Boothstown Medical Centre
Parr Bridge H&W Centre, Parr Bridge Retail Park, Mosley Common Road, Manchester, M29 8RZContact details and opening times
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Reviews
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Review titled Doctors are wonderful, Receptionists are awful
Rated 4 stars out of 5
by Anonymous - Posted on 17 October 2024
I have had a consistently positive experience with the medical professionals at Boothstown Medical. My dissatisfaction, however, is solely directed at the reception staff, whose conduct is in stark contrast to the exemplary service provided by the doctors. It is deeply regrettable that the behavior of these receptionists has necessitated this one-star review. The receptionists at this practice present a significant obstacle to patients seeking medical assistance, and their communication skills are alarmingly deficient. They would greatly benefit from thorough training, not only in effective communication but also in embodying the core values of the National Health Service, which prioritises respect, care, and inclusivity for all patients. In the waiting area, these individuals display a shocking lack of discretion. They fail to lower their voices when discussing confidential matters, broadcasting private information across the room with no regard for patient dignity. This behavior is unacceptable and unprofessional. A particularly troubling encounter occurred when I requested a doctor referral for my child to see a dentist at Salford Gateway. The receptionist, with unwarranted confidence, dismissed my request, insisting that doctors do not make such referrals for dental treatment, despite contradictory information from Salford Gateway staff. When I sought clarification or the opportunity to speak with a doctor, she refused outright, showing neither empathy nor a willingness to assist in resolving the conflicting advice. Furthermore, the receptionists demonstrate a blatant disregard for patients requiring reasonable adjustments, especially those with disabilities. As someone with autism, I requested assistance with the triage system, only to be met with the dismissive question, “Can you not do it yourself?” This choice of words and tone was disheartening, reflecting a profound lack of sensitivity. There was also an incident where my child’s appointment was mistakenly canceled by a receptionist, who initially blamed me for the cancellation. After an unnecessary and heated exchange, it was revealed that the error was entirely on her part. While she later apologised, the manner in which she handled the situation—creating a public scene before quietly admitting her mistake—was deeply unprofessional and disrespectful. The reception team at Boothstown Medical is woefully lacking in both professionalism and respect. If these individuals are so dissatisfied with their roles, I urge them to take steps to improve their attitude and the quality of care they provide. Should they find themselves unable to do so, I would strongly suggest they consider alternative employment, as their current performance is detrimental to the practice and the patients it serves.
Visited October 2024
Review titled Boothstown Medical Centre
Replied on 17 October 2024
Dear Anonymous, Thank you for taking to write about your recent experience and sharing your frustration regarding the reception staff at Boothstown Medical Centre, especially given the positive care that you have received from the medical professionals. It is important that the entire team value and respect the care the NHS promotes. Thank you for sharing your concerns about confidentiality, communication and sensitivity to patients’ needs. It is crucial that our reception team handle sensitive information discreetly and respond empathetically when assisting all patients, particularly when assisting patients who may require additional support. Sharing your feedback is essential in order for the Practice to reflect and change. Your feedback will be shared with the team for reflection. Thank you for taking the time to articulate your experience. Please contact the Practice where we can discuss if there are any reasonable adjustments that we need to make regarding your care. Kind regards Sharon Schofield, Practice Manager
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Review titled Appointment waiting time.
Rated 1 star out of 5
by Anonymous - Posted on 24 October 2024
Still awaiting an appointment which will be 6 weeks on Tuesday. This is not acceptable and contrary to your policies on patient care. My ask my gp appointment is still open even after I asked again after 4 weeks.
Visited September 2024
Review titled Boothstown Medical Centre
Replied on 26 October 2024
Dear Anonymous, I'm sorry to hear about the delay in your appointment. I understand how frustrating this can be. General Practice is currently under significant pressure, which can sometimes lead to longer waiting times for appointments. Please contact the practice directly to discuss your situation and give us more details i.e. who you are waiting for an appointment to see, so that we can look into this for you. Kind regards Sharon Schofield, Practice Manager
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Review titled Not worth one!
Rated 1 star out of 5
by Anonymous - Posted on 01 May 2024
They won’t give me the time of day! Even though the delay (3 weeks) to get an appointment was their fault! And because of this delay they won’t discuss my Sons results of his Urgent X-Ray!! If I hadn’t called I wouldn’t have known!!😡 to say I’m angry is an understatement.
Visited May 2024
Review titled Boothstown Medical Centre
Replied on 02 May 2024
Dear Patient, Thank you for taking the time to leave your feedback. We apologise for any inconvenience we may have caused you, however, we are unable to discuss adult children's results with parents without their consent. Once consent has been obtained then the results can be discussed. If you wish to discuss this further please contact the practice. Kind Regards Sharon Schofield, Practice Manager
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Review titled Worst Practice Ever
Rated 1 star out of 5
by Anonymous - Posted on 12 April 2024
We joined the practice because it was local after moving into the area. From day 1, I received really bad service from rude reception staff who are not only rude when you attend, the e-mails reflect the same. I requested an appointment at the beginning of February, to this day, I have never received an appointment. Except, when I mentioned I was a veteran, they had a last minute one that I couldn't attend due to work commitments. Since then another 2 months on, still never heard anything. Received snotty emails when you email direct and not through MyGP. When you phone they tell you to go through my GP. I have a few symptoms that I wish to see a GP about, all possible linked... Who knows...however at this surgery, you can only discuss one problem and then you have to make another appointment for each problem you have!!??? I've seen one doctor at this place, she also wasn't very polite. The only positive review is for the practice nurse, who is lovely, very friendly, polite. A breath of fresh air compared to others. The practice contacted me saying they had been trying to contact me. I've received no missed calls, no voicemails and nothing on my GP. Funny that they can email be though to tell me this when they know I have just transferred to another surgery. Good luck to anyone joining this place. Over 3 months and not seen a GP. Don't know what would happen if I fell ill as I'm a single mum. They don't even adhere to the veterans policy either. I don't usually leave reviews but this needed one.
Visited April 2024
Review titled Boothstown Medical Centre
Replied on 18 April 2024
Dear Anonymous, Thank you for taking the time to write your review. I am sorry that you felt unable to contact the practice directly to discuss the issues that you had. Examples of the e-mails that you felt were snotty could have been looked into and addressed. As could the attitude of the GP that you saw. We are a veteran friendly practice and, as you know, can refer veterans for priority NHS treatment for any condition related to their service. This includes assessment , treatment, aids and appliances for conditions accepted as being due to your service. We wish you all the best for the future. Kind regards Sharon Schofield, Practice Manager
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Review titled Terrible experience
Rated 1 star out of 5
by Molly - Posted on 27 March 2024
I suffer with very bad mental health it’s impossible to get an appointment they always tell you to go on to their ask my gp but yet they are never online i seen a local doctor who asked me 3 questions and then prescribed me with a months worth of medication without following through with a full assessment I have just been waiting for 30 minutes on the phone for them to tell me they can’t do me an appointment ,I rather wait multiple hours in A&E where somthing and someone will help me then carry on waisting my time with this doctors .terrible service
Visited March 2024
Review titled Boothstown Medical Centre
Replied on 28 March 2024
Dear Molly, Thank you for taking the time to write your review. We take on board and value all feedback. I have read your comments and reviewed your notes and can see that you were contacted within three hours of submitting your AskMyGP request and was subsequently offered an appointment the next working day. All requests for appointments are required to be submitted via AskMyGP, this can be done by staff when you telephone or attend the practice. Set questions are asked at this time. The request is then triaged by a clinician and dealt with appropriately by clinical need. Please contact the Practice, via the generic e-mail address, gp-p92605@nhs.net to discuss this further. Kind regards, Sharon Schofield, Practice Manager
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Review titled Shocking and unprofessional
Rated 2 stars out of 5
by Anonymous - Posted on 11 March 2024
Since this practice moved location it's services are shocking, unprofessional and frustrating, the receptionist was so rude in the way she spoke to patients and disrespected a patients wish of privacy, the area of where the desk is makes it so wide open to discuss something in private, the receptionist spoke to someone with no thought or respect to their language or culture, I cringed in the waiting room listening to the way the staff speak to people, you can never get through on a call nor can you request an appointment on ask my GP, the service needs reviewing as it's not working to address the medical needs of patients, I was kept waiting in the waiting area for my appointment, they were running late and I eventually got seen 45 minutes after my time, I entered the room and the so called professional told me I'm sorry we are running late, I just had a patient have a breakdown, she also told me after that she could do with a break herself, this was so awful to hear, so unprofessional and unacceptable on all levels, my trust and faith in this health centre is in huge doubt and someone needs to do major training on how to talk to patients without sounding condescending or rude!!!!! Patients aren't stupid, what ever happened to a local caring sympathetic service!!
Visited March 2024
Review titled Boothstown Medical Centre
Replied on 28 March 2024
Dear Patient, Thank you for taking the time to write your comments on your recent experience with the practice. I would like to apologise for the time that it has taken for me to respond to your comment. It seems that there was a technical error which has resulted in my response not being posted. At the practice we do have a room available for patients to speak to the receptionist, in private, should they wish. Not all patients take advantage of this. We have a varied and diverse population at the practice and sometimes there are language barriers which means that the receptionist may speak more slowly or loudly in order to ensure that the person they are speaking to understands them. It is certainly not their intention to sound condescending or rude or to make the person feel stupid. All GP’s try to keep to time, however, this is not always possible. The GP that you were seeing that day was running late. This was due to the needs of patients prior to your appointment and was unavoidable. I believe that they apologised to you for keeping you waiting. Please contact the practice via the generic e-mail address, gp-p92605@nhs.net if you wish to discuss this further. Kind regards, Sharon Schofield, Practice Manager
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Review titled Three weeks later still waiting for a response
Rated 1 star out of 5
by Alison Lawton - Posted on 04 March 2024
As per the recording on telephone I raised a message on ask my GP. Two weeks later, no response so I raised another message. I got a response to say my second message had been deleted no mention of the 1st. It's now over 3 weeks and still nothing.
Visited February 2024
Review titled Boothstown Medical Centre
Replied on 07 March 2024
Dear Mrs Lawton, thank you for taking the time to write this review. I am sorry that you did not receive a response on your first contact with us. I will need to ask the system administrators to look into this for me as normal procedure would be for the system to send an acknowledgement message to you to confirm receipt of the query. It is standard procedure for us to merge duplicate messages, deleting the second message, so that the system does not get overloaded. This is why you received the second message. Please accept my apologies for any confusion. Kind regards Sharon Schofield, Practice Manager
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Review titled Shocking treatment
Rated 1 star out of 5
by Alex worthington - Posted on 04 January 2024
Phone line always off, when it is on you wait 25 mins at first place in the queue, ask my gp always offline and displays incorrect information, receptionists are rude, tell lies and are dismissive. Had the phone put down on me today by the receptionist after waiting 30 minutes at number 1 in the queue, the gp had missed 2 phone call appointments with myself yesterday and when i asked about was told i would have to wait another week, when i said this was unacceptable and aske for another solution she hung up on me, appauling.
Visited January 2024
Review titled Boothstown Medical Centre
Replied on 10 January 2024
Dear Mr Worthingon, Thank you for taking the time to write your comment. All reviews, good, bad or indifferent, are taken seriously by the Practice. I understand your frustration that the phone lines were busy and you were held in a queue for some time. Every call taken, at the Practice, is given the appropriate time to enable the caller to deal with the issue in hand. I understand that the handler explained the issue regarding the GP telephone call at that time. We operate a zero tolerance policy where abusive behaviour and/or language will not be tolerated and will result in the handler terminating the call. Please contact the practice, by phone or e-mail to arrange an appointment to discuss this further. Kind regards, Sharon Schofield Practice Manager
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Review titled No call back
Rated 1 star out of 5
by Anonymous - Posted on 06 January 2024
Rang to ask for appointment could not give me appointment, but could give me a phone service this I never got it’s now 4 days since i rang. Rang back the next day and was told not to worry. I will be called today which was Thursday. I have been with the surgery 50 years or more. And I never had to complain before. So please can somebody pick the phone up and let me know what’s happening.
Visited January 2024
Review titled Boothstown Medical Centre
Replied on 10 January 2024
Good morning, Thank you for taking the time to post your review. I am sorry that we have not provided the service that you expected from us. Please could you contact the Practice via our generic e-mail address gp-p92605@nhs.net to let us have your details so that we can look into the matter for you? Kind regards Sharon Schofield, Practice Manager
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Review titled Great experience
Rated 5 stars out of 5
by Jeanette Rigby - Posted on 26 September 2023
New to this practice,rang this morning,spoke to a lovely receptionist who sorted appointments for new patient medical ,smear and flu injection all at a convenient day and time for me. I mentioned I had a urine infection ,she filled the ask my GP form for me over the phone. 20 minutes later the Nurse Practitioner rang me and sorted things out and prescription sent to the pharmacy. Excellent service and credit where credit is due. Could not have asked for a better experience. Well done to all the team.
Visited September 2023
Review titled Boothstown Medical Centre
Replied on 26 September 2023
Dear Jeanette, thank you so much for your lovely words. I will pass on your comments to our team here. We appreciate you taking the time to let us know about your positive experience. Kind regards, Sharon, Practice Manager