaking to these GP's. Reception team and nurses always very friendly and great.
Visited November 2022
Review titled Bolton Medical Centre
Replied on 29 November 2022
Dear Patient, Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. Please can you urgently contact the surgery on 01204 463900 and ask to speak with the Assistant Practice Manager providing your full details so we can investigate this matter for you. Kind regards L Wall Practice Manager