Bower Mount Medical Practice
1 Bower Mount Road, Maidstone, Kent, ME16 8AXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Kind, helpful and professional
Rated 5 stars out of 5
by Siobhan - Posted on 01 December 2024
I saw the Health Care Assistant for an NHS health check (room 6). She was really friendly and I felt instantly at ease. She gave great advice and information as part of my health check. Overall, an excellent experience. Many thanks.
Visited November 2024
Bower Mount Medical Practice has not yet replied.
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Review titled Wrong appointment time.
Rated 3 stars out of 5
by Anonymous - Posted on 12 October 2024
The receptionist wrote down the wrong appointment time for me so when I arrived at the time she gave me, I had missed my actual appointment. I am self-employed so I have missed out on a day's wages! Not impressed!
Visited October 2024
Bower Mount Medical Practice has not yet replied.
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Review titled Failing badly
Rated 3 stars out of 5
by Anonymous - Posted on 31 May 2024
Call backs not happening. Doctors unskilled and unhelpful. I must use 111, to get treatment. Their 'business model' means that you never get treatment. I have complained all year about a problem. Bower mount never got around to treating me. 111 rushed me into an operation, for a condition that Bower mount ignored. They get the money. But seem to forget why the get the money. To remind them. It's to treat sick people. Who pay for their Services.
Visited May 2024
Bower Mount Medical Practice has not yet replied.
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Review titled Excellent Practice
Rated 5 stars out of 5
by G K - Posted on 08 March 2024
We have been with this practice since 1969 and they have always given us very good patient care. Over the years the practise has expanded but never lost the personal touch. My latest experience was using the eConsult Service to ask for advice. The response to my question was very quick under a day by text which said I need to book a blood test. Contacted the surgery and had a call back service which again was very efficient. The receptionist, as usual , was professional, friendly and efficient.
Visited March 2024
Bower Mount Medical Practice has not yet replied.
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Review titled Sick note
Rated 2 stars out of 5
by Anonymous - Posted on 10 January 2024
I have had ankle surgery, I am unable to get to the doctor, I rang and asked for a sicknote, as mine was due to run out. I was told to send an Email, and was given the address, I sent the Email, but never got the sicknote. I lost a weeks wages, I have got one from the hospital now. I am not happy, I tried phoning the practice but they don't seem to answer the phone.
Visited January 2024
Bower Mount Medical Practice has not yet replied.
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Review titled Outstanding service
Rated 5 stars out of 5
by Anonymous - Posted on 22 November 2023
How lucky am I to be attached to Bower Mount surgery. I moved to Maidstone 3years ago from Medway.The staff here are outstanding. All staff are caring. Show concern and support every call and visit. Maybe you don't know what that effect that has on patients. Thank goodness I moved to this area ... You should all be proud of yourselves..
Visited November 2023
Bower Mount Medical Practice has not yet replied.
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Review titled Lovely nurse
Rated 5 stars out of 5
by Shannon - Posted on 08 November 2023
I have always had positive experiences with this practice but want to specifically praise the nurse who recently gave my young son his nasal flu vaccination. As soon as we walked through the door she was friendly and engaging, making him feel very comfortable. When administering the vaccine, she asked if he could smell vanilla or chocolate which made the experience fun and removed all fear. Great staff and a great practice.
Visited November 2023
Bower Mount Medical Practice has not yet replied.
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Review titled Sneaky missed calls or not at all
Rated 1 star out of 5
by Anonymous - Posted on 06 October 2023
Over the years this surgery has gone down the tubes ever since they combined both London Road & King street into one! Try ringing up for appointment, will you actually get through or not maybe better off trying the Euro Lotto! As for phone calls to you they are quite sneaky, pretend to have rung you or you've missed the call but they just ring long enough for it to register as a missed phone call as they are too lazy & incompetent to actually do it properly, this hasn't happened just once it has happened several times! I've been at this surgery for a very long time & I think it's time people voted with their feet!
Visited October 2023
Review titled Bower Mount Medical Practice
Replied on 21 November 2023
Dear patient, many thanks for taking the time to comment although we're sorry you feel you have received a poor service from us. Please call and ask to speak to the Practice Manager about your specific concerns. Thank you
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Review titled Doctor
Rated 4 stars out of 5
by Anonymous - Posted on 21 September 2023
I phoned this morning to make an appointment, only to be told my doctor has left the practice, I am not registered with a doctor, but I'm still with the practice, they should have let me know, and put me with another doctor. I have been with this practice since I was a child
Visited September 2023
Review titled Bower Mount Medical Practice
Replied on 21 November 2023
Dear patient, many thanks for taking the time to comment. Please call and ask to speak to the Practice Manager to discuss this. Thank you.
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Review titled Very positive experience
Rated 5 stars out of 5
by Siobhan - Posted on 04 July 2023
I have 2 recent visits to the surgery with my 14 year old son. The first with an an GP and the second for a blood test with a Nurse. Both were excellent. We felt safe in their hands. Thank you
Visited July 2023
Bower Mount Medical Practice has not yet replied.