Brackley Medical Centre
and Community Hospital, Wellington Road, Brackley, NN13 6QZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Lack of care to the patients
Rated 1 star out of 5
by Anonymous - Posted on 12 September 2023
My son who's 17 months now has had since February this year 7 ear infections, been trying to get an appointment to be seen by a specialist, my referral has been put on hold on july and he's on a waiting list for 9 months. When I asked if it's possible to be seen earlier than that, i was told to go to private if i want to be seen earlier. The same thing was suggested to me when i wanted to ask for a blood test for him, go private. Why I'm being sent to go private, when I'm paying taxes as well? I've received no compassion, no empathy, no care at all. Just coldness and indifference.
Visited September 2023
Review titled Brackley Medical Centre
Replied on 22 September 2023
I'm sorry that you are unhappy with the service from the NHS, unfortunately at Brackley Medical Centre we have no control over the specialist waiting times. I am sure that the clinician was just trying to give you other options if you wanted to speed up your referral by suggesting you could go private. Everyone is having the same issues with waiting times for secondary care/specialist appointments, I am sure that our clinician did not mean to come across with no compassion or empathy, but we have no way of accelerating specialist appointments. If you would like to discuss your specific case with the Practice Business Manager then I would be happy to review your consultations and check that your referral was done in a timely fashion. Please email us FAO Practice Business Manager.
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 01 August 2023
Quickly dealt with. Referral and scans arranged within 24 hours. Blood tests organised on same day as first appointment. Altogether faultless
Visited July 2023
Review titled Brackley Medical Centre
Replied on 22 September 2023
Thank you for your kind review, we try to give a great service to our patients. Practice Business Manager
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Review titled Walk in experience
Rated 5 stars out of 5
by Anonymous - Posted on 02 July 2023
I feel credit needs to be given to the prompt actions taken upon a recent visit to the walk in centre. The expertise and knowledge of the nurse enabled a swift response to get me to Hospital and the necessary treatment to be given. Also upon a subsequent visit I received the same level of care. A huge thank you to the team for the outstanding care and service for all that you do.
Visited June 2023
Brackley Medical Centre has not yet replied.
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Review titled Extremely supportive & helpful
Rated 5 stars out of 5
by Anonymous - Posted on 03 May 2023
My first time using the repeat prescription service, and I had completely missed the request timeline and my medication was running out. On realizing I visited the Health Centre and the lady on reception did everything she could as quickly as possible to ensure that I was able to get my prescription fulfilled to ensure no interruption. She was very considerate and supportive, providing reassurance as she supported me through the process, and even when the computer system temporarily stopped working she found a workaround with a smile. Thank you!
Visited May 2023
Brackley Medical Centre has not yet replied.
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Review titled Super experience
Rated 5 stars out of 5
by Sue Greenwell - Posted on 02 May 2023
I was dealt with very professionally and sympatheticly. The advice and help I received was excellent and very reassuring.
Visited May 2023
Brackley Medical Centre has not yet replied.
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Review titled Appointments and long wait times
Rated 2 stars out of 5
by Anonymous - Posted on 11 January 2023
No same day appointments and huge wait times, 3 hours, not enough seating for people waiting and not enough parking spaces for patients
Visited January 2023
Review titled Brackley Medical Centre
Replied on 11 January 2023
I am sorry that you are not happy with our service - our Walk-In Centre gives people an opportunity to see a variety of clinicians for urgent issues on the day. In the last month we have seen a huge rise in patients since the outbreak of Strep A and concerns around coughs and unfortunately this has increased our waiting times. In particular we have seen a big increase in patients using our Walk-In Centre since Christmas and with the NHS issues. If you would like to discuss this further then please feel free to phone the surgery and ask to speak to me, the Practice Business Manager.