Bolton Medical Centre
21 Rupert Street, Great Lever, Bolton, Lancashire, BL3 6PYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disgusting processes
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2023
Waited weeks for an appointment, waited all day for a telephone appointment because apparently face to face doesn’t exist now unless the doctor see’s fit, gone over my appointment time by 3 hours, doctor is “slightly” behind but will call within 2 hours. Next pre bookable end of December !! I’d love to know how some of the reviews are getting same day appointments!!
Visited November 2022
Review titled Bolton Medical Centre
Replied on 16 November 2023
Dear Patient Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. Please can you contact the surgery on 01204 463900 and ask to speak with the Assistant Practice Manager providing your full details so we can investigate this matter for you. Kind regards L Wall Practice Manager
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Review titled Not a great
Rated 1 star out of 5
by Marion Hunt - Posted on 28 November 2022
I had an appointment this morning with the nurse for some results only to find the nurse was not in on arrival in time for my appointment I was told by the receptionist they had rung my mobile and home phone to tell the appointment was cancelled but couldn’t get me I was at home all morning and the house phone never rung neither did my mobile which was with me all morning, I also had a text at 08.01am to say I had an appointment today, they offered me another appointment with a doctor for the 15 Dec seeing has the results of my bloods were from July this year I told them to cancel the appointment as I should have been told before now if there was anything wrong with my blood results,
Visited November 2022
Review titled Bolton Medical Centre
Replied on 29 November 2022
Dear Marion, Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. Please can you urgently contact the surgery on 01204 463900 and ask to speak with the Assistant Practice Manager providing your full details so we can investigate this matter for you. Kind regards L Wall Practice Manager
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Review titled So far so great
Rated 5 stars out of 5
by Sajida Khan - Posted on 08 October 2022
I have changed my GP practice to Bolton medical centre, this surgery seems best and all the staff has been very great and helpful. MyGp App is very useful to use, can book appointments easily instead of waiting in a queue on phone, Doctors Nurses, Reception staff all the team is great so far, Thank you everyone. Very oositive experience. Keep it up.
Visited October 2022
Review titled Bolton Medical Centre
Replied on 11 October 2022
Dear Sajida Thank you for your recent positive review on NHS choices I will share with the wider team. If you would like to discuss further please contact the surgery Kind regards Leela Wall Practice Manager
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Review titled Efficient practice
Rated 4 stars out of 5
by Peter Willacy - Posted on 20 October 2022
Reception welcoming and confirmed my details and checked and confirmed reason for attending and directed to correct person.Treatment given with little delay.
Visited October 2022
Review titled Bolton Medical Centre
Replied on 21 October 2022
Dear Peter Thank you for your recent positive review on NHS choices. We will share your comments with the wider team. If you would like to discuss further please contact the practice. Kind regards Leela Wall Practice Manager
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 13 October 2022
Had an appointment for a flu injection which had been cancelled by the practice once turned up 5 minutes early waited for a further 35 minutes had to leave to pick my grandson up given another appointment 2weeks later
Visited October 2022
Review titled Bolton Medical Centre
Replied on 14 October 2022
Dear Patient, Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. Please can you urgently contact the surgery on 01204 463900 and ask to speak with the Assistant Practice Manager providing your full details so we can investigate this matter for you. Kind regards L Wall Practice Manager
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Review titled Good service by nurse
Rated 5 stars out of 5
by Paul W - Posted on 11 October 2022
Went for my review today had a vaccination and weight taken whilst there. Good experienc. Would recommend
Visited September 2022
Review titled Bolton Medical Centre
Replied on 11 October 2022
Dear Paul Thank you for your recent positive review on NHS choices I will share with the wider team. If you would like to discuss further please contact the surgery Kind regards Leela Wall Practice Manager
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Review titled Horrible practice
Rated 1 star out of 5
by Anonymous - Posted on 01 October 2022
Takes so long to get an appt and once u do the doctors are so unsympathetic and do not take you seriously it’s been so long I’ve had issues which probably have a simple solution but take so long for doctors to do anything about it I appreciate how hard it is for these nhs staff but it’s unfair for patients to be treated like this.
Visited September 2022
Review titled Bolton Medical Centre
Replied on 11 October 2022
Dear Patient, Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. Please call the practice on 01204 463900 and ask to speak with the Practice Manager providing your full details so we can investigate this matter for you. Kind regards Leela Wall Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 September 2022
Nurse was really kind and welcoming. The nurse explained everything properly. She also explained what we have to do next.
Visited September 2022
Review titled Bolton Medical Centre
Replied on 11 October 2022
Dear Patient Thank you for your recent positive review on NHS choices I will share with the wider team. If you would like to discuss further please contact the surgery Kind regards Leela Wall Practice Manager
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Review titled Nurse Appointment
Rated 4 stars out of 5
by Anonymous - Posted on 22 September 2022
I saw one of the practice nurses and the appointment was good. The nurse was very friendly and courteous. More importantly the sample taking of blood was painless😀.
Visited September 2022
Review titled Bolton Medical Centre
Replied on 11 October 2022
Dear Patient Thank you for your recent positive review on NHS choices I will share with the wider team. If you would like to discuss further please contact the surgery Kind regards Leela Wall Practice Manager
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Review titled Bad practice
Rated 1 star out of 5
by Tracey - Posted on 22 September 2022
I contacted the surgery this morning to make 2 appointments. One for the physiotherapist and the other for the GP. Was told to ring back next week as they hadn't uploaded October's work sheet. This is unacceptable. I am ill and need to see a doctor and I was in essence told no, you will have to ring back next week. As a war pensioner who's suffering I cannot believe what was said to me. It is hard enough to get an appointment.
Visited September 2022
Review titled Bolton Medical Centre
Replied on 11 October 2022
Dear Tracey , Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. Please call the practice on 01204 463900 and ask to speak with the Practice Manager providing your full details so we can investigate this matter for you. Kind regards Leela Wall Practice Manager